715 Ratings
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119 Ratings
715 Ratings
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Score 8.1 out of 100

SAP Sales Cloud

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119 Ratings
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Score 8 out of 100

Feature Set Ratings

    BI Standard Reporting

    7.9

    Tableau CRM

    79%

    SAP Sales Cloud

    Feature Set Not Supported
    N/A
    Tableau CRM ranks higher in 3/3 features

    Pixel Perfect reports

    8.3
    83%
    40 Ratings
    N/A
    0 Ratings

    Customizable dashboards

    7.0
    70%
    47 Ratings
    N/A
    0 Ratings

    Report Formatting Templates

    8.4
    84%
    45 Ratings
    N/A
    0 Ratings

    Ad-hoc Reporting

    7.5

    Tableau CRM

    75%

    SAP Sales Cloud

    Feature Set Not Supported
    N/A
    Tableau CRM ranks higher in 4/4 features

    Drill-down analysis

    7.4
    74%
    47 Ratings
    N/A
    0 Ratings

    Formatting capabilities

    8.0
    80%
    47 Ratings
    N/A
    0 Ratings

    Integration with R or other statistical packages

    6.2
    62%
    36 Ratings
    N/A
    0 Ratings

    Report sharing and collaboration

    8.4
    84%
    45 Ratings
    N/A
    0 Ratings

    Report Output and Scheduling

    7.9

    Tableau CRM

    79%

    SAP Sales Cloud

    Feature Set Not Supported
    N/A
    Tableau CRM ranks higher in 5/5 features

    Publish to Web

    8.8
    88%
    36 Ratings
    N/A
    0 Ratings

    Publish to PDF

    8.2
    82%
    43 Ratings
    N/A
    0 Ratings

    Report Versioning

    8.0
    80%
    42 Ratings
    N/A
    0 Ratings

    Report Delivery Scheduling

    7.4
    74%
    39 Ratings
    N/A
    0 Ratings

    Delivery to Remote Servers

    7.1
    71%
    33 Ratings
    N/A
    0 Ratings

    Data Discovery and Visualization

    7.8

    Tableau CRM

    78%

    SAP Sales Cloud

    Feature Set Not Supported
    N/A
    Tableau CRM ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    8.0
    80%
    41 Ratings
    N/A
    0 Ratings

    Location Analytics / Geographic Visualization

    7.9
    79%
    39 Ratings
    N/A
    0 Ratings

    Predictive Analytics

    7.4
    74%
    41 Ratings
    N/A
    0 Ratings

    Access Control and Security

    8.1

    Tableau CRM

    81%

    SAP Sales Cloud

    Feature Set Not Supported
    N/A
    Tableau CRM ranks higher in 4/4 features

    Multi-User Support (named login)

    8.4
    84%
    45 Ratings
    N/A
    0 Ratings

    Role-Based Security Model

    7.9
    79%
    45 Ratings
    N/A
    0 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    7.4
    74%
    41 Ratings
    N/A
    0 Ratings

    Single Sign-On (SSO)

    8.5
    85%
    40 Ratings
    N/A
    0 Ratings

    Mobile Capabilities

    6.4

    Tableau CRM

    64%

    SAP Sales Cloud

    Feature Set Not Supported
    N/A
    Tableau CRM ranks higher in 3/3 features

    Responsive Design for Web Access

    7.4
    74%
    42 Ratings
    N/A
    0 Ratings

    Mobile Application

    5.6
    56%
    66 Ratings
    N/A
    0 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    6.9
    69%
    38 Ratings
    N/A
    0 Ratings

    Application Program Interfaces (APIs) / Embedding

    6.4

    Tableau CRM

    64%

    SAP Sales Cloud

    Feature Set Not Supported
    N/A
    Tableau CRM ranks higher in 6/6 features

    REST API

    6.6
    66%
    30 Ratings
    N/A
    0 Ratings

    Javascript API

    6.4
    64%
    28 Ratings
    N/A
    0 Ratings

    iFrames

    6.0
    60%
    24 Ratings
    N/A
    0 Ratings

    Java API

    6.4
    64%
    27 Ratings
    N/A
    0 Ratings

    Themeable User Interface (UI)

    7.6
    76%
    27 Ratings
    N/A
    0 Ratings

    Customizable Platform (Open Source)

    5.5
    55%
    26 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Tableau CRM

    Feature Set Not Supported
    N/A
    8.1

    SAP Sales Cloud

    81%
    SAP Sales Cloud ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.9
    89%
    50 Ratings

