What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
4957 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
557 Ratings

Slack

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
4957 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Smartsheet

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
557 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Slack

Our software development teams and project managers find Slack helpful within the businesses. It is the most widely used networked communication platform. For teamwork, project management, and meetings, it's our go-to app. The Zoom/Outlook integration is fantastic. The Quick Huddle is my favorite feature. I use it to collaborate and share screens with my coworkers. We can also use it to share files, images, and URLs, among other options.
Mst Rahima Khatun | TrustRadius Reviewer

Smartsheet

For teams and users who are very familiar with Excel and its mode of operation, Smartsheet will feel like a walkover. If you have a number of users who use Excel or Google Sheets for their personal project management then you will find this tool to be very useful and somewhat familiar.
Teams that may be used to other project management suites or styles would find Smartsheet a bit challenging to adapt to, as formulas and formatting can be challenging to adapt to.
Abigail Selebe | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Slack
8.2
Smartsheet
8.2
Task Management
Slack
7.8
Smartsheet
8.7
Gantt Charts
Slack
7.9
Smartsheet
8.8
Scheduling
Slack
7.5
Smartsheet
8.5
Workflow Automation
Slack
7.9
Smartsheet
7.9
Mobile Access
Slack
9.3
Smartsheet
8.0
Search
Slack
8.4
Smartsheet
Visual planning tools
Slack
8.2
Smartsheet
Resource Management
Slack
Smartsheet
7.8
Team Collaboration
Slack
Smartsheet
8.6
Support for Agile Methodology
Slack
Smartsheet
7.7
Support for Waterfall Methodology
Slack
Smartsheet
8.1
Document Management
Slack
Smartsheet
7.7
Email integration
Slack
Smartsheet
8.2
Timesheet Tracking
Slack
Smartsheet
8.3
Change request and Case Management
Slack
Smartsheet
8.2
Budget and Expense Management
Slack
Smartsheet
8.0

Communication

Slack
8.7
Smartsheet
Chat
Slack
9.6
Smartsheet
Notifications
Slack
9.1
Smartsheet
Discussions
Slack
9.2
Smartsheet
Surveys
Slack
7.8
Smartsheet
Internal knowledgebase
Slack
7.7
Smartsheet
Integrates with GoToMeeting
Slack
8.2
Smartsheet
Integrates with Gmail and Google Hangouts
Slack
9.1
Smartsheet
Integrates with Outlook
Slack
8.5
Smartsheet

File Sharing & Management

Slack
8.4
Smartsheet
Versioning
Slack
8.3
Smartsheet
Video files
Slack
8.5
Smartsheet
Audio files
Slack
8.6
Smartsheet
Document collaboration
Slack
8.0
Smartsheet
Access control
Slack
8.1
Smartsheet
Advanced security features
Slack
8.2
Smartsheet
Integrates with Google Drive
Slack
9.0
Smartsheet
Device sync
Slack
8.9
Smartsheet

Professional Services Automation

Slack
Smartsheet
8.3
Quotes/estimates
Slack
Smartsheet
8.1
Invoicing
Slack
Smartsheet
8.4
Project & financial reporting
Slack
Smartsheet
8.1
Integration with accounting software
Slack
Smartsheet
8.7

Pros

Slack

  • Messaging - Much better than Teams in terms of UX for chats!
  • DM groups - Easy to create and add members
  • Integration with other apps. This helps so much so much for alerts, notifications!
  • Multi-device usage. A boon for Slacking on desk, on the road and more!
Victor Tay | TrustRadius Reviewer

Smartsheet

  • The easy to use dashboard has enabled us get comprehensive view of projects across the entire business.
  • It has streamlined internal communication with ease of sharing information across different teams.
  • Smartsheet automates our workflows, enhances collaboration and ensures there are no data silos.
  • I like that it saves time for us and ensures we spend less time switching between apps.
Gloria Musuli | TrustRadius Reviewer

