Chose Khoros Care
We have tried other tools, Khoros Social Media Management seems to be the most robust and fits our needs best. Although there is still work to be done to make it better.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A | |
Tracx | Enterprise companies (1,001+ employees) | Tracx is a social media analytics platform that is designed to help enterprises to build their brand, attract new customers, service existing ones and connect with other key audiences in the social-enabled world. According to the vendor, the solution analyzes and refines mass amounts of geographic, demographic and psychographic data from across the social web to deliver deep insights into customers, competitors and influencers. It then makes those insights actionable through its contextually… | N/A |
Khoros Care | Tracx | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Pricing is variable based on the needs of the customer. | — | ||||||||||||||
More Pricing Information |
Khoros Care | Tracx | |
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Considered Both Products | Khoros Care | Tracx No answer on this topic |
Top Pros |
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Top Cons |
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Khoros Care | Tracx | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Publer Score 9.7 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Social Suite by Reputation.com Score 9.3 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | 1-Social Score 8.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros Care | Tracx | |
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Likelihood to Recommend | 7.7 (110 ratings) | 9.0 (9 ratings) |
Likelihood to Renew | 7.6 (77 ratings) | 8.3 (4 ratings) |
Usability | 6.5 (8 ratings) | - (0 ratings) |
Availability | 9.0 (2 ratings) | - (0 ratings) |
Performance | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 8.2 (10 ratings) | - (0 ratings) |
In-Person Training | 9.0 (2 ratings) | - (0 ratings) |
Online Training | 7.3 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.3 (69 ratings) | - (0 ratings) |
Ease of integration | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (75 ratings) | - (0 ratings) |
Khoros Care | Tracx | |
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Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium) | Tracx |
Pros | Khoros (Formerly Spredfast + Lithium) | Tracx |
Cons | Khoros (Formerly Spredfast + Lithium) | Tracx |
Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) | Tracx |
Usability | Khoros (Formerly Spredfast + Lithium) | Tracx No answers on this topic |
Reliability and Availability | Khoros (Formerly Spredfast + Lithium) | Tracx No answers on this topic |
Performance | Khoros (Formerly Spredfast + Lithium) | Tracx No answers on this topic |
Support Rating | Khoros (Formerly Spredfast + Lithium) | Tracx No answers on this topic |
In-Person Training | Khoros (Formerly Spredfast + Lithium) | Tracx No answers on this topic |
Implementation Rating | Khoros (Formerly Spredfast + Lithium) | Tracx No answers on this topic |
Alternatives Considered | Khoros (Formerly Spredfast + Lithium) | Tracx |
Scalability | Khoros (Formerly Spredfast + Lithium) | Tracx No answers on this topic |
Return on Investment | Khoros (Formerly Spredfast + Lithium) | Tracx |
ScreenShots | Khoros Care Screenshots | Tracx Screenshots |