    Workflow management

    N/A
    0 Ratings
    7.9
    79%
    51 Ratings

    Territory management

    N/A
    0 Ratings
    7.7
    77%
    45 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.2
    82%
    49 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    44 Ratings

    Contract management

    N/A
    0 Ratings
    7.4
    74%
    47 Ratings

    Quote & order management

    N/A
    0 Ratings
    8.2
    82%
    46 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.8
    88%
    46 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.7
    77%
    46 Ratings

    Customer Service & Support

    Tableau CRM

    Feature Set Not Supported
    N/A
    8.4

    SAP Sales Cloud

    84%
    SAP Sales Cloud ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.3
    83%
    40 Ratings

    Call center management

    N/A
    0 Ratings
    8.5
    85%
    40 Ratings

    Help desk management

    N/A
    0 Ratings
    8.4
    84%
    39 Ratings

    Marketing Automation

    Tableau CRM

    Feature Set Not Supported
    N/A
    7.8

    SAP Sales Cloud

    78%
    SAP Sales Cloud ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    7.8
    78%
    42 Ratings

    Email marketing

    N/A
    0 Ratings
    7.9
    79%
    37 Ratings

    CRM Project Management

    Tableau CRM

    Feature Set Not Supported
    N/A
    8.3

    SAP Sales Cloud

    83%
    SAP Sales Cloud ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.6
    86%
    42 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.0
    80%
    37 Ratings

    Reporting

    N/A
    0 Ratings
    8.3
    83%
    38 Ratings

    CRM Reporting & Analytics

    Tableau CRM

    Feature Set Not Supported
    N/A
    7.7

    SAP Sales Cloud

    77%
    SAP Sales Cloud ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.4
    74%
    43 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.2
    82%
    43 Ratings

    Customizable reports

    N/A
    0 Ratings
    7.5
    75%
    48 Ratings

    Customization

    Tableau CRM

    Feature Set Not Supported
    N/A
    7.9

    SAP Sales Cloud

    79%
    SAP Sales Cloud ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.0
    80%
    48 Ratings

    Custom objects

    N/A
    0 Ratings
    8.0
    80%
    46 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.5
    75%
    41 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.3
    83%
    41 Ratings

    Security

    Tableau CRM

    Feature Set Not Supported
    N/A
    8.6

    SAP Sales Cloud

    86%
    SAP Sales Cloud ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.6
    86%
    48 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.6
    86%
    44 Ratings

    Social CRM

    Tableau CRM

    Feature Set Not Supported
    N/A
    8.1

    SAP Sales Cloud

    81%
    SAP Sales Cloud ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.3
    83%
    30 Ratings

    Social engagement

    N/A
    0 Ratings
    8.0
    80%
    29 Ratings

    Integrations with 3rd-party Software

    Tableau CRM

    Feature Set Not Supported
    N/A
    8.0

    SAP Sales Cloud

    80%
    SAP Sales Cloud ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.3
    83%
    39 Ratings

    Compensation management

    N/A
    0 Ratings
    7.7
    77%
    31 Ratings

    Platform

    Tableau CRM

    Feature Set Not Supported
    N/A
    6.9

    SAP Sales Cloud

    69%
    SAP Sales Cloud ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    6.9
    69%
    41 Ratings

    Attribute Ratings

    • SAP Sales Cloud is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating

    Likelihood to Recommend

    7.1

    Tableau CRM

    71%
    48 Ratings
    8.2

    SAP Sales Cloud

    82%
    61 Ratings

    Likelihood to Renew

    Tableau CRM

    N/A
    0 Ratings
    8.8

    SAP Sales Cloud

    88%
    5 Ratings

    Usability

    7.4

    Tableau CRM

    74%
    7 Ratings
    7.9

    SAP Sales Cloud

    79%
    8 Ratings

    Availability

    Tableau CRM

    N/A
    0 Ratings
    8.0

    SAP Sales Cloud

    80%
    2 Ratings

    Performance

    Tableau CRM

    N/A
    0 Ratings
    8.0

    SAP Sales Cloud

    80%
    2 Ratings

    Support Rating

    7.7

    Tableau CRM

    77%
    7 Ratings
    9.2

    SAP Sales Cloud

    92%
    15 Ratings

    Online Training

    Tableau CRM

    N/A
    0 Ratings
    7.0

    SAP Sales Cloud

    70%
    2 Ratings

    Implementation Rating

    6.0

    Tableau CRM

    60%
    2 Ratings
    8.0

    SAP Sales Cloud

    80%
    2 Ratings

    Product Scalability

    Tableau CRM

    N/A
    0 Ratings
    7.9

    SAP Sales Cloud

    79%
    20 Ratings

    Likelihood to Recommend

    Salesforce

    If the person/ department does not have any knowledge in open source tools such as R, and Python. [Salesforce Einstein Analytics (formerly Wave Analytics)] could be a good option with no coding background required. However, if they have such human resource or can acquire these people, I would recommend open source tech and suggest not to use this tool.
    Read full review

