What users are saying about
3 Ratings
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Top Rated
510 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Talkdesk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
510 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

  • Talkdesk ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.3

StringeeX

83%
8.6

Talkdesk

86%
StringeeX ranks higher in 8/13 features

Agent dashboard

9.0
90%
2 Ratings
8.5
85%
372 Ratings

Validate callers

8.0
80%
2 Ratings
8.4
84%
329 Ratings

Outbound response

8.9
89%
2 Ratings
8.6
86%
343 Ratings

Call forwarding

9.0
90%
2 Ratings
8.7
87%
333 Ratings

Click-to-call (CTC)

9.0
90%
2 Ratings
8.7
87%
312 Ratings

Warm transfer

7.0
70%
2 Ratings
9.1
91%
352 Ratings

Predictive dialing

7.1
71%
2 Ratings
8.2
82%
171 Ratings

Interactive voice response

6.1
61%
2 Ratings
9.0
90%
241 Ratings

REST APIs

9.0
90%
2 Ratings
8.0
80%
199 Ratings

Call scripts

9.0
90%
2 Ratings
8.5
85%
168 Ratings

Call tracking

8.0
80%
2 Ratings
8.7
87%
343 Ratings

Multichannel integration

9.0
90%
2 Ratings
8.5
85%
254 Ratings

CRM software integration

8.9
89%
2 Ratings
8.5
85%
303 Ratings

Workforce Optimization (WFO)

7.3

StringeeX

73%
8.8

Talkdesk

88%
Talkdesk ranks higher in 9/9 features

Inbound call routing

8.0
80%
2 Ratings
8.9
89%
340 Ratings

Omnichannel inbound routing

8.0
80%
2 Ratings
8.6
86%
242 Ratings

Recording

7.1
71%
2 Ratings
9.4
94%
364 Ratings

Quality management

7.0
70%
2 Ratings
9.0
90%
330 Ratings

Call analytics

6.1
61%
2 Ratings
8.7
87%
341 Ratings

Historical reporting

6.1
61%
2 Ratings
8.8
88%
344 Ratings

Live reporting

7.0
70%
2 Ratings
9.0
90%
341 Ratings

Customer surveys

8.0
80%
2 Ratings
8.6
86%
190 Ratings

Customer interaction analytics

8.0
80%
2 Ratings
8.7
87%
213 Ratings

Attribute Ratings

  • Talkdesk is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.0

StringeeX

80%
2 Ratings
8.8

Talkdesk

88%
402 Ratings

Likelihood to Renew

StringeeX

N/A
0 Ratings
8.4

Talkdesk

84%
17 Ratings

Usability

StringeeX

N/A
0 Ratings
8.9

Talkdesk

89%
211 Ratings

Availability

StringeeX

N/A
0 Ratings
10.0

Talkdesk

100%
2 Ratings

Performance

StringeeX

N/A
0 Ratings
10.0

Talkdesk

100%
2 Ratings

Support Rating

7.3

StringeeX

73%
1 Rating
8.1

Talkdesk

81%
187 Ratings

In-Person Training

StringeeX

N/A
0 Ratings
10.0

Talkdesk

100%
1 Rating

Online Training

StringeeX

N/A
0 Ratings
10.0

Talkdesk

100%
1 Rating

Implementation Rating

StringeeX

N/A
0 Ratings
8.7

Talkdesk

87%
175 Ratings

Product Scalability

StringeeX

N/A
0 Ratings
10.0

Talkdesk

100%
2 Ratings

Likelihood to Recommend

StringeeX

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer

Talkdesk

Talkdesk might not be needed for smaller companies (1-10 employees) where everyone has their own number and doesn't need to transfer calls. However, Talkdesk helps larger companies become incredibly efficient with their call routing. For our call center, Talkdesk is especially helpful because it puts callers in a queue with an option for a callback. On the internal side, we can see how many guests are in line in the queue, which helps us with understanding how many employees we need on the phone. This also helps us understand how busy we are at a certain time and tracks what's working and what's not. This also helps us track our data of how many inbound calls we have. As an Account Manager in sales with different territories, Talkdesk is especially helpful in using "ring groups." If I'm not available for a call in my territory, it will send the call to someone who is related to me to try and get an agent on the phone who has a similar knowledge set.
Anonymous | TrustRadius Reviewer

