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21 Ratings
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21 Ratings

SALESmanago CDP & Marketing Automation

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21 Ratings
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Score 9.3 out of 100

SAP Customer Data Solutions (formerly Gigya)

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21 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

SALESmanago CDP & Marketing Automation

If you have an online shop you work with clients so you need a tool to help you built an effective relationship with them. SALESmanago is more than a tool. It is a system with all sorts of tools which are well fitted to different areas of business activity that increase the number of your clients and finally your income.
Anonymous | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions mainly focus on clients data management procedures. As the Head of Customer Success, it has reduced the hassle of collecting, connecting and analyzing customer data manually. Again, with this platform I do not have to move from one department to another to present customer information since it’s enhanced virtually.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

SALESmanago CDP & Marketing Automation
8.6
SAP Customer Data Solutions (formerly Gigya)
WYSIWYG email editor
SALESmanago CDP & Marketing Automation
8.7
SAP Customer Data Solutions (formerly Gigya)
Dynamic content
SALESmanago CDP & Marketing Automation
8.7
SAP Customer Data Solutions (formerly Gigya)
Ability to test dynamic content
SALESmanago CDP & Marketing Automation
9.0
SAP Customer Data Solutions (formerly Gigya)
Landing pages
SALESmanago CDP & Marketing Automation
7.5
SAP Customer Data Solutions (formerly Gigya)
A/B testing
SALESmanago CDP & Marketing Automation
8.5
SAP Customer Data Solutions (formerly Gigya)
Mobile optimization
SALESmanago CDP & Marketing Automation
7.9
SAP Customer Data Solutions (formerly Gigya)
Email deliverability reporting
SALESmanago CDP & Marketing Automation
9.5
SAP Customer Data Solutions (formerly Gigya)
List management
SALESmanago CDP & Marketing Automation
9.5
SAP Customer Data Solutions (formerly Gigya)
Triggered drip sequences
SALESmanago CDP & Marketing Automation
8.5
SAP Customer Data Solutions (formerly Gigya)

Lead Management

SALESmanago CDP & Marketing Automation
7.7
SAP Customer Data Solutions (formerly Gigya)
Lead nurturing
SALESmanago CDP & Marketing Automation
8.1
SAP Customer Data Solutions (formerly Gigya)
Lead scoring and grading
SALESmanago CDP & Marketing Automation
8.1
SAP Customer Data Solutions (formerly Gigya)
Data quality management
SALESmanago CDP & Marketing Automation
7.1
SAP Customer Data Solutions (formerly Gigya)
Automated sales alerts and tasks
SALESmanago CDP & Marketing Automation
7.5
SAP Customer Data Solutions (formerly Gigya)

Campaign Management

SALESmanago CDP & Marketing Automation
7.5
SAP Customer Data Solutions (formerly Gigya)
Calendaring
SALESmanago CDP & Marketing Automation
7.9
SAP Customer Data Solutions (formerly Gigya)
Event/webinar marketing
SALESmanago CDP & Marketing Automation
7.1
SAP Customer Data Solutions (formerly Gigya)

Social Media Marketing

SALESmanago CDP & Marketing Automation
7.6
SAP Customer Data Solutions (formerly Gigya)
Social sharing and campaigns
SALESmanago CDP & Marketing Automation
7.6
SAP Customer Data Solutions (formerly Gigya)
Social profile integration
SALESmanago CDP & Marketing Automation
7.6
SAP Customer Data Solutions (formerly Gigya)

Reporting & Analytics

SALESmanago CDP & Marketing Automation
8.4
SAP Customer Data Solutions (formerly Gigya)
Dashboards
SALESmanago CDP & Marketing Automation
8.7
SAP Customer Data Solutions (formerly Gigya)
Standard reports
SALESmanago CDP & Marketing Automation
8.7
SAP Customer Data Solutions (formerly Gigya)
Custom reports
SALESmanago CDP & Marketing Automation
7.9
SAP Customer Data Solutions (formerly Gigya)

Platform & Infrastructure

SALESmanago CDP & Marketing Automation
8.7
SAP Customer Data Solutions (formerly Gigya)
API
SALESmanago CDP & Marketing Automation
8.1
SAP Customer Data Solutions (formerly Gigya)
Role-based workflow & approvals
SALESmanago CDP & Marketing Automation
8.0
SAP Customer Data Solutions (formerly Gigya)
Customizability
SALESmanago CDP & Marketing Automation
7.4
SAP Customer Data Solutions (formerly Gigya)
Integration with Salesforce.com
SALESmanago CDP & Marketing Automation
8.9
SAP Customer Data Solutions (formerly Gigya)
Integration with Microsoft Dynamics CRM
SALESmanago CDP & Marketing Automation
10.0
SAP Customer Data Solutions (formerly Gigya)
Integration with SugarCRM
SALESmanago CDP & Marketing Automation
10.0
SAP Customer Data Solutions (formerly Gigya)

