What users are saying about
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Top Rated
643 Ratings
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Top Rated
746 Ratings

SharpSpring from Constant Contact

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Top Rated
643 Ratings
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Score 7.9 out of 100

Zoho CRM

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Top Rated
746 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Email & Online Marketing

    7.4

    SharpSpring from Constant Contact

    74%

    Zoho CRM

    Feature Set Not Supported
    N/A
    SharpSpring from Constant Contact ranks higher in 9/9 features

    WYSIWYG email editor

    7.4
    74%
    459 Ratings
    N/A
    0 Ratings

    Dynamic content

    7.4
    74%
    443 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    7.1
    71%
    424 Ratings
    N/A
    0 Ratings

    Landing pages

    6.4
    64%
    430 Ratings
    N/A
    0 Ratings

    A/B testing

    8.0
    80%
    385 Ratings
    N/A
    0 Ratings

    Mobile optimization

    4.1
    41%
    416 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    8.5
    85%
    805 Ratings
    N/A
    0 Ratings

    List management

    8.9
    89%
    489 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    9.0
    90%
    464 Ratings
    N/A
    0 Ratings

    Lead Management

    8.8

    SharpSpring from Constant Contact

    88%

    Zoho CRM

    Feature Set Not Supported
    N/A
    SharpSpring from Constant Contact ranks higher in 4/4 features

    Lead nurturing

    9.2
    92%
    474 Ratings
    N/A
    0 Ratings

    Lead scoring and grading

    8.3
    83%
    481 Ratings
    N/A
    0 Ratings

    Data quality management

    8.7
    87%
    457 Ratings
    N/A
    0 Ratings

    Automated sales alerts and tasks

    8.9
    89%
    453 Ratings
    N/A
    0 Ratings

    Campaign Management

    8.5

    SharpSpring from Constant Contact

    85%

    Zoho CRM

    Feature Set Not Supported
    N/A
    SharpSpring from Constant Contact ranks higher in 2/2 features

    Calendaring

    8.4
    84%
    329 Ratings
    N/A
    0 Ratings

    Event/webinar marketing

    8.6
    86%
    313 Ratings
    N/A
    0 Ratings

    Social Media Marketing

    6.8

    SharpSpring from Constant Contact

    68%

    Zoho CRM

    Feature Set Not Supported
    N/A
    SharpSpring from Constant Contact ranks higher in 2/2 features

    Social sharing and campaigns

    6.6
    66%
    307 Ratings
    N/A
    0 Ratings

    Social profile integration

    6.9
    69%
    353 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    8.3

    SharpSpring from Constant Contact

    83%

    Zoho CRM

    Feature Set Not Supported
    N/A
    SharpSpring from Constant Contact ranks higher in 3/3 features

    Dashboards

    8.0
    80%
    476 Ratings
    N/A
    0 Ratings

    Standard reports

    8.7
    87%
    477 Ratings
    N/A
    0 Ratings

    Custom reports

    8.2
    82%
    438 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    8.1

    SharpSpring from Constant Contact

    81%

    Zoho CRM

    Feature Set Not Supported
    N/A
    SharpSpring from Constant Contact ranks higher in 6/6 features

    API

    8.2
    82%
    357 Ratings
    N/A
    0 Ratings

    Role-based workflow & approvals

    8.4
    84%
    394 Ratings
    N/A
    0 Ratings

    Customizability

    8.0
    80%
    432 Ratings
    N/A
    0 Ratings

    Integration with Salesforce.com

    8.0
    80%
    213 Ratings
    N/A
    0 Ratings

    Integration with Microsoft Dynamics CRM

    8.1
    81%
    97 Ratings
    N/A
    0 Ratings

    Integration with SugarCRM

    7.8
    78%
    90 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    216 Ratings

    Workflow management

    N/A
    0 Ratings
    7.9
    79%
    205 Ratings

    Territory management

    N/A
    0 Ratings
    7.8
    78%
    154 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.2
    82%
    196 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    192 Ratings

    Contract management

    N/A
    0 Ratings
    8.3
    83%
    153 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.9
    79%
    157 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    192 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.7
    77%
    145 Ratings

    Customer Service & Support

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    7.5

    Zoho CRM

    75%
    Zoho CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.7
    77%
    169 Ratings

    Call center management

    N/A
    0 Ratings
    7.5
    75%
    135 Ratings

    Help desk management

    N/A
    0 Ratings
    7.4
    74%
    150 Ratings

    Marketing Automation

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    8.4

    Zoho CRM

    84%
    Zoho CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.5
    85%
    201 Ratings

