What users are saying about
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Top Rated
2911 Ratings
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Top Rated
643 Ratings

Salesforce

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Top Rated
2911 Ratings
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Score 8.4 out of 100

SharpSpring from Constant Contact

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643 Ratings
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Score 8 out of 100

Highlights

Salesforce is primarily a cloud-based customer relationship management (CRM) platform with robust sales forecasting and automation features. SharpSpring is an agency-friendly marketing automation solution that has a built-in CRM. However, SharpSpring also integrates with other third-party CRM software like Salesforce, Zoho CRM, and Pipedrive.  

Features 

Both products include CRM capabilities, though SharpSpring focuses more on marketing automation features while Salesforce is a best-of-breed CRM. 

Salesforce includes standard CRM features like contact and opportunity management, lead scoring and qualification, reporting and analytics, email integration, and sales forecasting. It also has advanced workflow automation and customization capabilities. These features can be found within the Salesforce Sales Cloud. 

SharpSpring offers core marketing automation capabilities such as email marketing and campaign management, landing page creation, lead management, lead scoring, and reporting and analytics. It also includes features crucial for marketing agencies, such as a month-to-month contract (instead of annual), a dedicated agency support manager, and a re-brandable platform, single-sign-on (SSO). 

Limitations 

The main limitations of each of these products are tied to their primary use cases. 

Salesforce’s Sales CRM functions as a customer relationship management system, and is not the best solution for businesses looking for an email marketing or marketing automation platform. However, Salesforce is ideal for companies looking for a comprehensive CRM platform that can easily integrate with third-party applications. 

Conversely, SharpSpring is a marketing automation platform that includes a basic (but free) CRM system. Therefore, SharpSpring would be best suited for organizations looking for a flexible marketing automation tool with a simple, built-in CRM. 

Pricing

Both products have monthly subscription pricing, though Salesforce charges per user while SharpSpring charges based on the size of your contact list. 

Salesforce has four plan tiers ranging from $25 – $300 user/month, all of which include a free trial. SharpSpring’s plans all include unlimited users and all the platform features. Pricing for these plans range from $550 per month for 1,500 contacts to $1,250 per month for 20,000 contacts. 

Likelihood to Recommend

Salesforce

Salesforce.com is an excellent option for other businesses as well. Using Salesforce.com has made it easier for us to keep track of our customers. Having everything in one place makes it easier for us to get what we're looking for. It integrates many functions. There's also a cloud-based approach that's convenient to use at any time. I believe the reporting or dashboard could be improved in the future, especially since the Lightning version has some ambiguous filters.
Al Mubassir Muin | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring enabled us to have our client partnerships instead of letting HubSpot possess the partnership. This has permitted us a tremendous opportunity to scale our company since we can supply a variety of solutions AND the platform to the client when HubSpot doesn't enable that.
Aline Da Costa | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
7.9
SharpSpring from Constant Contact
Customer data management / contact management
Salesforce
8.4
SharpSpring from Constant Contact
Workflow management
Salesforce
7.8
SharpSpring from Constant Contact
Territory management
Salesforce
7.8
SharpSpring from Constant Contact
Opportunity management
Salesforce
8.4
SharpSpring from Constant Contact
Integration with email client (e.g., Outlook or Gmail)
Salesforce
7.4
SharpSpring from Constant Contact
Contract management
Salesforce
7.7
SharpSpring from Constant Contact
Quote & order management
Salesforce
7.6
SharpSpring from Constant Contact
Interaction tracking
Salesforce
8.1
SharpSpring from Constant Contact
Channel / partner relationship management
Salesforce
7.8
SharpSpring from Constant Contact

Customer Service & Support

Salesforce
8.5
SharpSpring from Constant Contact
Case management
Salesforce
9.0
SharpSpring from Constant Contact
Call center management
Salesforce
8.4
SharpSpring from Constant Contact
Help desk management
Salesforce
8.3
SharpSpring from Constant Contact

Marketing Automation

Salesforce
8.0
SharpSpring from Constant Contact
Lead management
Salesforce
8.2
SharpSpring from Constant Contact
Email marketing
Salesforce
7.7
SharpSpring from Constant Contact

CRM Project Management

Salesforce
7.5
SharpSpring from Constant Contact
Task management
Salesforce
7.7
SharpSpring from Constant Contact
Billing and invoicing management
Salesforce
6.7
SharpSpring from Constant Contact
Reporting
Salesforce
8.1
SharpSpring from Constant Contact

