SharpSpring from Constant Contact vs Zoho CRM

What users are saying about

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Score 7.9 out of 10

Based on 643 reviews and ratings

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Score 8.3 out of 10

Based on 746 reviews and ratings

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Feature Set Ratings

Email & Online Marketing

7.4

SharpSpring from Constant Contact

74%

Zoho CRM

Feature Set Not Supported

N/A

SharpSpring from Constant Contact ranks higher in 9/9 features

WYSIWYG email editor

7.4

74%

459 Ratings

N/A

0 Ratings

Dynamic content

7.4

74%

443 Ratings

N/A

0 Ratings

Ability to test dynamic content

7.1

71%

424 Ratings

N/A

0 Ratings

Landing pages

6.4

64%

430 Ratings

N/A

0 Ratings

A/B testing

8.0

80%

385 Ratings

N/A

0 Ratings

Mobile optimization

4.1

41%

416 Ratings

N/A

0 Ratings

Email deliverability reporting

8.5

85%

805 Ratings

N/A

0 Ratings

List management

8.9

89%

489 Ratings

N/A

0 Ratings

Triggered drip sequences

9.0

90%

464 Ratings

N/A

0 Ratings

Lead Management

8.8

SharpSpring from Constant Contact

88%

Zoho CRM

Feature Set Not Supported

N/A

SharpSpring from Constant Contact ranks higher in 4/4 features

Lead nurturing

9.2

92%

474 Ratings

N/A

0 Ratings

Lead scoring and grading

8.3

83%

481 Ratings

N/A

0 Ratings

Data quality management

8.7

87%

457 Ratings

N/A

0 Ratings

Automated sales alerts and tasks

8.9

89%

453 Ratings

N/A

0 Ratings

Campaign Management

8.5

SharpSpring from Constant Contact

85%

Zoho CRM

Feature Set Not Supported

N/A

SharpSpring from Constant Contact ranks higher in 2/2 features

Calendaring

8.4

84%

329 Ratings

N/A

0 Ratings

Event/webinar marketing

8.6

86%

313 Ratings

N/A

0 Ratings

Social Media Marketing

6.8

SharpSpring from Constant Contact

68%

Zoho CRM

Feature Set Not Supported

N/A

SharpSpring from Constant Contact ranks higher in 2/2 features

Social sharing and campaigns

6.6

66%

307 Ratings

N/A

0 Ratings

Social profile integration

6.9

69%

353 Ratings

N/A

0 Ratings

Reporting & Analytics

8.3

SharpSpring from Constant Contact

83%

Zoho CRM

Feature Set Not Supported

N/A

SharpSpring from Constant Contact ranks higher in 3/3 features

Dashboards

8.0

80%

476 Ratings

N/A

0 Ratings

Standard reports

8.7

87%

477 Ratings

N/A

0 Ratings

Custom reports

8.2

82%

438 Ratings

N/A

0 Ratings

Platform & Infrastructure

8.1

SharpSpring from Constant Contact

81%

Zoho CRM

Feature Set Not Supported

N/A

SharpSpring from Constant Contact ranks higher in 6/6 features

API

8.2

82%

357 Ratings

N/A

0 Ratings

Role-based workflow & approvals

8.4

84%

394 Ratings

N/A

0 Ratings

Customizability

8.0

80%

432 Ratings

N/A

0 Ratings

Integration with Salesforce.com

8.0

80%

213 Ratings

N/A

0 Ratings

Integration with Microsoft Dynamics CRM

8.1

81%

97 Ratings

N/A

0 Ratings

Integration with SugarCRM

7.8

78%

90 Ratings

N/A

0 Ratings

Sales Force Automation

SharpSpring from Constant Contact

Feature Set Not Supported

N/A

8.0

Zoho CRM

80%

Zoho CRM ranks higher in 9/9 features

Customer data management / contact management

N/A

0 Ratings

8.4

84%

216 Ratings

Workflow management

N/A

0 Ratings

7.9

79%

205 Ratings

Territory management