Cons

Slack

  • The main problem we have had with using Slack is in relation to its word search system. This platform offers us a search system since on many occasions, some messages are lost during long conversations, however, this search system is not as effective since it only shows the most recent words of the search and does not show all of the results. It is important to note that a deeper and more exact search would help us find messages faster.
Jessica Alvarez | TrustRadius Reviewer

Smartsheet

  • Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
  • Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Slack

Slack 9.4
Based on 13 answers
Slack works incredibly well and allows our whole remote-first company to work together from all around the World. The flexibility, ease of use and scalability of the solution means that we can continue to grow and make use of the team with a minimum of effort. I can see no obvious reasons why we would migrate to a different tool other than perhaps cost, but whatever savings would disappear in migration/setup time and the initial productivity loss.
Anonymous | TrustRadius Reviewer

Smartsheet

Smartsheet 10.0
Based on 23 answers
It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
Courtney Barringer | TrustRadius Reviewer

Usability

Slack

Slack 8.7
Based on 26 answers
Everything just works. I think the navigation and usability is quite intuitive. I have never had to look up any information or google how to use a feature of Slack (both in the desktop form and on the mobile app). I've never heard any complaints from our other employees either. I have been asked to remind people how to set up reminders, ironically. Although that itself is really simple too (you type "/remind" and then the reminder details).
Joshua Weaver | TrustRadius Reviewer

Smartsheet

Smartsheet 8.6
Based on 12 answers
Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
Meghan M. Prentiss | TrustRadius Reviewer

Support Rating

Slack

Slack 8.1
Based on 128 answers
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
Anonymous | TrustRadius Reviewer

Smartsheet

Smartsheet 8.1
Based on 92 answers
I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
Jesse Bickel | TrustRadius Reviewer

Implementation Rating

Slack

Slack 10.0
Based on 4 answers
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
Anonymous | TrustRadius Reviewer

Smartsheet

Smartsheet 10.0
Based on 18 answers
It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
Stephanie Carpenter | TrustRadius Reviewer

Alternatives Considered

Slack

None of the competition coming from the Microsoft or Cisco provide the user experience of today's consumerized social media. Slack, on the other hand, is fully on par with the best and most known social media applications that consumers use. Consumerization of IT shows here as well, as people want to use the style of tools they are happy with in the free time as well.
Janne Mikola | TrustRadius Reviewer

Smartsheet

Jira and Redmine are much more robust and technologically advanced project management solutions. I enjoy using either when managing a very large project. However, I prefer to use Smartsheet for my smaller to medium sized projects. As for Google Drive - I would say that Google sheets and Smartsheet are almost identical in my opinion when it comes to functionality. Personally I prefer to manage smaller projects via Google Drive, but it is a personal preference!
Anonymous | TrustRadius Reviewer

Return on Investment

Slack

  • In our Marketing sector, Slack completely improved productivity, since we managed to generate excellent communication between all employees and this helped us to have better task planning and to organize all advertising campaigns. In addition, this productivity improvement helped us to be more organized in the configuration and administration of marketing, to know what kind of ideas we will carry out to expand advertising in our company.
  • We managed to get a better visualization of the advertising progress of each created campaign. Thanks to the excellent real-time integration that Slack provided us, we were able to visualize the progress we had in each campaign while we had a general or individual conversation.
Sasha Brito | TrustRadius Reviewer

Smartsheet

  • This has really opened up collaboration across teams. A lot less working in silos.
  • It hasn't fully replaced any one tool so it means having to go to another place. Hopefully, we can eliminate a tool or two in the next six months.
Anonymous | TrustRadius Reviewer

Pricing Details

Slack

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Slack Editions & Modules

Edition
Standard$8.001
Plus$15.001
  1. Per User Per Month
Additional Pricing Details

Smartsheet

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Smartsheet Editions & Modules

Edition
Individual$141
Business$252
EnterpriseContact Sales
PremierContact Sales
  1. per month
  2. Per User / Per Month
  3. none
Additional Pricing Details

Rating Summary

Add comparison