CRM Reporting & Analytics

Salesforce
8.3
SharpSpring from Constant Contact
Forecasting
Salesforce
8.0
SharpSpring from Constant Contact
Pipeline visualization
Salesforce
8.4
SharpSpring from Constant Contact
Customizable reports
Salesforce
8.5
SharpSpring from Constant Contact

Customization

Salesforce
8.1
SharpSpring from Constant Contact
Custom fields
Salesforce
8.3
SharpSpring from Constant Contact
Custom objects
Salesforce
8.3
SharpSpring from Constant Contact
Scripting environment
Salesforce
7.8
SharpSpring from Constant Contact
API for custom integration
Salesforce
8.0
SharpSpring from Constant Contact

Security

Salesforce
8.4
SharpSpring from Constant Contact
Single sign-on capability
Salesforce
8.3
SharpSpring from Constant Contact
Role-based user permissions
Salesforce
8.6
SharpSpring from Constant Contact

Social CRM

Salesforce
7.6
SharpSpring from Constant Contact
Social data
Salesforce
7.5
SharpSpring from Constant Contact
Social engagement
Salesforce
7.6
SharpSpring from Constant Contact

Integrations with 3rd-party Software

Salesforce
7.5
SharpSpring from Constant Contact
Marketing automation
Salesforce
7.7
SharpSpring from Constant Contact
Compensation management
Salesforce
7.4
SharpSpring from Constant Contact

Platform

Salesforce
7.8
SharpSpring from Constant Contact
Mobile access
Salesforce
7.8
SharpSpring from Constant Contact

Email & Online Marketing

Salesforce
SharpSpring from Constant Contact
7.7
WYSIWYG email editor
Salesforce
SharpSpring from Constant Contact
7.1
Dynamic content
Salesforce
SharpSpring from Constant Contact
7.6
Ability to test dynamic content
Salesforce
SharpSpring from Constant Contact
7.7
Landing pages
Salesforce
SharpSpring from Constant Contact
6.9
A/B testing
Salesforce
SharpSpring from Constant Contact
8.7
Mobile optimization
Salesforce
SharpSpring from Constant Contact
5.8
Email deliverability reporting
Salesforce
SharpSpring from Constant Contact
8.1
List management
Salesforce
SharpSpring from Constant Contact
8.7
Triggered drip sequences
Salesforce
SharpSpring from Constant Contact
8.8

Lead Management

Salesforce
SharpSpring from Constant Contact
8.8
Lead nurturing
Salesforce
SharpSpring from Constant Contact
8.9
Lead scoring and grading
Salesforce
SharpSpring from Constant Contact
8.4
Data quality management
Salesforce
SharpSpring from Constant Contact
8.9
Automated sales alerts and tasks
Salesforce
SharpSpring from Constant Contact
8.9

Campaign Management

Salesforce
SharpSpring from Constant Contact
8.6
Calendaring
Salesforce
SharpSpring from Constant Contact
8.6
Event/webinar marketing
Salesforce
SharpSpring from Constant Contact
8.5

Social Media Marketing

Salesforce
SharpSpring from Constant Contact
6.5
Social sharing and campaigns
Salesforce
SharpSpring from Constant Contact
6.3
Social profile integration
Salesforce
SharpSpring from Constant Contact
6.8

Reporting & Analytics

Salesforce
SharpSpring from Constant Contact
8.1
Dashboards
Salesforce
SharpSpring from Constant Contact
7.8
Standard reports
Salesforce
SharpSpring from Constant Contact
8.7
Custom reports
Salesforce
SharpSpring from Constant Contact
7.8

Platform & Infrastructure

Salesforce
SharpSpring from Constant Contact
8.2
API
Salesforce
SharpSpring from Constant Contact
8.3
Role-based workflow & approvals
Salesforce
SharpSpring from Constant Contact
8.8
Customizability
Salesforce
SharpSpring from Constant Contact
7.8
Integration with Salesforce.com
Salesforce
SharpSpring from Constant Contact
8.0
Integration with Microsoft Dynamics CRM
Salesforce
SharpSpring from Constant Contact
8.3
Integration with SugarCRM
Salesforce
SharpSpring from Constant Contact
8.1

Pros

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Erik Viager | TrustRadius Reviewer

SharpSpring from Constant Contact

  • Marketing Automation - simple to use and effective
  • Sales Pipeline - very customizable for any industry
  • Customer Support - their team is very responsive and knowledgable
  • Email Marketing - Easy to use but powerful segmentation and dynamic content capabilities
  • Dynamic Form Creation - simple to use and very powerful
Tim Hemingway | TrustRadius Reviewer