    SAP

    When users engage with our website and request any information, it immediately notifies them. Large numbers of workloads and customer data can be stored in the secure database that is offered. The sales and marketing team can enhance and better understand customer difficulties thanks to data insights obtained from our marketing websites. When we encounter a difficulty, the SAP customer care team is there to support us and responds quickly when assistance is required.
    Read full review

    Pros

    Salesforce

    • Interactive Dashboards, it [consists] of wide variety of charts
    • Data from different sources can be easily integrated with it
    • Security, it provides easy way to secure and share the information with the users
    • Support actions like opening hyperlink etc
    • Almost everything can be done from configuration
    • Data can easily be managed from dataflow.
    Read full review

    SAP

    • Easy to configure based on our business needs.
    • Seamless Integrations with SAP ERP which makes it much more robust and powerful in managing all our marketing strategies.
    • Periodic upgrade of features like sales advice, sales estimation, and sales facilitation, based on my organisation demands. Which makes this tool very effective and robust.
    • Helps us to break down information silos to understand customers issues and discover new opportunities to nurture our customers relationship.
    Read full review

    Cons

    Salesforce

    • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
    • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
    • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
    • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
    Read full review

    SAP

    • Their customer support is very difficult to reach out to - there needs to be a better option to chat with customer support than to constantly be transferred to different departments.
    • The help pages could be more informational and user friendly.
    Read full review

    Pricing Details

    Tableau CRM

    Starting Price

    $125 per month

    Editions & Modules

    Tableau CRM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      SAP Sales Cloud

      Starting Price

      Editions & Modules

      SAP Sales Cloud editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Pricing Info

        Likelihood to Renew

        Salesforce

        No answers on this topic

        SAP

        I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
        Read full review

        Usability

        Salesforce

        Overall usability is absolutely worth the price. It help me to save tons of time working on raw data in Excel file. It also minimize the discrepancy in data format when there are multiple user inputting the data. Every data inputted in Salesforce is standardized, therefore it is very easy to keep track / generating performance report even though you are having more than 20 projects recorded in Salesforce Einstein Analytics.
        Read full review

        SAP

        In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
        Read full review

        Reliability and Availability

        Salesforce

        No answers on this topic

        SAP

        Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
        Read full review

        Support Rating

        Salesforce

        I gave Salesforce Einstein Analytics tool a slightly above average rating of 6. Because its trailhead portal has extensive documentation and use cases around how to implement Salesforce tools and how to master their user interface. But it has limited video or human tutorials. Plus, there is not enough background on web analytics, statistical modeling, artificial intelligence or machine learning. So, a user may struggle when leveraging their dashboard or modeling features. Finally, support documents are focused on learning the tool but don't provide enough context on how to do custom implementation or troubleshoot data integration issues.
        Read full review

        SAP

        SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
        Read full review

        Online Training

        Salesforce

        No answers on this topic

        SAP

        Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
        Read full review

        Implementation Rating

        Salesforce

        An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
        Read full review

        SAP

        The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
        Read full review

        Alternatives Considered

        Salesforce

        Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
        Read full review

        SAP

        The main reason we decided to change the service is that the one we had previously had flaws in some of its functionalities such as sending email marketing and that is why we decided to make a change and adopt a new service to eliminate any persistent problems. Before acquiring "SAP CRM", we first evaluated all its functionalities and it seemed like a very good alternative since it has everything we need to address various job roles within our company.
        Read full review

        Scalability

        Salesforce

        No answers on this topic

        SAP

        The biggest plus point with SAP Sales cloud is that it is accessible irrespective of the geography and devices and other such complexities. One can monitor their processes from anywhere which makes it ideal for large organizations that are looking for innovative on cloud solutions. It certainly saves major costs and results in smooth transfer of information which gives agility to the entire process.
        Read full review

        Return on Investment

        Salesforce

        • Salesforce Einstein Analytics helped lift roi of email marketing campaigns funded by our suppliers or category teams by improving their open and click rates
        • Salesforce Einstein Analytics helped reduce cart abandonments and improved conversion rates of our product campaigns.
        • Salesforce Einstein Analytics was not that effective in improving adoption of AI tools such as chatbot, voice assistant tool or mobile app. Because of lower sample data.
        Read full review

        SAP

        • Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
        • Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
        • Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.
        Read full review

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