N/A

0 Ratings

7.8

78%

154 Ratings

Opportunity management

N/A

0 Ratings

8.2

82%

196 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A

0 Ratings

7.8

78%

192 Ratings

Contract management

N/A

0 Ratings

8.3

83%

153 Ratings

Quote & order management

N/A

0 Ratings

7.9

79%

157 Ratings

Interaction tracking

N/A

0 Ratings

8.0

80%

192 Ratings

Channel / partner relationship management

N/A

0 Ratings

7.7

77%

145 Ratings

Customer Service & Support

SharpSpring from Constant Contact

Feature Set Not Supported

N/A

7.5

Zoho CRM

75%

Zoho CRM ranks higher in 3/3 features

Case management

N/A

0 Ratings

7.7

77%

169 Ratings

Call center management

N/A

0 Ratings

7.5

75%

135 Ratings

Help desk management

N/A

0 Ratings

7.4

74%

150 Ratings

Marketing Automation

SharpSpring from Constant Contact

Feature Set Not Supported

N/A

8.4

Zoho CRM

84%

Zoho CRM ranks higher in 2/2 features

Lead management

N/A

0 Ratings

8.5

85%

201 Ratings

Email marketing

N/A

0 Ratings

8.2

82%

171 Ratings

CRM Project Management

SharpSpring from Constant Contact

Feature Set Not Supported

N/A

8.2

Zoho CRM

82%

Zoho CRM ranks higher in 3/3 features

Task management

N/A

0 Ratings

8.3

83%

194 Ratings

Billing and invoicing management

N/A

0 Ratings

8.1

81%

141 Ratings

Reporting

N/A

0 Ratings

8.2

82%

186 Ratings

CRM Reporting & Analytics

SharpSpring from Constant Contact

Feature Set Not Supported

N/A

8.2

Zoho CRM

82%

Zoho CRM ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

8.0

80%

170 Ratings

Pipeline visualization

N/A

0 Ratings

8.3

83%

181 Ratings

Customizable reports

N/A

0 Ratings

8.3

83%

191 Ratings

Customization

SharpSpring from Constant Contact

Feature Set Not Supported

N/A

8.0

Zoho CRM

80%

Zoho CRM ranks higher in 4/4 features

Custom fields

N/A

0 Ratings

8.4

84%

215 Ratings

Custom objects

N/A

0 Ratings

8.1

81%

169 Ratings

Scripting environment

N/A

0 Ratings

7.7

77%

137 Ratings

API for custom integration

N/A

0 Ratings

7.7

77%

152 Ratings

Security

SharpSpring from Constant Contact

Feature Set Not Supported

N/A

8.7

Zoho CRM

87%

Zoho CRM ranks higher in 2/2 features

Single sign-on capability

N/A

0 Ratings

8.7

87%

180 Ratings

Role-based user permissions

N/A

0 Ratings

8.8

88%

201 Ratings

Social CRM

SharpSpring from Constant Contact

Feature Set Not Supported

N/A

7.8

Zoho CRM

78%

Zoho CRM ranks higher in 2/2 features

Social data

N/A

0 Ratings

7.9

79%

130 Ratings

Social engagement

N/A

0 Ratings

7.8

78%

125 Ratings

Integrations with 3rd-party Software

SharpSpring from Constant Contact

Feature Set Not Supported

N/A

7.6

Zoho CRM

76%

Zoho CRM ranks higher in 2/2 features

Marketing automation

N/A

0 Ratings

7.9

79%

161 Ratings

Compensation management

N/A

0 Ratings

7.3

73%

107 Ratings

Platform

SharpSpring from Constant Contact

Feature Set Not Supported

N/A

7.8

Zoho CRM

78%

Zoho CRM ranks higher in 1/1 features

Mobile access

N/A

0 Ratings

7.8

78%

180 Ratings

Attribute Ratings

SharpSpring from Constant Contact is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Zoho CRM is rated higher in 7 areas: Likelihood to Renew, Usability, Availability, Performance, Online Training, Implementation Rating, Product Scalability