    Email marketing

    N/A
    0 Ratings
    8.2
    82%
    171 Ratings

    CRM Project Management

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    194 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.1
    81%
    141 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    186 Ratings

    CRM Reporting & Analytics

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.0
    80%
    170 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    181 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.3
    83%
    191 Ratings

    Customization

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    215 Ratings

    Custom objects

    N/A
    0 Ratings
    8.1
    81%
    169 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.7
    77%
    137 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.7
    77%
    152 Ratings

    Security

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    8.7

    Zoho CRM

    87%
    Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    180 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    201 Ratings

    Social CRM

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    7.8

    Zoho CRM

    78%
    Zoho CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.9
    79%
    130 Ratings

    Social engagement

    N/A
    0 Ratings
    7.8
    78%
    125 Ratings

    Integrations with 3rd-party Software

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    7.6

    Zoho CRM

    76%
    Zoho CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.9
    79%
    161 Ratings

    Compensation management

    N/A
    0 Ratings
    7.3
    73%
    107 Ratings

    Platform

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    7.8

    Zoho CRM

    78%
    Zoho CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.8
    78%
    180 Ratings

    Attribute Ratings

    • SharpSpring from Constant Contact is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • Zoho CRM is rated higher in 7 areas: Likelihood to Renew, Usability, Availability, Performance, Online Training, Implementation Rating, Product Scalability

    Likelihood to Recommend

    8.9

    SharpSpring from Constant Contact

    89%
    513 Ratings
    8.4

    Zoho CRM

    84%
    244 Ratings

    Likelihood to Renew

    7.5

    SharpSpring from Constant Contact

    75%
    31 Ratings
    8.9

    Zoho CRM

    89%
    32 Ratings

    Usability

    8.1

    SharpSpring from Constant Contact

    81%
    69 Ratings
    8.3

    Zoho CRM

    83%
    178 Ratings

    Availability

    6.9

    SharpSpring from Constant Contact

    69%
    3 Ratings
    8.0

    Zoho CRM

    80%
    4 Ratings

    Performance

    4.3

    SharpSpring from Constant Contact

    43%
    3 Ratings
    6.5

    Zoho CRM

    65%
    4 Ratings

    Support Rating

    8.7

    SharpSpring from Constant Contact

    87%
    79 Ratings
    8.2

    Zoho CRM

    82%
    76 Ratings

    In-Person Training

    SharpSpring from Constant Contact

    N/A
    0 Ratings
    7.0

    Zoho CRM

    70%
    2 Ratings

    Online Training

    4.5

    SharpSpring from Constant Contact

    45%
    2 Ratings
    8.5

    Zoho CRM

    85%
    6 Ratings

    Implementation Rating

    8.3

    SharpSpring from Constant Contact

    83%
    14 Ratings
    8.8

    Zoho CRM

    88%
    12 Ratings

    Contract Terms and Pricing Model

    SharpSpring from Constant Contact

    N/A
    0 Ratings
    9.4

    Zoho CRM

    94%
    22 Ratings

    Product Scalability

    3.1

    SharpSpring from Constant Contact

    31%
    2 Ratings
    8.5

    Zoho CRM

    85%
    2 Ratings

    Professional Services

    SharpSpring from Constant Contact

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    7 Ratings

    Likelihood to Recommend

    SharpSpring from Constant Contact

    Very well suited for large corporate and any firms looking to utilize tracking and email marketing to the maximum. It is good at nurturing leads and converting them. I would say since SharpSpring is a little bit pricey that I would not recommend it for tiny firms that are in FMCG sectors and that barely utilize email, never mind email marketing.
    Jurgen Teichert | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM is geared to small businesses with limited usage. However, through additional programming, our enterprise company was able to leverage the core apps into a well-honed customized CRM and end-to-end ecosystem that meets our needs. Zoho CRM has been responsive to this process and provided the support we need. With Zoho CRM, we can customize it any way we want allowing us to track all aspects of client requests and tax or service categories and then follow up with email campaigns based on specific criteria with ease.
    Anonymous | TrustRadius Reviewer

    Pros

    SharpSpring from Constant Contact

    • Marketing Automation - simple to use and effective.
    • Sales Pipeline - very customizable for any industry.
    • Customer Support - their team is very responsive and knowledgeable.
    • Email Marketing - Easy to use but powerful segmentation and dynamic content capabilities.
    • Dynamic Form Creation - simple to use and very powerful.
    Tim Hemingway | TrustRadius Reviewer

