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Top Rated
30 Ratings
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Top Rated
42 Ratings

SALESmanago

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Top Rated
30 Ratings
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Score 9.7 out of 100

SAP Customer Data Solutions

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Top Rated
42 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Email & Online Marketing

    9.4

    SALESmanago

    94%

    SAP Customer Data Solutions

    Feature Set Not Supported
    N/A
    SALESmanago ranks higher in 9/9 features

    WYSIWYG email editor

    9.3
    93%
    25 Ratings
    N/A
    0 Ratings

    Dynamic content

    9.4
    94%
    22 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    9.5
    95%
    22 Ratings
    N/A
    0 Ratings

    Landing pages

    8.5
    85%
    20 Ratings
    N/A
    0 Ratings

    A/B testing

    9.6
    96%
    22 Ratings
    N/A
    0 Ratings

    Mobile optimization

    9.3
    93%
    21 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    9.6
    96%
    28 Ratings
    N/A
    0 Ratings

    List management

    9.7
    97%
    23 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    10.0
    100%
    18 Ratings
    N/A
    0 Ratings

    Lead Management

    9.4

    SALESmanago

    94%

    SAP Customer Data Solutions

    Feature Set Not Supported
    N/A
    SALESmanago ranks higher in 4/4 features

    Lead nurturing

    9.7
    97%
    22 Ratings
    N/A
    0 Ratings

    Lead scoring and grading

    9.6
    96%
    20 Ratings
    N/A
    0 Ratings

    Data quality management

    9.2
    92%
    21 Ratings
    N/A
    0 Ratings

    Automated sales alerts and tasks

    9.1
    91%
    16 Ratings
    N/A
    0 Ratings

    Campaign Management

    8.8

    SALESmanago

    88%

    SAP Customer Data Solutions

    Feature Set Not Supported
    N/A
    SALESmanago ranks higher in 2/2 features

    Calendaring

    9.7
    97%
    15 Ratings
    N/A
    0 Ratings

    Event/webinar marketing

    7.9
    79%
    14 Ratings
    N/A
    0 Ratings

    Social Media Marketing

    8.3

    SALESmanago

    83%

    SAP Customer Data Solutions

    Feature Set Not Supported
    N/A
    SALESmanago ranks higher in 2/2 features

    Social sharing and campaigns

    8.1
    81%
    12 Ratings
    N/A
    0 Ratings

    Social profile integration

    8.6
    86%
    13 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    9.6

    SALESmanago

    96%

    SAP Customer Data Solutions

    Feature Set Not Supported
    N/A
    SALESmanago ranks higher in 3/3 features

    Dashboards

    9.4
    94%
    25 Ratings
    N/A
    0 Ratings

    Standard reports

    9.4
    94%
    25 Ratings
    N/A
    0 Ratings

    Custom reports

    9.8
    98%
    19 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    9.4

    SALESmanago

    94%

    SAP Customer Data Solutions

    Feature Set Not Supported
    N/A
    SALESmanago ranks higher in 6/6 features

    API

    9.8
    98%
    21 Ratings
    N/A
    0 Ratings

    Role-based workflow & approvals

    9.8
    98%
    15 Ratings
    N/A
    0 Ratings

    Customizability

    9.6
    96%
    16 Ratings
    N/A
    0 Ratings

    Integration with Salesforce.com

    8.1
    81%
    10 Ratings
    N/A
    0 Ratings

    Integration with Microsoft Dynamics CRM

    9.8
    98%
    7 Ratings
    N/A
    0 Ratings

    Integration with SugarCRM

    9.3
    93%
    7 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SALESmanago is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.8

