What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
3080 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
657 Ratings

Salesforce

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
3080 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

SharpSpring from Constant Contact

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
657 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Highlights

Salesforce is primarily a cloud-based customer relationship management (CRM) platform with robust sales forecasting and automation features. SharpSpring is an agency-friendly marketing automation solution that has a built-in CRM. However, SharpSpring also integrates with other third-party CRM software like Salesforce, Zoho CRM, and Pipedrive.  

Features 

Both products include CRM capabilities, though SharpSpring focuses more on marketing automation features while Salesforce is a best-of-breed CRM. 

Salesforce includes standard CRM features like contact and opportunity management, lead scoring and qualification, reporting and analytics, email integration, and sales forecasting. It also has advanced workflow automation and customization capabilities. These features can be found within the Salesforce Sales Cloud. 

SharpSpring offers core marketing automation capabilities such as email marketing and campaign management, landing page creation, lead management, lead scoring, and reporting and analytics. It also includes features crucial for marketing agencies, such as a month-to-month contract (instead of annual), a dedicated agency support manager, and a re-brandable platform, single-sign-on (SSO). 

Limitations 

The main limitations of each of these products are tied to their primary use cases. 

Salesforce’s Sales CRM functions as a customer relationship management system, and is not the best solution for businesses looking for an email marketing or marketing automation platform. However, Salesforce is ideal for companies looking for a comprehensive CRM platform that can easily integrate with third-party applications. 

Conversely, SharpSpring is a marketing automation platform that includes a basic (but free) CRM system. Therefore, SharpSpring would be best suited for organizations looking for a flexible marketing automation tool with a simple, built-in CRM. 

Pricing

Both products have monthly subscription pricing, though Salesforce charges per user while SharpSpring charges based on the size of your contact list. 

Salesforce has four plan tiers ranging from $25 – $300 user/month, all of which include a free trial. SharpSpring’s plans all include unlimited users and all the platform features. Pricing for these plans range from $550 per month for 1,500 contacts to $1,250 per month for 20,000 contacts. 

Community Pulse

Reviewers Who Considered Both Products

Salesforce.com

Chose Salesforce.com

I wasn't involved in the decision to choose [Salesforce.com] but I know that in at least one of the organizations I worked in that chose it, the analytics and reporting functionality it provides a large sales organization are second to none. It also allows for a wide variety …

SharpSpring from Constant Contact

Chose SharpSpring from Constant Contact

SharpSpring is 1/10 the cost and therefore has fewer features, however, there is rarely a case when I meet anyone who uses all the features on Salesforce. The features ShaprSpring has are robust and expanding, and there hasn't been anything we've wanted to accomplish that would …

Chose SharpSpring from Constant Contact

I've personally used HubSpot and Salesforce in the past. While I liked the other platforms, there were almost too many features available and that made it easy to get lost on the platforms. Salesforce, of course, is a monster of a platform that sometimes feels like you need a …

Chose SharpSpring from Constant Contact

Salesforce would have been a stronger CRM, perhaps. But they required the purchase of Pardot before they could provide the marketing intelligence tools we needed, and Pardot is expensive. In the end, we needed strong, scalable marketing intelligence and enough CRM capability to …

Chose SharpSpring from Constant Contact

I have run multiple compare/contrast consultation scenarios for SMB clients and SharpSpring delivers the greatest functionality for the money. We support clients on HubSpot and Salesforce as well. In very large enterprises Salesforce is often already installed or makes sense; …

Chose SharpSpring from Constant Contact

I like the simplicity of SharpSpring vs. Salesforce and the more robust set of marketing automation features vs. Zoho

Chose SharpSpring from Constant Contact

I have used Salesforce before, but Sharpspring is much better designed for a marketing agency.