Pros

StringeeX

  • It records and monitors calls impeccably.
  • The support team is very reliable and efficient.
  • The interface is very user friendly.
Anonymous | TrustRadius Reviewer

Talkdesk

  • Studio Academy - We / our team can self learn on how to address our own problems
  • Studio Building - Very easy to draft up a phone tree and have it operational in hours!
  • Onboarding - It's so easy to swap seats for Callbar and then run new members through the Academy to understand how to use the system
Tyler Neuwirth | TrustRadius Reviewer

Cons

StringeeX

  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer

Talkdesk

  • Better status page. The status page is not updated in real-time and it's really a disappointment when agents are flagging that Talkdesk is having an outage and when you check their status page, it's not updated. We create a ticket to flag this on Talkdesk and they are saying that they are aware of the issues.
Anonymous | TrustRadius Reviewer

Pricing Details

StringeeX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

StringeeX Editions & Modules

Additional Pricing Details

Talkdesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Talkdesk Editions & Modules

Edition
Professional$651
Professional +Contact sales team
EnterpriseContact sales team
  1. per seat/per month
  2. none
Additional Pricing Details

Likelihood to Renew

StringeeX

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.4
Based on 17 answers
It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.
Anonymous | TrustRadius Reviewer

Usability

StringeeX

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.9
Based on 211 answers
Talkdesk is seamless. Very easy to use and self-explanatory. Once shown how to navigate the web app and caliber, there is no need for a review of the information. I was a part of the initial purchase decision for Talkdesk and its usability was one of the main reasons for our purchase.
Desiree Moore | TrustRadius Reviewer

Reliability and Availability

StringeeX

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 10.0
Based on 2 answers
Nothing so far , no issues which is very good, first time in this business i have seen something like this.
Anonymous | TrustRadius Reviewer

Performance

StringeeX

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 10.0
Based on 2 answers
We have never had a Talkdesk performance issue.As long as you follow the system requirements, which are MINIMAL, neither will you.
Ken Cohen | TrustRadius Reviewer

Support Rating

StringeeX

StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer

Talkdesk

Talkdesk 8.1
Based on 187 answers
If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
Mark de Gruiter | TrustRadius Reviewer

In-Person Training

StringeeX

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 10.0
Based on 1 answer
I was shown how to use Talkdesk and was happy with it. I learned all I needed.
Anonymous | TrustRadius Reviewer

Online Training

StringeeX

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 10.0
Based on 1 answer
Easy to use, digestable bits of information
Ken Cohen | TrustRadius Reviewer

Implementation Rating

StringeeX

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.7
Based on 175 answers
The implementation was rather seamless. Our architect was competent and was able to guide us through the necessary critical questions to ensure our implementation aligned with the business needs. The turnaround time was rather fast. While our initial ask and setup were not complex, we were using the platform in under 3 weeks from the time we engaged the implementation services. As we have expanded our feature usage, we have had very similar experiences.
Anonymous | TrustRadius Reviewer

Alternatives Considered

StringeeX

The support team is more responsive and addresses issues in a timely manner.
Anonymous | TrustRadius Reviewer

Talkdesk

I didn't select Talkdesk, the company did, I had no choice but to embrace it, I think Five9 is somewhat better because it is 100% web-based and it is really simple to manipulate agent groups, and data exports. TD can improve on that, Team Leader licenses are very limited.
Anonymous | TrustRadius Reviewer

Scalability

StringeeX

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 10.0
Based on 2 answers
Works very well where I work , serves the purpose of the business.
Anonymous | TrustRadius Reviewer

Return on Investment

StringeeX

  • The analytics have helped me better address areas of need with my staff.
Anonymous | TrustRadius Reviewer

Talkdesk

  • Decreased average response time on emails - due to proper forecasting by our team but of course by usage of data received from this tool.
  • Increase in quality audit scores through weekly reviews by this tool.
  • Employee morale and company survey as agents are not stressing with the easy use of this tool.
  • Reduced average handle time to ensure first response is addressed or first rings are addressed immediately.
Carlos A | TrustRadius Reviewer

Screenshots

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