Pros

SALESmanago CDP & Marketing Automation

  • The solution is easy to use, once you learn it. Given that the marketing automation software is very complex, they managed to create a user-friendly interface, easy to use even without programming knowledge.
  • Educates users and customers - It is impressive how many resources SALESmanago invested in educating customers. We are talking about video tutorials, webinars every Tuesday, Wednesday and Thursday, blog articles, infographics, free eBooks, Marketing Automation Day, events etc.
  • Multiple tools integrated into one - it's a habit that you find all the information and tools you need in one place. There are other solutions on the market, but SALESmanago is among the only ones that provides an overview
  • 30 day free trial - the advantage is that you do not have to pay first to use the solution. In the 30 day trial you have the opportunity to discover all the secrets of this tool and see if it fits to your business.
daraban cosmin | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

  • SAP Customer Data Solutions bridges the gap between online information and offline data to improve customer engagement with our team to better understand their experiences.
  • SAP Customer Data Solutions has improved customer trust by understanding their experiences while eradicating compliance risks.
  • Data redaction and retention help us to activate the right info to be accessed to the right customer and business user. This helps safeguard data from getting into third-party/cyber attackers.
Erin Quinn | TrustRadius Reviewer

Cons

SALESmanago CDP & Marketing Automation

  • Their expansion into the US has not been very successful, and if you are a West Coast customer want training, be prepared to get up at 4 a.m.
  • While their functionality is comparable to competing products there is nothing particularly unique to what they offer
  • Their instructional literature was obviously not produced by people for who English is a first language and they are not particularly English proficient.
Lou Covey | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 7 answers
It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.
Anonymous | TrustRadius Reviewer

Usability

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.2
Based on 6 answers
We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
Anonymous | TrustRadius Reviewer

Reliability and Availability

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 9.4
Based on 18 answers
Overall I am [a] very delighted and satisfied customer. This is mainly because there wasn't a day [where we] required help from the support team and never got it on time. It helps us to keep our SAP solution running at peak performance with the help of their IT experts and support services.
Archana Singh | TrustRadius Reviewer

Performance

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 12 answers
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
Anonymous | TrustRadius Reviewer

Support Rating

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.6
Based on 14 answers
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
Anonymous | TrustRadius Reviewer

Online Training

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.3
Based on 6 answers
They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
Anonymous | TrustRadius Reviewer

Implementation Rating

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.5
Based on 12 answers
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
Anonymous | TrustRadius Reviewer

Alternatives Considered

SALESmanago CDP & Marketing Automation

In my opinion, SALESmanago is a system that gathers plenty of important tools in one ecosystem and it does it mostly smoothly.All the tools on SALESmanago seem to be well connected between each other. This system was chosen by my predecessors and specific details about decision making is not known to me.
Anonymous | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions is a very reliable, powerful, and cost-effective platform It has a very proactive, intuitive, and 24/7 available support team with a lot of experience and expertise. With this tool we are able to grow our business by unlocking the power of customer data. Increase revenue by uncovering hidden business opportunities unifying all customers data, and improving omnichannel engagement hence gaining confidence in our customer profiles.
Norah Vunzabag | TrustRadius Reviewer

Return on Investment

SALESmanago CDP & Marketing Automation

  • Just cart recovery boosts turnover a lot.
  • 1-1 newsletter with dynamic content is great way to deliver intelligent email marketing.
  • If you make a long term contract there is a big discount.
David Vopelka | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

  • We are able to push clients' data based on the purpose to appropriate engagement systems.
  • We have increased revenue through landing to new business opportunities by unifying all customer data and advancing omnichannel engagements.
  • SAP Customer Data Solutions has also enabled us to eradicate compliance risk to better understand how clients want to interact with our organization in real-life.
Alexander Sherwen | TrustRadius Reviewer

Screenshots

Pricing Details

SALESmanago CDP & Marketing Automation

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
222 USD

SAP Customer Data Solutions (formerly Gigya)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SALESmanago CDP & Marketing Automation
9.5
SAP Customer Data Solutions (formerly Gigya)
9.0

Likelihood to Renew

SALESmanago CDP & Marketing Automation
SAP Customer Data Solutions (formerly Gigya)
8.4

Usability

SALESmanago CDP & Marketing Automation
SAP Customer Data Solutions (formerly Gigya)
8.2

Reliability and Availability

SALESmanago CDP & Marketing Automation
SAP Customer Data Solutions (formerly Gigya)
9.4

Performance

SALESmanago CDP & Marketing Automation
SAP Customer Data Solutions (formerly Gigya)
8.4

Support Rating

SALESmanago CDP & Marketing Automation
SAP Customer Data Solutions (formerly Gigya)
8.6

In-Person Training

SALESmanago CDP & Marketing Automation
SAP Customer Data Solutions (formerly Gigya)
7.3

Online Training

SALESmanago CDP & Marketing Automation
SAP Customer Data Solutions (formerly Gigya)
7.3

Implementation Rating

SALESmanago CDP & Marketing Automation
SAP Customer Data Solutions (formerly Gigya)
7.5

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