What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
343 Ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Talkdesk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
343 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

StringeeX

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer

Talkdesk

I have and will continue to recommend Talkdesk to anyone looking for simple phone services via the internet. This system integrates with our other systems making reporting and logging of calls a breeze. Customer service is always on point when we need assistance. You can not go wrong with TD and we highly recommend.
Chase Slovak | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

StringeeX
8.7
Talkdesk
8.7
Agent dashboard
StringeeX
9.1
Talkdesk
8.2
Validate callers
StringeeX
9.1
Talkdesk
8.7
Outbound response
StringeeX
7.3
Talkdesk
8.6
Call forwarding
StringeeX
9.1
Talkdesk
8.5
Click-to-call (CTC)
StringeeX
9.1
Talkdesk
9.0
Warm transfer
StringeeX
7.3
Talkdesk
9.3
Predictive dialing
StringeeX
9.1
Talkdesk
8.0
Interactive voice response
StringeeX
9.1
Talkdesk
8.8
REST APIs
StringeeX
9.1
Talkdesk
8.7
Call scripts
StringeeX
9.1
Talkdesk
9.1
Call tracking
StringeeX
9.1
Talkdesk
8.9
Multichannel integration
StringeeX
9.1
Talkdesk
8.3
CRM software integration
StringeeX
7.3
Talkdesk
8.7

Workforce Optimization (WFO)

StringeeX
8.1
Talkdesk
8.6
Inbound call routing
StringeeX
8.2
Talkdesk
8.8
Omnichannel inbound routing
StringeeX
8.2
Talkdesk
8.3
Recording
StringeeX
9.1
Talkdesk
9.3
Quality management
StringeeX
8.2
Talkdesk
8.4
Call analytics
StringeeX
8.2
Talkdesk
8.4
Historical reporting
StringeeX
8.2
Talkdesk
8.3
Live reporting
StringeeX
8.2
Talkdesk
8.3
Customer surveys
StringeeX
7.3
Talkdesk
8.7
Customer interaction analytics
StringeeX
7.3
Talkdesk
8.9

Pros

StringeeX

  • Multiple devices supported.
  • Friendly user interface.
  • Easily to synchronize data to CRM and ERP.
Timmy Đỗ | TrustRadius Reviewer

Talkdesk

  • The interface is great. It's familiar, very similar to that on your smartphone.
  • The updates to the Live Dashboard are incredible. It is obvious that they spent time in making meaningful improvements.
  • Talkdesk support is top-notch. They are always kind and extremely responsive.
  • As an admin, the controls are nice and constantly updated.
Anonymous | TrustRadius Reviewer

Cons

StringeeX

  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer

Talkdesk

  • Occasional glitches upon login/when making outbound calls.
  • When logging into Talkdesk, it automatically sets your status to 'available' meaning that if any calls are queued, they will come directly to you the second you login. When logging in, it would be good to login as offline and have the ability to change your status to available when ready.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

StringeeX

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.5
Based on 6 answers
It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.
Anonymous | TrustRadius Reviewer

Usability

StringeeX

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 9.0
Based on 75 answers
I am not loving the new dashboard layout [with Talkdesk] at this current moment. I find it more difficult to see who is on inbound calls and with who. The previous dashboard would give me this information which is nice to have as a manager.
Jay Wilkerson | TrustRadius Reviewer

Support Rating

StringeeX

StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer

Talkdesk

Talkdesk 8.7
Based on 186 answers
If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
Mark de Gruiter | TrustRadius Reviewer

Implementation Rating

StringeeX

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.9
Based on 38 answers
The speed of deployment is great. I don't think that we need anything more than what we have currently. Talkdesk has helped us a lot in the customer satisfaction point of view and gave us the opportunity to verify all the situations in a timely manner. For me, Talkdesk has worked wonders
Shehzad Sidhu | TrustRadius Reviewer

Alternatives Considered

StringeeX

StringeeX has more functions that I want.
Timmy Đỗ | TrustRadius Reviewer

Talkdesk

I use all of these daily and Talkdesk is our go-to for calls and customer follow-up. We have had a good experience that continues to get better so there's no need to fix what isn't broken. At the end of the day, our customers want to get ahold of us in many different ways depending on their preferred methods of communication. We need to keep all of our channels open and Talkdesk is our best solution for speaking directly to our customers.
Anthony Sieker | TrustRadius Reviewer

Return on Investment

StringeeX

  • Expensive monthly fee.
Timmy Đỗ | TrustRadius Reviewer

Talkdesk

  • The average handle times have been reduced by about 5 minutes.
  • We have been able to increase productivity via our international ability to use the system and thus, multiple time zones.
  • We are able to use the recordings for many things, but a new way is in our employee training.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

StringeeX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

StringeeX Editions & Modules

Additional Pricing Details

Talkdesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Talkdesk Editions & Modules

Edition
Professional$651
Professional +Contact sales team
EnterpriseContact sales team
  1. per seat/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

StringeeX
8.2
Talkdesk
8.5

Likelihood to Renew

StringeeX
Talkdesk
8.5

Usability

StringeeX
Talkdesk
9.0

Support Rating

StringeeX
7.3
Talkdesk
8.7

Implementation Rating

StringeeX
Talkdesk
8.9

Add comparison