642 Ratings
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Score 8.1 out of 100
25 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Tableau CRM (formerly Einstein Analytics)

If the person/ department does not have any knowledge in open source tools such as R, and Python. [Salesforce Einstein Analytics (formerly Wave Analytics)] could be a good option with no coding background required. However, if they have such human resource or can acquire these people, I would recommend open source tech and suggest not to use this tool.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

For:
  • Bigger sales team
  • Longer deal sizes
  • High volume of opportunities
  • Multiple stakeholders involved in decision making
Not for:
  • Smaller sales org with no proper CRM tool

  • Small deal cycles
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Tableau CRM (formerly Einstein Analytics)
7.3
SAP Sales Cloud
Pixel Perfect reports
Tableau CRM (formerly Einstein Analytics)
7.5
SAP Sales Cloud
Customizable dashboards
Tableau CRM (formerly Einstein Analytics)
7.0
SAP Sales Cloud
Report Formatting Templates
Tableau CRM (formerly Einstein Analytics)
7.3
SAP Sales Cloud

Ad-hoc Reporting

Tableau CRM (formerly Einstein Analytics)
7.0
SAP Sales Cloud
Drill-down analysis
Tableau CRM (formerly Einstein Analytics)
6.9
SAP Sales Cloud
Formatting capabilities
Tableau CRM (formerly Einstein Analytics)
7.4
SAP Sales Cloud
Integration with R or other statistical packages
Tableau CRM (formerly Einstein Analytics)
5.9
SAP Sales Cloud
Report sharing and collaboration
Tableau CRM (formerly Einstein Analytics)
7.8
SAP Sales Cloud

Report Output and Scheduling

Tableau CRM (formerly Einstein Analytics)
7.3
SAP Sales Cloud
Publish to Web
Tableau CRM (formerly Einstein Analytics)
7.9
SAP Sales Cloud
Publish to PDF
Tableau CRM (formerly Einstein Analytics)
7.5
SAP Sales Cloud
Report Versioning
Tableau CRM (formerly Einstein Analytics)
7.3
SAP Sales Cloud
Report Delivery Scheduling
Tableau CRM (formerly Einstein Analytics)
7.1
SAP Sales Cloud
Delivery to Remote Servers
Tableau CRM (formerly Einstein Analytics)
6.9
SAP Sales Cloud

Data Discovery and Visualization

Tableau CRM (formerly Einstein Analytics)
7.2
SAP Sales Cloud
Pre-built visualization formats (heatmaps, scatter plots etc.)
Tableau CRM (formerly Einstein Analytics)
7.2
SAP Sales Cloud
Location Analytics / Geographic Visualization
Tableau CRM (formerly Einstein Analytics)
7.1
SAP Sales Cloud
Predictive Analytics
Tableau CRM (formerly Einstein Analytics)
7.2
SAP Sales Cloud

Access Control and Security

Tableau CRM (formerly Einstein Analytics)
7.8
SAP Sales Cloud
Multi-User Support (named login)
Tableau CRM (formerly Einstein Analytics)
8.0
SAP Sales Cloud
Role-Based Security Model
Tableau CRM (formerly Einstein Analytics)
8.0
SAP Sales Cloud
Multiple Access Permission Levels (Create, Read, Delete)
Tableau CRM (formerly Einstein Analytics)
6.9
SAP Sales Cloud
Single Sign-On (SSO)
Tableau CRM (formerly Einstein Analytics)
8.3
SAP Sales Cloud

Mobile Capabilities

Tableau CRM (formerly Einstein Analytics)
6.7
SAP Sales Cloud
Responsive Design for Web Access
Tableau CRM (formerly Einstein Analytics)
8.0
SAP Sales Cloud
Dedicated iOS Application
Tableau CRM (formerly Einstein Analytics)
5.9
SAP Sales Cloud
Dedicated Android Application
Tableau CRM (formerly Einstein Analytics)
5.9
SAP Sales Cloud
Dashboard / Report / Visualization Interactivity on Mobile
Tableau CRM (formerly Einstein Analytics)
7.1
SAP Sales Cloud

