189 Ratings
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Score 7.3 out of 100
8 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

PhoneBurner

Good for troubleshooting. Not so great for production calling. The tool is well suited for helping to troubleshoot other systems but I would not use it in everyday usage just for general calling. It easily masks your caller ID so that is helpful when looking to try to do that.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PhoneBurner
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
PhoneBurner
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
PhoneBurner
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
PhoneBurner
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
PhoneBurner
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
PhoneBurner
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
PhoneBurner
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
PhoneBurner
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
PhoneBurner
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
PhoneBurner

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PhoneBurner
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PhoneBurner
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PhoneBurner
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PhoneBurner

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
PhoneBurner
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
PhoneBurner
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PhoneBurner

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
PhoneBurner
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
PhoneBurner
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
PhoneBurner

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
PhoneBurner
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
PhoneBurner
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
PhoneBurner
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
PhoneBurner

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
PhoneBurner
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
PhoneBurner
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
PhoneBurner
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
PhoneBurner
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
PhoneBurner

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
PhoneBurner
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
PhoneBurner
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
PhoneBurner

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PhoneBurner
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PhoneBurner
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PhoneBurner

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
PhoneBurner
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
PhoneBurner
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PhoneBurner

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
PhoneBurner
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
PhoneBurner

Preview Dialer

Oracle CX Sales (formerly Oracle Engagement Cloud)
PhoneBurner
7.5
Contact preview
Oracle CX Sales (formerly Oracle Engagement Cloud)
PhoneBurner
6.3
Dialer-CRM integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
PhoneBurner
7.0
Call notes & tags
Oracle CX Sales (formerly Oracle Engagement Cloud)
PhoneBurner
7.7
Automatic call logging
Oracle CX Sales (formerly Oracle Engagement Cloud)
PhoneBurner
9.0

Core Dialer

Oracle CX Sales (formerly Oracle Engagement Cloud)
PhoneBurner
8.2
Outbound dialing
Oracle CX Sales (formerly Oracle Engagement Cloud)
PhoneBurner
9.3
Custom caller ID
Oracle CX Sales (formerly Oracle Engagement Cloud)
PhoneBurner
7.0
Click-to-call
Oracle CX Sales (formerly Oracle Engagement Cloud)
PhoneBurner
7.0
Recorded voicemail drop
Oracle CX Sales (formerly Oracle Engagement Cloud)
PhoneBurner
8.3
Dialer contact import
Oracle CX Sales (formerly Oracle Engagement Cloud)
PhoneBurner
8.7
Campaign & list management
Oracle CX Sales (formerly Oracle Engagement Cloud)
PhoneBurner
8.7

Call Follow-up and Quality Assurance

Oracle CX Sales (formerly Oracle Engagement Cloud)
PhoneBurner
8.4
Follow-up calls
Oracle CX Sales (formerly Oracle Engagement Cloud)
PhoneBurner
8.7
Dialer reporting & analytics
Oracle CX Sales (formerly Oracle Engagement Cloud)
PhoneBurner
8.7
Dialer compliance
Oracle CX Sales (formerly Oracle Engagement Cloud)
PhoneBurner
8.0

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

PhoneBurner

  • Dramatically increases the number of prospect calls I can make per hour.
  • Prospects that don't answer automatically receive a customized voicemail and email.
  • Call events are automatically logged in the prospect's record.
Stefan Silverman | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

PhoneBurner

  • They changed the detailed report that follows an import of new data. What they had originally was better.
Erin Miller | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

PhoneBurner

No score
No answers yet
No answers on this topic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

PhoneBurner

PhoneBurner 9.0
Based on 1 answer
Very good interface and many features. The ability to have a login for application usage is big.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

PhoneBurner

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

PhoneBurner

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

PhoneBurner

PhoneBurner 9.0
Based on 3 answers
They have always been responsive when I need help
Stefan Silverman | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

PhoneBurner

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

PhoneBurner

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

PhoneBurner

PhoneBurner is better due to the features of the application and the interface execution. It is a far superior product for troubleshooting issues and retaining numbers for usage. Text Free is okay but PhoneBurner is better.
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

PhoneBurner

  • The ability to maintain and reference years' worth of contacts and interactions has immeasurable value.
Erin Miller | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud) Editions & Modules

Additional Pricing Details

PhoneBurner

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

PhoneBurner Editions & Modules

Edition
Unlimited - 1 user$149.001
  1. per user, per month
Additional Pricing Details
No contracts. No setup fees. No credit card free trial. Volume discounts are available for teams. Admin account is free unless engaged in dialing.

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
PhoneBurner
9.0

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
PhoneBurner

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
PhoneBurner
9.0

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PhoneBurner

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PhoneBurner

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
PhoneBurner
9.0

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PhoneBurner

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
PhoneBurner

Add comparison