SharpSpring from Constant Contact

89%

513 Ratings

8.4

Zoho CRM

84%

244 Ratings

SharpSpring from Constant Contact

75%

31 Ratings

8.9

Zoho CRM

89%

32 Ratings

SharpSpring from Constant Contact

81%

69 Ratings

8.3

Zoho CRM

83%

178 Ratings

SharpSpring from Constant Contact

69%

3 Ratings

8.0

Zoho CRM

80%

4 Ratings

SharpSpring from Constant Contact

43%

3 Ratings

6.5

Zoho CRM

65%

4 Ratings

SharpSpring from Constant Contact

87%

79 Ratings

8.2

Zoho CRM

82%

76 Ratings

SharpSpring from Constant Contact

N/A

0 Ratings

7.0

Zoho CRM

70%

2 Ratings

SharpSpring from Constant Contact

45%

2 Ratings

8.5

Zoho CRM

85%

6 Ratings

SharpSpring from Constant Contact

83%

14 Ratings

8.8

Zoho CRM

88%

12 Ratings

Contract Terms and Pricing Model

SharpSpring from Constant Contact

N/A

0 Ratings

9.4

Zoho CRM

94%

22 Ratings

SharpSpring from Constant Contact

31%

2 Ratings

8.5

Zoho CRM

85%

2 Ratings

SharpSpring from Constant Contact

N/A

0 Ratings

8.5

Zoho CRM

85%

7 Ratings

Pros

Marketing Automation - simple to use and effective.
Sales Pipeline - very customizable for any industry.
Customer Support - their team is very responsive and knowledgeable.
Email Marketing - Easy to use but powerful segmentation and dynamic content capabilities.
Dynamic Form Creation - simple to use and very powerful.

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Tim Hemingway

Chief Marketing Consultant

Rhino Crash MarketingMarketing & Advertising, 1-10 employees

View all 513 answers on this topic

It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
Great reporting section, you can extract some really detailed reports of your leads and their status.
User access control and 2-factor authentication are really easy to define and set up.
Some really great integrations with Zoho products and Gsuite.

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Verified User

Manager in Corporate

Insurance Company, 1001-5000 employees

View all 244 answers on this topic

Cons

The landing page builder is a bit hard to use. Doesn’t have much flexibility.
Sometimes confusing between types of workflows to use. Opportunity versus visual.
If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.

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Kaila Troia

Co-Founder/ CEO

Capital District DigitalMarketing & Advertising, 1-10 employees

View all 513 answers on this topic

You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
There are some things that aren't allowed to be customized that definitely should be
Support means well, but they rarely can help

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Verified User

Director in Marketing

Photography Company, 11-50 employees

View all 244 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

Starting Price

$399 per month

SharpSpring from Constant Contact Editions & Modules

Edition

1,000 Contacts	$399¹
2,500 Contacts	$499¹
5,000 Contacts	$699¹
10,000 Contacts	$899¹
20,000 Contacts	$1,299¹

per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$14.00

Starting Price

$14 per month

Zoho CRM Editions & Modules

Edition

Standard	$14.00¹
Professional	$23.00¹
Enterprise	$40.00¹
Ultimate	$52.00¹
Plus	$57.00¹

Per User/Per Month

Additional Pricing Details

—

Likelihood to Renew

SharpSpring from Constant Contact 7.5

Based on 31 answers

We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.

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David Fox

President

Spider Marketing GroupMarketing & Advertising, 1-10 employees

View all 31 answers on this topic

Zoho CRM 8.9

Based on 32 answers

Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.

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Jon Porreca

Project Administrator

A1 EnergyRenewables & Environment, 1-10 employees

View all 32 answers on this topic

Usability

SharpSpring from Constant Contact 8.1

Based on 69 answers

This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.