Chose SharpSpring from Constant Contact

I think SharpSpring is overall a better option, especially for mid-size businesses. The platform is much less costly than Salesforce and depending on your contact list, can be less costly than HubSpot as well. The features are great and it allows you to grow with it as your …

Chose SharpSpring from Constant Contact

Salesforce was a lot more expensive than SharpSpring and they didn't give us the ability to white label clients. We were looking for a CRM system and we found that SharpSpring had a lot of integrations and features that are all in one. Their customer service was a lot better …

Chose SharpSpring from Constant Contact

SharpSpring is comparable to Insightly, Pipedrive[,] and Zoho Assist. I'm giving the edge to SharpSpring because it's what I'm using now, it's easy to use and I like the layout, and it's easy to move leads through the sales process as well as set tasks and reminders. I much …

Chose SharpSpring from Constant Contact

I find it more effective than Salesforce. Better reporting and more detailed data capturing. Also the ability to launch marketing campaigns and follow up. The reporting and emailing capability has been extremely effective.

Chose SharpSpring from Constant Contact

While I wasn't around when SharpSpring was chosen, I've worked with Salesforce for a number of years as well as various proprietary CRM services at other companies. While not as powerful as Salesforce in terms of capability/reporting/analytics, SharpSpring certainly brings a …

Chose SharpSpring from Constant Contact

I believe SharpSpring stacks up against Salesforce and HubSpot quite well and beats the price of them significantly. I am would definitely recommend anyone familiar with these sales and marketing automation platforms to give SharpSpring a try. I believe you will be quite …

Chose SharpSpring from Constant Contact

SharpSpring has way more robust marketing automation features. The only plus for Salesforce is the ability to run a report for conversations had this week and make it easy to pull up those advertiser cards. SharpSpring has a big advantage over Salesforce as far as persona …

Chose SharpSpring from Constant Contact

I found SharpSpring to be the easiest CRM to use. On a scale of 1 to 5, 5 being the easiest to learn and use, I'd give Salesforce a 1, SharpSpring a 5 and the others fall in between. It's customizable, it's easy to update leads, and most of all there are no quirky error …

Chose SharpSpring from Constant Contact

Some of these other tools are "more closed" and do not allow so much customisation or you have to make ad hoc developments.

Chose SharpSpring from Constant Contact

From my research, SharpSpring has every functionality that is needed to effectively deliver omnichannel sales and marketing solutions for most businesses. It is ahead of the market in terms of dynamic personalisation, automation, and retargeting. In terms of value for money, it …

Chose SharpSpring from Constant Contact

SharpSpring is much cheaper and less complicated.

Chose SharpSpring from Constant Contact

SharpSpring has in some way more features than the top 5 solutions, but it's way easier to use, not to mention the price. SharpSpring is almost a tenth of the price and is a monthly-based payment solution. Every other star destroyer promisess a lot of features but you need to …

Chose SharpSpring from Constant Contact

SharpSpring is superior in price and marketing capability. Hubspot is more user friendly, though when it comes to CRM ability. However, with SharpSpring's ability to have multiple marketing e-mail campaigns going at once, tracking all of that, and being as affordable as they …

Chose SharpSpring from Constant Contact

There are 2 tiers of marketing automation software. Highly customizable, feature rich enterprise applications, and out of the box simpler solutions for smaller businesses. SharpSpring is unique in that is offers enterprise feature sets at the small business price point.

For …

Chose SharpSpring from Constant Contact

I've selected SharpSpring because they have a more complete platform with marketing automation, social media integration, a lot of API integrations and finishing with a great sales CRM solution. All others softwares that we have at our disposal right now have only some features …

Chose SharpSpring from Constant Contact

Lower cost - higher-value solution with a focus on marketing automation with core CRM capabilities. It is a simpler solution because it focuses on the essentials. They have several features that exceed the competition. Their visualizations and Ux around workflow automation, …

Chose SharpSpring from Constant Contact

SharpSpring offers 3x the functionality for 10% of the cost.

Chose SharpSpring from Constant Contact

Far better user interface and support team. It seems like those who have used both see the two as night and day. SharpSpring seems like it's the future, especially since it's not built on "old bones."