    Zoho CRM

    • It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
    • Great reporting section, you can extract some really detailed reports of your leads and their status.
    • User access control and 2-factor authentication are really easy to define and set up.
    • Some really great integrations with Zoho products and Gsuite.
    Anonymous | TrustRadius Reviewer

    Cons

    SharpSpring from Constant Contact

    • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
    • Sometimes confusing between types of workflows to use. Opportunity versus visual.
    • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
    Kaila Troia | TrustRadius Reviewer

    Zoho CRM

    • You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
    • Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
    • There are some things that aren't allowed to be customized that definitely should be
    • Support means well, but they rarely can help
    Anonymous | TrustRadius Reviewer

    Pricing Details

    SharpSpring from Constant Contact

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    $399 per month

    SharpSpring from Constant Contact Editions & Modules

    Edition
    1,000 Contacts$3991
    2,500 Contacts$4991
    5,000 Contacts$6991
    10,000 Contacts$8991
    20,000 Contacts$1,2991
    1. per month
    Additional Pricing Details

    Zoho CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $14.00

    Starting Price

    $14 per month

    Zoho CRM Editions & Modules

    Edition
    Standard$14.001
    Professional$23.001
    Enterprise$40.001
    Ultimate$52.001
    Plus$57.001
    1. Per User/Per Month
    Additional Pricing Details

    Likelihood to Renew

    SharpSpring from Constant Contact

    SharpSpring from Constant Contact 7.5
    Based on 31 answers
    We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
    David Fox | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.9
    Based on 32 answers
    Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
    Jon Porreca | TrustRadius Reviewer

    Usability

    SharpSpring from Constant Contact

    SharpSpring from Constant Contact 8.1
    Based on 69 answers
    This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
    Christine Mullins | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.3
    Based on 178 answers
    In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.
    Anonymous | TrustRadius Reviewer

    Support Rating

    SharpSpring from Constant Contact

    SharpSpring from Constant Contact 8.7
    Based on 79 answers
    The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
    Darren Winter, MA | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.2
    Based on 76 answers
    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    SharpSpring from Constant Contact

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 7.0
    Based on 2 answers
    It was harder to learn when there were mostly real estate users in the room. We are sales solely.
    Sarah Lohsl | TrustRadius Reviewer

    Online Training

    SharpSpring from Constant Contact

    SharpSpring from Constant Contact 4.5
    Based on 2 answers
    No answer on this topic is available.

    Zoho CRM

    Zoho CRM 8.5
    Based on 6 answers
    Online training is tough, but Zoho and their partners do a good job of explaining things.
    John Hinson | TrustRadius Reviewer

    Implementation Rating

    SharpSpring from Constant Contact

    SharpSpring from Constant Contact 8.3
    Based on 14 answers
    Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
    Matthew Maginley | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.8
    Based on 12 answers
    Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
    Stephen Lalla | TrustRadius Reviewer

    Alternatives Considered

    SharpSpring from Constant Contact

    We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.
    Kèlene Poyurs | TrustRadius Reviewer

    Zoho CRM

    Back when we switched, Zoho CRM was nowhere near Salesforce. We were able to at least merge some of our documents through a bridge called Conga. We still can't do that within Zoho CRM, but again, Zoho CRM updates all the time so I'm probably not aware of the easiest most efficient way it can do it.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    SharpSpring from Constant Contact

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 9.4
    Based on 22 answers
    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Anonymous | TrustRadius Reviewer

    Professional Services

    SharpSpring from Constant Contact

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.5
    Based on 7 answers
    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    SharpSpring from Constant Contact

    • It's had a positive impact on ROI in that it's provided management with visibility into forecasting, making the budgeting process clearer.
    • When new representatives join the company it's easy to get [them] up and running in SharpSpring, minimizing time spent on training.
    • SharpSpring helps our team of reps clearly see the current list of opportunities, and create tasks to make sure we don't miss any follow-ups
    Jason Carlage | TrustRadius Reviewer

    Zoho CRM

    • Increased customer retention keeps our sales team on track and updated with their sales pipeline management features.
    • To better understand our clients and build strong relationships, Zoho provides an easy-to-use central database of customers.
    • Tracking admissions is possible, as is improved entry management and -communication. As a result, Zoho reduces the time and effort required to generate leads and close sales.
    Aononna Tazin | TrustRadius Reviewer

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