    SALESmanago

    98%
    25 Ratings
    8.4

    SAP Customer Data Solutions

    84%
    28 Ratings

    Likelihood to Renew

    SALESmanago

    N/A
    0 Ratings
    8.4

    SAP Customer Data Solutions

    84%
    7 Ratings

    Usability

    SALESmanago

    N/A
    0 Ratings
    8.2

    SAP Customer Data Solutions

    82%
    6 Ratings

    Availability

    SALESmanago

    N/A
    0 Ratings
    9.0

    SAP Customer Data Solutions

    90%
    31 Ratings

    Performance

    SALESmanago

    N/A
    0 Ratings
    8.4

    SAP Customer Data Solutions

    84%
    12 Ratings

    Support Rating

    SALESmanago

    N/A
    0 Ratings
    8.6

    SAP Customer Data Solutions

    86%
    14 Ratings

    In-Person Training

    SALESmanago

    N/A
    0 Ratings
    7.3

    SAP Customer Data Solutions

    73%
    1 Rating

    Online Training

    SALESmanago

    N/A
    0 Ratings
    7.3

    SAP Customer Data Solutions

    73%
    6 Ratings

    Implementation Rating

    SALESmanago

    N/A
    0 Ratings
    7.5

    SAP Customer Data Solutions

    75%
    12 Ratings

    Likelihood to Recommend

    SALESmanago

    If you have an online shop you work with clients so you need a tool to help you build an effective relationship with them. SALESmanago is more than a tool. It is a system with all sorts of tools that are well fitted to different areas of business activity that increase the number of your clients and finally your income.
    Read full review

    SAP

    SAP Customer Data Solutions can be used in scenarios with thousands of users having access to different devices types and using different social providers to log in the users. This solution is not well suited to small sites with basic integrations.
    Read full review

    Pros

    SALESmanago

    • The solution is easy to use, once you learn it. Given that the marketing automation software is very complex, they managed to create a user-friendly interface, easy to use even without programming knowledge.
    • Educates users and customers - It is impressive how many resources SALESmanago invested in educating customers. We are talking about video tutorials, webinars every Tuesday, Wednesday and Thursday, blog articles, infographics, free eBooks, Marketing Automation Day, events etc.
    • Multiple tools integrated into one - it's a habit that you find all the information and tools you need in one place. There are other solutions on the market, but SALESmanago is among the only ones that provides an overview
    • 30 day free trial - the advantage is that you do not have to pay first to use the solution. In the 30 day trial you have the opportunity to discover all the secrets of this tool and see if it fits to your business.
    Read full review

    SAP

    • Profile orchestration capability has enhanced customer engagement by allowing customers to collaborate with the team and other clients in a single location.
    • SAP Customer Data Solutions unifies holistic client profiles whether known, unknown, online, or offline to one solution.
    • Insight activation is another great aspect of SAP Customer Data Solutions, which enhances in-the-moment decision-making in real-time.
    Read full review

    Cons

    SALESmanago

    • Their expansion into the US has not been very successful, and if you are a West Coast customer want training, be prepared to get up at 4 a.m.
    • While their functionality is comparable to competing products there is nothing particularly unique to what they offer
    • Their instructional literature was obviously not produced by people for who English is a first language and they are not particularly English proficient.
    Read full review

    SAP

    • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
    • We have talked to Gigya about it, and they are working on it.
    Read full review

    Pricing Details

    SALESmanago

    Starting Price

    $499 per month

    Editions & Modules

    SALESmanago editions and modules pricing
    EditionModules
    Essential4991
    Professional19992
    Enterprise40003

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    SAP Customer Data Solutions

    Starting Price

    Editions & Modules

    SAP Customer Data Solutions editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      SALESmanago

      No answers on this topic

      SAP

      It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.
      Read full review

      Usability

      SALESmanago

      No answers on this topic

      SAP

      We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
      Read full review

      Reliability and Availability

      SALESmanago

      No answers on this topic

      SAP

      Like I have mentioned, I have never discovered any drawback on SAP Customer Data Solutions. It’s readily available 24/7/12/365 with no downtime. I am sure if there would some time in the future, the vendor support team will rapidly solve the issue.
      Read full review

      Performance

      SALESmanago

      No answers on this topic

      SAP

      There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
      Read full review

      Support Rating

      SALESmanago

      No answers on this topic

      SAP

      We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
      Read full review

      Online Training

      SALESmanago

      No answers on this topic

      SAP

      They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
      Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
      Read full review

      Implementation Rating

      SALESmanago

      No answers on this topic

      SAP

      There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
      Read full review

      Alternatives Considered

      SALESmanago

      I use many marketing automation tools, and I choose the right tool for the right job. I like to use SALESmanago because of its great support and very good price for the product.
      Read full review

      SAP

      SALESmanago CDP & Marketing Automation doesn't cover all WYSIWYG email editor tools, which makes it less effective to send high volume outbound emails, unlike SAP Customer Data Solutions which has all the mentioned tools making it independent.
      Read full review

      Return on Investment

      SALESmanago

      • The automated system has improved advertising campaigns.
      • We noticed an increase in customer activity.
      • We received valuable data about your users.
      Read full review

      SAP

      • It is mainly the user experience at the authentication platform that we provide for our customers.
      • We observed the seamless login to our mobile application with the social application login. This provides a shorter login time over at the payment counter.
      Read full review

      Screenshots

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