Application Program Interfaces (APIs) / Embedding

Tableau CRM (formerly Einstein Analytics)
5.8
SAP Sales Cloud
REST API
Tableau CRM (formerly Einstein Analytics)
6.0
SAP Sales Cloud
Javascript API
Tableau CRM (formerly Einstein Analytics)
5.2
SAP Sales Cloud
iFrames
Tableau CRM (formerly Einstein Analytics)
5.2
SAP Sales Cloud
Java API
Tableau CRM (formerly Einstein Analytics)
5.2
SAP Sales Cloud
Themeable User Interface (UI)
Tableau CRM (formerly Einstein Analytics)
7.4
SAP Sales Cloud
Customizable Platform (Open Source)
Tableau CRM (formerly Einstein Analytics)
6.1
SAP Sales Cloud

Pros

Tableau CRM (formerly Einstein Analytics)

  • Interactive Dashboards, it [consists] of wide variety of charts
  • Data from different sources can be easily integrated with it
  • Security, it provides easy way to secure and share the information with the users
  • Support actions like opening hyperlink etc
  • Almost everything can be done from configuration
  • Data can easily be managed from dataflow.
Shefali Sethia | TrustRadius Reviewer

SAP Sales Cloud

  • Capturing deal score
  • Submitting forecast
  • Updating next steps
Anonymous | TrustRadius Reviewer

Cons

Tableau CRM (formerly Einstein Analytics)

  • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
  • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
  • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
  • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

  • Deal Scoring
  • Activity Tracking
  • Product Updates
Benjamin Robertson | TrustRadius Reviewer

Usability

Tableau CRM (formerly Einstein Analytics)

Tableau CRM (formerly Einstein Analytics) 7.4
Based on 5 answers
Overall usability is absolutely worth the price. It help me to save tons of time working on raw data in Excel file. It also minimize the discrepancy in data format when there are multiple user inputting the data. Every data inputted in Salesforce is standardized, therefore it is very easy to keep track / generating performance report even though you are having more than 20 projects recorded in Salesforce Einstein Analytics.
Tony Phan | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Support Rating

Tableau CRM (formerly Einstein Analytics)

Tableau CRM (formerly Einstein Analytics) 7.8
Based on 5 answers
I gave Salesforce Einstein Analytics tool a slightly above average rating of 6. Because its trailhead portal has extensive documentation and use cases around how to implement Salesforce tools and how to master their user interface. But it has limited video or human tutorials. Plus, there is not enough background on web analytics, statistical modeling, artificial intelligence or machine learning. So, a user may struggle when leveraging their dashboard or modeling features. Finally, support documents are focused on learning the tool but don't provide enough context on how to do custom implementation or troubleshoot data integration issues.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 4 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
Anonymous | TrustRadius Reviewer

Implementation Rating

Tableau CRM (formerly Einstein Analytics)

Tableau CRM (formerly Einstein Analytics) 6.0
Based on 2 answers
An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Alternatives Considered

Tableau CRM (formerly Einstein Analytics)

Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
Jeffrey Smith | TrustRadius Reviewer

SAP Sales Cloud

We did not compare DataHug with any other system so I cannot comment on this
Richard Massey | TrustRadius Reviewer

Return on Investment

Tableau CRM (formerly Einstein Analytics)

  • Salesforce Einstein Analytics helped lift roi of email marketing campaigns funded by our suppliers or category teams by improving their open and click rates
  • Salesforce Einstein Analytics helped reduce cart abandonments and improved conversion rates of our product campaigns.
  • Salesforce Einstein Analytics was not that effective in improving adoption of AI tools such as chatbot, voice assistant tool or mobile app. Because of lower sample data.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

  • Positive - forecasting deals
Anonymous | TrustRadius Reviewer

Pricing Details

Tableau CRM (formerly Einstein Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Tableau CRM (formerly Einstein Analytics)
7.5
SAP Sales Cloud
7.5

Usability

Tableau CRM (formerly Einstein Analytics)
7.4
SAP Sales Cloud

Support Rating

Tableau CRM (formerly Einstein Analytics)
7.8
SAP Sales Cloud
7.0

Implementation Rating

Tableau CRM (formerly Einstein Analytics)
6.0
SAP Sales Cloud

Add comparison