Chose SharpSpring from Constant Contact

SharpSpring offers nearly all the features that the competitors do at a fraction of the price. Also, SharpSpring is far more economical than any of the competitors. However, even if price was no object, SharpSpring is more user-friendly, has a more logical interface, and has …

Feature Set Ratings

    Sales Force Automation

    7.7

    Salesforce

    77%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 9/9 features

    Customer data management / contact management

    8.1
    81%
    188 Ratings
    N/A
    0 Ratings

    Workflow management

    7.8
    78%
    180 Ratings
    N/A
    0 Ratings

    Territory management

    7.6
    76%
    149 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.1
    81%
    184 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.5
    75%
    173 Ratings
    N/A
    0 Ratings

    Contract management

    7.6
    76%
    146 Ratings
    N/A
    0 Ratings

    Quote & order management

    7.4
    74%
    138 Ratings
    N/A
    0 Ratings

    Interaction tracking

    7.8
    78%
    159 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    7.7
    77%
    131 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    8.6

    Salesforce

    86%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 3/3 features

    Case management

    9.0
    90%
    56 Ratings
    N/A
    0 Ratings

    Call center management

    8.4
    84%
    42 Ratings
    N/A
    0 Ratings

    Help desk management

    8.3
    83%
    46 Ratings
    N/A
    0 Ratings

    Marketing Automation

    7.8

    Salesforce

    78%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Lead management

    7.9
    79%
    171 Ratings
    N/A
    0 Ratings

    Email marketing

    7.7
    77%
    145 Ratings
    N/A
    0 Ratings

    CRM Project Management

    7.4

    Salesforce

    74%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 3/3 features

    Task management

    7.5
    75%
    163 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    6.7
    67%
    37 Ratings
    N/A
    0 Ratings

    Reporting

    7.9
    79%
    127 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    7.9

    Salesforce

    79%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 3/3 features

    Forecasting

    7.7
    77%
    160 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    7.9
    79%
    176 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.1
    81%
    184 Ratings
    N/A
    0 Ratings

    Customization

    7.9

    Salesforce

    79%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 4/4 features

    Custom fields

    8.0
    80%
    176 Ratings
    N/A
    0 Ratings

    Custom objects

    8.2
    82%
    168 Ratings
    N/A
    0 Ratings

    Scripting environment

    7.7
    77%
    128 Ratings
    N/A
    0 Ratings

    API for custom integration

    7.8
    78%
    148 Ratings
    N/A
    0 Ratings

    Security

    8.3

    Salesforce

    83%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Single sign-on capability

    8.3
    83%
    146 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.4
    84%
    139 Ratings
    N/A
    0 Ratings

    Social CRM

    7.7

    Salesforce

    77%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Social data

    7.6
    76%
    118 Ratings
    N/A
    0 Ratings

    Social engagement

    7.8
    78%
    115 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    7.8

    Salesforce

    78%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Marketing automation

    7.8
    78%
    152 Ratings
    N/A
    0 Ratings

    Compensation management

    7.7
    77%
    103 Ratings
    N/A
    0 Ratings

    Platform

    7.9

    Salesforce

    79%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 1/1 features

    Mobile access

    7.9
    79%
    161 Ratings
    N/A
    0 Ratings

    Email & Online Marketing

    Salesforce

    Feature Set Not Supported
    N/A
    7.4

    SharpSpring from Constant Contact

    74%
    SharpSpring from Constant Contact ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    7.8
    78%
    466 Ratings

    Dynamic content

    N/A
    0 Ratings
    7.3
    73%
    450 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    6.9
    69%
    431 Ratings

    Landing pages

    N/A
    0 Ratings
    6.5
    65%
    438 Ratings

    A/B testing

    N/A
    0 Ratings
    7.9
    79%
    393 Ratings

    Mobile optimization

    N/A
    0 Ratings
    3.6
    36%
    424 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.7
    87%
    813 Ratings

    List management

    N/A
    0 Ratings
    9.0
    90%
    496 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    9.2
    92%
    471 Ratings

    Lead Management

    Salesforce

    Feature Set Not Supported
    N/A
    8.9

    SharpSpring from Constant Contact

    89%
    SharpSpring from Constant Contact ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    9.4
    94%
    482 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    8.5
    85%
    488 Ratings

    Data quality management

    N/A
    0 Ratings
    8.7
    87%
    464 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    9.0
    90%
    460 Ratings