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Christine Mullins

Owner

Brand ShoutMarketing & Advertising, 1-10 employees

View all 69 answers on this topic

Zoho CRM 8.3

Based on 178 answers

In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.

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Verified User

Employee in Information Technology

Non-profit Organization Management Company, 51-200 employees

View all 178 answers on this topic

Support Rating

SharpSpring from Constant Contact 8.7

Based on 79 answers

The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.

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Darren Winter, MA

Company Director

Duco Digital LTDMarketing & Advertising, 1-10 employees

View all 79 answers on this topic

Zoho CRM 8.2

Based on 76 answers

We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.

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Verified User

Director in Marketing

Internet Company, 51-200 employees

View all 76 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Zoho CRM 7.0

Based on 2 answers

It was harder to learn when there were mostly real estate users in the room. We are sales solely.

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Sarah Lohsl

Sales Associate

ICANotes LLCComputer Software, 11-50 employees

View all 2 answers on this topic

Online Training

SharpSpring from Constant Contact 4.5

Based on 2 answers

No answer on this topic is available.

Zoho CRM 8.5

Based on 6 answers

Online training is tough, but Zoho and their partners do a good job of explaining things.

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John Hinson

Administrative Director & Marketing Manager

Spotlight BrandingMarketing & Advertising, 11-50 employees

View all 6 answers on this topic

Implementation Rating

SharpSpring from Constant Contact 8.3

Based on 14 answers

Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.

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Matthew Maginley

Consultant

Managed Media Services and MarketingMarketing & Advertising, 1-10 employees

View all 14 answers on this topic

Zoho CRM 8.8

Based on 12 answers

Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.

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Stephen Lalla

CEO

Dynamic Image Marketing Systems, Inc.Marketing and Advertising, 1-10 employees

View all 12 answers on this topic

Alternatives Considered

We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.

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Kèlene Poyurs

Co-Founder

Conversion QueensMarketing & Advertising, 1-10 employees

View all 513 answers on this topic

Back when we switched, Zoho CRM was nowhere near Salesforce. We were able to at least merge some of our documents through a bridge called Conga. We still can't do that within Zoho CRM, but again, Zoho CRM updates all the time so I'm probably not aware of the easiest most efficient way it can do it.

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Verified User

Administrator in Marketing

Legal Services Company, 11-50 employees

View all 244 answers on this topic

Contract Terms and Pricing Model

No score

No answers yet

No answers on this topic

Zoho CRM 9.4

Based on 22 answers

I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end

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Verified User

Administrative Assistant in Sales

Publishing Company, 11-50 employees

View all 22 answers on this topic

Professional Services

No score

No answers yet

No answers on this topic

Zoho CRM 8.5

Based on 7 answers

In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.

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Verified User

Consultant in Information Technology

Information Technology & Services Company, 51-200 employees

View all 7 answers on this topic

Return on Investment

It's had a positive impact on ROI in that it's provided management with visibility into forecasting, making the budgeting process clearer.
When new representatives join the company it's easy to get [them] up and running in SharpSpring, minimizing time spent on training.
SharpSpring helps our team of reps clearly see the current list of opportunities, and create tasks to make sure we don't miss any follow-ups

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Jason Carlage

Project Manager

Partner in PublishingE-Learning, 501-1000 employees

View all 513 answers on this topic

Increased customer retention keeps our sales team on track and updated with their sales pipeline management features.
To better understand our clients and build strong relationships, Zoho provides an easy-to-use central database of customers.
Tracking admissions is possible, as is improved entry management and -communication. As a result, Zoho reduces the time and effort required to generate leads and close sales.

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Aononna Tazin

Customer Relationship Management Specialist

Green Light LtdInformation Technology & Services, 51-200 employees

View all 244 answers on this topic

Screenshots

See All (6) SharpSpring from Constant Contact Screenshots

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