What users are saying about
20 Ratings
52 Ratings
20 Ratings
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Score 8.2 out of 100
52 Ratings
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Score 6.3 out of 100

Likelihood to Recommend

Social Mention

Social Mention is a great tool for monitoring social media. This Tool can also be used to search specifically taking the keywords in the blogs, comments, news etc. It offers a third party API for users. It can be used to send email to clients of their brand performance data. This tool can indicate if your mentions are angry, happy or neutral but the data can't be reliable.
Anonymous | TrustRadius Reviewer

Social Studio

If you're tasked with publishing content to social on behalf of your organization then this tool is certainly worth considering. You have quick and easy capability to schedule across multiple platforms with drag-and-drop simplicity. It ties into Salesforce's real strength of its CRM platform so you can quickly tie social activity and leads to those already in your database. And it does a good job at monitoring and analyzing brand and competitor content across multiple media types.Having said that, if you're into deep-dive and full functionality SaaS tools then this might not be for you as it covers three areas adequately, but not in enough detail or strength to make it a star performer
Jeremy Cowles | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Social Mention
Social Studio
8.0
Boolean keyword searches
Social Mention
Social Studio
7.9
Filtering out noise/spam
Social Mention
Social Studio
7.9
Sentiment analysis
Social Mention
Social Studio
8.1
Broad channel coverage
Social Mention
Social Studio
8.1

Publishing

Social Mention
Social Studio
9.4
Content planning and scheduling
Social Mention
Social Studio
10.0
Audience targeting
Social Mention
Social Studio
9.9
Content optimization
Social Mention
Social Studio
8.0
Workflow management
Social Mention
Social Studio
9.9

Engagement

Social Mention
Social Studio
8.6
Automated routing and prioritization
Social Mention
Social Studio
10.0
Customer interaction histories
Social Mention
Social Studio
8.1
Bulk actions
Social Mention
Social Studio
7.7

Marketing

Social Mention
Social Studio
5.5
Lead generation
Social Mention
Social Studio
5.0
Content marketing
Social Mention
Social Studio
5.0
Paid media management
Social Mention
Social Studio
5.1
Campaigns and promotions
Social Mention
Social Studio
6.9

Channel coverage/integration

Social Mention
Social Studio
7.3
Twitter
Social Mention
Social Studio
8.1
Facebook
Social Mention
Social Studio
8.1
LinkedIn
Social Mention
Social Studio
8.1
Google+
Social Mention
Social Studio
6.8
Instagram
Social Mention
Social Studio
5.2
Pinterest
Social Mention
Social Studio
6.5
YouTube
Social Mention
Social Studio
8.0

Reporting/analytics

Social Mention
Social Studio
9.0
Campaign success analytics
Social Mention
Social Studio
9.9
Real-time tracking
Social Mention
Social Studio
9.8
Competitor analysis
Social Mention
Social Studio
7.2

Account management

Social Mention
Social Studio
9.0
Role-based user permissions & privileges
Social Mention
Social Studio
8.1
Mobile access
Social Mention
Social Studio
10.0

Pros

Social Mention

  • Can predict future response from today's number.
  • Let's you judge which types of campaigns to run.
  • Has a very well managed dashboard of results.
Anonymous | TrustRadius Reviewer

Social Studio

  • Social Listening - boolean search queries that can be narrowed down by source and language, as well as location, to ensure it's relevant to the brand.
  • Owned Channel Monitoring - pulling owned content/comments into streams for moderation, engagement and review.
  • Publishing - scheduling, drafting, tracking brand owned social posts.
Anonymous | TrustRadius Reviewer

Cons

Social Mention

  • Under the "Free" dashboard you are limited to only receiving weekly results.
  • Can't negate those tags which contain my tags.
  • Lots of tweets missing, no noise filtering. Sometimes we get very old contents which are not needed.
Anonymous | TrustRadius Reviewer

Social Studio

  • Some channels not supported yet (Instagram for example) and content from Facebook events is not captured
  • Customisable, and exportable reports still not available in the analyze component of Social Studio - some reporting still needs to be done in Radian6
  • Can't tag people in responses, or tag people/pages in posts for Facebook yet (this means we still schedule some content direct to FB if this is needed)
Nicole Swanson | TrustRadius Reviewer

Likelihood to Renew

Social Mention

Social Mention 8.0
Based on 5 answers
I love that Social Mention is so easy to use. It does not take a long time to learn how to navigate the site when you need information quickly. I don't use it as much in my new job, but I recommend it for basic monitoring and when you need social media information right away
Marissa Ferri | TrustRadius Reviewer

Social Studio

Social Studio 8.5
Based on 3 answers
I spent a lot of time researching the right platform for me and our organisation (thanks to the other reviews on TrustRadius also). Having used other platforms when I found frustrations getting my everyday work done, I knew exactly what I wanted and this is why I chose Social Studio. While there have been a few hiccups, the quarterly update releases and the outstanding tech support have kept me more than happy.
Nicole Swanson | TrustRadius Reviewer

Usability

Social Mention

No score
No answers yet
No answers on this topic

Social Studio

Social Studio 8.0
Based on 2 answers
It looks good, is easy to use and totally customisable to individual users. It does everything I need in one place. I spend many hours of everyday in this platform and I still like it!
Nicole Swanson | TrustRadius Reviewer

Support Rating

Social Mention

No score
No answers yet
No answers on this topic

Social Studio

Social Studio 2.0
Based on 2 answers
I am able to contact support directly via email rather than through an account manager. I get a support auto response immediately with a case number. I usually get an initial response from a support person via email within a 24 hour period and then if it's not resolved quickly I get further phone of email support until the matter resolved. I always get an email asking if I am happy with the resolution before the case is closed
Nicole Swanson | TrustRadius Reviewer

Implementation Rating

Social Mention

Social Mention 7.0
Based on 1 answer
It doesn't work as well since we changed our name. We used to have a very unique twitter handle etc. so it was easier for social mention to find us. For folks who have unique names it's excellent if you don't it may not be that helpful.
Kathy Hughes Langfield, MBA | TrustRadius Reviewer

Social Studio

No score
No answers yet
No answers on this topic

Alternatives Considered

Social Mention

Social Mention streamed everything together, calculated my sentiment for me, allows me to filter what results I am personally looking for, extract my RSS feed and navigate to one of the channels of buzz.
Lauren Fortuna | TrustRadius Reviewer

Social Studio

We chose to use Social Studio when it was still called Radian6, before the acquisition by Salesforce. The product was really realiable and full of features that, at that time, were suitable for our purposes. At the time there were practically no competitors for size and functionality.
Andrea Casano | TrustRadius Reviewer

Return on Investment

Social Mention

  • The paid-version actually had a negative ROI for us as it would sometimes feed us topically inappropriate articles and didn't allow us to filter by source so as to eliminate inappropriate blogs and inappropriate news sources (like highly politically partisan ones).
Anonymous | TrustRadius Reviewer

Social Studio

  • We were able to benchmark high-level metrics (i.e. Share of Voice) against our competitors YoY.
  • While it was difficult and time-consuming, I was able to create reports using the data pulled in from Social Studio.
  • There were other tools for comparable prices that had more advanced analytics that would have saved time/money had we been using them (Crimson Hexagon).
Jimmy Mack | TrustRadius Reviewer

Pricing Details

Social Mention

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Social Studio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Social Mention
8.0
Social Studio
8.1

Likelihood to Renew

Social Mention
8.0
Social Studio
8.5

Usability

Social Mention
Social Studio
8.0

Support Rating

Social Mention
Social Studio
2.0

Implementation Rating

Social Mention
7.0
Social Studio

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