    Campaign Management

    Salesforce

    Feature Set Not Supported
    N/A
    8.6

    SharpSpring from Constant Contact

    86%
    SharpSpring from Constant Contact ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    8.4
    84%
    336 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    8.7
    87%
    317 Ratings

    Social Media Marketing

    Salesforce

    Feature Set Not Supported
    N/A
    6.9

    SharpSpring from Constant Contact

    69%
    SharpSpring from Constant Contact ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    6.8
    68%
    314 Ratings

    Social profile integration

    N/A
    0 Ratings
    7.0
    70%
    360 Ratings

    Reporting & Analytics

    Salesforce

    Feature Set Not Supported
    N/A
    8.6

    SharpSpring from Constant Contact

    86%
    SharpSpring from Constant Contact ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.3
    83%
    484 Ratings

    Standard reports

    N/A
    0 Ratings
    8.8
    88%
    484 Ratings

    Custom reports

    N/A
    0 Ratings
    8.7
    87%
    445 Ratings

    Platform & Infrastructure

    Salesforce

    Feature Set Not Supported
    N/A
    8.1

    SharpSpring from Constant Contact

    81%
    SharpSpring from Constant Contact ranks higher in 6/6 features

    API

    N/A
    0 Ratings
    8.3
    83%
    363 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    8.3
    83%
    401 Ratings

    Customizability

    N/A
    0 Ratings
    8.2
    82%
    438 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    8.0
    80%
    216 Ratings

    Integration with Microsoft Dynamics CRM

    N/A
    0 Ratings
    7.9
    79%
    98 Ratings

    Integration with SugarCRM

    N/A
    0 Ratings
    7.6
    76%
    91 Ratings

    Attribute Ratings

    • Salesforce.com is rated higher in 8 areas: Likelihood to Renew, Usability, Availability, Performance, Online Training, Implementation Rating, Configurability, Product Scalability
    • SharpSpring from Constant Contact is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.7