Cons

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

SharpSpring from Constant Contact

  • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
  • Sometimes confusing between types of workflows to use. Opportunity versus visual.
  • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
Kaila Troia | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 7.7
Based on 31 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

Salesforce

Salesforce 8.2
Based on 86 answers
I think Salesforce is going to be a fantastic resource once we get fully onboarded and trained and are using all the features we want in our company. The problem is that onboarding is not intuitive and is very labor-intensive. After you make the agreement to purchase and settle on a price, they come back and recommend spending thousands more to have someone onboard for you. It's a hidden fee that isn't part of the original negotiations. In our case, we couldn't afford that right off the bat so the onboarding process is slower than expected, but we will eventually get there.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.2
Based on 70 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 6.2
Based on 3 answers
No answer on this topic is available.

Performance

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 5.2
Based on 3 answers
No answer on this topic is available.

Support Rating

Salesforce

Salesforce 7.8
Based on 113 answers
I rate the overall support for Salesforce.com in 10 because they are accomodating, very responsive, timely, and handle issues or inquiries professionally. We never had any issues with raising it or waiting too long until it is fixed. Nothing to worry about if we have something to raise it will always be smooth and hassle-free communication.
Angel Arciaga | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.7
Based on 80 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

No score
No answers yet
No answers on this topic

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 4.5
Based on 2 answers
No answer on this topic is available.

Implementation Rating

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.0
Based on 14 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

Salesforce

When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

We have tested and work with several marketing automation/CRM systems over the course of over 25 years in the B-to-B marketing/advertising business, among them are: HubSpot, Marketo, Pardot, Zoho, Salesforce, and many others. SharpSpring continues to be the gold standard for me in terms of overall value and ease of use.
Dave Strand | TrustRadius Reviewer

Contract Terms and Pricing Model

Salesforce

Salesforce 9.2
Based on 5 answers
Salesforce has never been able to answer a question I've had, but I've heard from colleagues that they respond quickly. Market leaders tend to be more professional when things go awry. For CRM systems, Salesforce is by far the most popular. I've used CRM systems before Salesforce, and they weren't even close. Salesforce has such a monopoly on the market that they consider us as users. Inextricably linked, the two are one.
Aononna Tazin | TrustRadius Reviewer

SharpSpring from Constant Contact

No score
No answers yet
No answers on this topic

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 3.4
Based on 2 answers
No answer on this topic is available.

Professional Services

Salesforce

Salesforce 9.0
Based on 4 answers
I believe it is the best customer relationship management system available. We use it for everything and have integrated other platforms to give customers/accounts a 360-degree view. According to Salesforce customer service, it is beneficial for tracking all information, and the reporting/dashboards are unique. It's where we keep track of every sale.
Al Mubassir Muin | TrustRadius Reviewer

SharpSpring from Constant Contact

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
  • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Quentin Goin | TrustRadius Reviewer

SharpSpring from Constant Contact

  • It's had a positive impact on ROI in that it's provided management with visibility into forecasting, making the budgeting process clearer.
  • When new representatives join the company it's easy to get [them] up and running in SharpSpring, minimizing time spent on training.
  • SharpSpring helps our team of reps clearly see the current list of opportunities, and create tasks to make sure we don't miss any follow-ups
Jason Carlage | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

SharpSpring from Constant Contact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SharpSpring from Constant Contact Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce
7.9
SharpSpring from Constant Contact
8.6

Likelihood to Renew

Salesforce
10.0
SharpSpring from Constant Contact
7.7

Usability

Salesforce
8.2
SharpSpring from Constant Contact
8.2

Reliability and Availability

Salesforce
9.8
SharpSpring from Constant Contact
6.2

Performance

Salesforce
9.0
SharpSpring from Constant Contact
5.2

Support Rating

Salesforce
7.8
SharpSpring from Constant Contact
8.7

In-Person Training

Salesforce
7.9
SharpSpring from Constant Contact

Online Training

Salesforce
9.1
SharpSpring from Constant Contact
4.5

Implementation Rating

Salesforce
9.4
SharpSpring from Constant Contact
8.0

Contract Terms and Pricing Model

Salesforce
9.2
SharpSpring from Constant Contact

Scalability

Salesforce
10.0
SharpSpring from Constant Contact
3.4

Professional Services

Salesforce
9.0
SharpSpring from Constant Contact

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