    Salesforce

    77%
    305 Ratings
    9.2

    SharpSpring from Constant Contact

    92%
    520 Ratings

    Likelihood to Renew

    9.4

    Salesforce

    94%
    49 Ratings
    7.8

    SharpSpring from Constant Contact

    78%
    32 Ratings

    Usability

    8.0

    Salesforce

    80%
    94 Ratings
    7.9

    SharpSpring from Constant Contact

    79%
    70 Ratings

    Availability

    9.8

    Salesforce

    98%
    54 Ratings
    7.4

    SharpSpring from Constant Contact

    74%
    3 Ratings

    Performance

    9.0

    Salesforce

    90%
    36 Ratings
    3.7

    SharpSpring from Constant Contact

    37%
    3 Ratings

    Support Rating

    7.6

    Salesforce

    76%
    121 Ratings
    8.3

    SharpSpring from Constant Contact

    83%
    80 Ratings

    In-Person Training

    7.9

    Salesforce

    79%
    11 Ratings

    SharpSpring from Constant Contact

    N/A
    0 Ratings

    Online Training

    9.1

    Salesforce

    91%
    15 Ratings
    4.5

    SharpSpring from Constant Contact

    45%
    2 Ratings

    Implementation Rating

    9.4

    Salesforce

    94%
    32 Ratings
    7.7

    SharpSpring from Constant Contact

    77%
    15 Ratings

    Configurability

    10.0

    Salesforce

    100%
    2 Ratings
    4.5

    SharpSpring from Constant Contact

    45%
    1 Rating

    Contract Terms and Pricing Model

    9.1

    Salesforce

    91%
    10 Ratings

    SharpSpring from Constant Contact

    N/A
    0 Ratings

    Ease of integration

    Salesforce

    N/A
    0 Ratings
    4.5

    SharpSpring from Constant Contact

    45%
    2 Ratings

    Product Scalability

    10.0

    Salesforce

    100%
    2 Ratings
    3.0

    SharpSpring from Constant Contact

    30%
    2 Ratings

    Professional Services

    9.3

    Salesforce

    93%
    8 Ratings

    SharpSpring from Constant Contact

    N/A
    0 Ratings

    Vendor post-sale

    Salesforce

    N/A
    0 Ratings
    8.2

    SharpSpring from Constant Contact

    82%
    1 Rating

    Vendor pre-sale

    Salesforce

    N/A
    0 Ratings
    1.0

    SharpSpring from Constant Contact

    10%
    1 Rating

    Likelihood to Recommend

    Salesforce

    Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
    Read full review

    Constant Contact

    SharpSpring is great for creating and tracking campaigns that span multiple channels. With the Salesforce integration, we are able to keep our Sales team focused inside Salesforce without them needing to learn a new tool. Our Marketing team uses SharpSpring to nurture leads before handing them off to the Sales team. Though the features are available, SharpSpring would not be suitable for social media management or blogs; our third-party tools do a better job at that.
    Read full review

    Pros

    Salesforce

    • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
    • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
    • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
    Read full review

    Constant Contact

    • Their Emailers are very easy to construct and user-friendly. It takes your Newsletter and sales emails to the next level, especially with the action groups and trigger functionalities.
    • The life of the lead functionality allows you to see when leads get warmer, so you know when to send them what. Helps improve conversions.
    Read full review

    Cons

    Salesforce

    • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
    • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
    • Continued expansion of Salesforce Surveys for more features and flexibility.
    Read full review

    Constant Contact

    • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
    • Sometimes confusing between types of workflows to use. Opportunity versus visual.
    • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
    Read full review

    Pricing Details

    Salesforce

    Starting Price

    $25 per month

    Editions & Modules

    Salesforce editions and modules pricing
    EditionModules
    Essentials$25.001
    Professional$75.002
    Enterprise$150.003
    Unlimited$300.004

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month
    4. Per user/Per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SharpSpring from Constant Contact

    Starting Price

    $399 per month

    Editions & Modules

    SharpSpring from Constant Contact editions and modules pricing
    EditionModules
    1,000 Contacts$3991
    2,500 Contacts$4992
    5,000 Contacts$6993
    10,000 Contacts$8994
    20,000 Contacts$1,2995

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Likelihood to Renew

    Salesforce

    While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
    Read full review

    Constant Contact

    We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
    Read full review

    Usability

    Salesforce

    Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
    Read full review

    Constant Contact

    This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
    Read full review

    Reliability and Availability

    Salesforce

    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Read full review

    Constant Contact

    No answers on this topic

    Performance

    Salesforce

    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
    Read full review

    Constant Contact

    No answers on this topic

    Support Rating

    Salesforce

    Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
    Read full review

    Constant Contact

    The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
    Read full review

    In-Person Training

    Salesforce

    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
    Read full review

    Constant Contact

    No answers on this topic

    Online Training

    Salesforce

    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
    Read full review

    Constant Contact

    No answers on this topic

    Implementation Rating

    Salesforce

    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
    Read full review

    Constant Contact

    Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
    Read full review

    Alternatives Considered

    Salesforce

    When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
    Read full review

    Constant Contact

    We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.
    Read full review

    Contract Terms and Pricing Model

    Salesforce

    The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
    Read full review

    Constant Contact

    No answers on this topic

    Scalability

    Salesforce

    I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
    Read full review

    Constant Contact

    No answers on this topic

    Professional Services

    Salesforce

    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
    Read full review

    Constant Contact

    No answers on this topic

    Return on Investment

    Salesforce

    • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
    • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
    Read full review

    Constant Contact

    • Streamlined Processes - sales and marketing are now all in the same place.
    • Reduced Number of Platforms/Tools - CRM/lead management, email, automation, landing pages, forms, etc are all in the same place rather than using multiple tools.
    • Time-saving - sales pipeline is very easy to use for sales. For marketing, we have dozens of workflows that eliminate much of our manual processes from the past.
    • Return on Investment - We're more focused on moving the building the business than ever before because SharpSpring has simplified so many of our business operations and we're seeing massive results!
    • Lead generation - Up SIGNIFICANTLY (between 3x & 4x) since setting up SharpSpring.
    Read full review

    Screenshots

    Add comparison