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Appian is being used by a department in my company, it usually helps us solve business problems provided by various customers. And …
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What is Appian?
Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.
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Popular Features
- Platform Scalability (73)9.494%
- Reusability (75)9.494%
- Drag-and-drop Interfaces (72)8.989%
- Visual Modeling (73)8.888%
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$9
On Premise
per month per user
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- No setup fee
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What is Appian?
Appian provides a software development platform that combines Full-Stack Automation and enterprise low-code to rapidly deliver business applications. Appian can be used to improve customer experience, achieve operational excellence, and simplify global risk and compliance.
Appian is a platform for building enterprise software applications. Appian boasts running some of the most important processes at companies like Enterprise Rent-A-Car, Aviva, Dallas/Fort Worth International Airport, and the US Department of the Treasury.
Some Appian use cases include - Intelligent Business Process Management Systems (iBPMS), Dynamic Case Management (DCM), Digital Process Automation (DPA), Robotics Process Automation (RPA), and Low-code Development.
Appian Features
Low-Code Development Features
- Supported: Visual Modeling
- Supported: Drag-and-drop Interfaces
- Supported: Platform Security
- Supported: Platform User Management
- Supported: Reusability
- Supported: Platform Scalability
Appian Screenshots
Appian Videos
The world’s leading enterprises trust Appian to unify humans, bots, and AI across their organization with speed and simplicity.
Ryder is the leader in commercial truck rentals and leasing, dedicated to continuous process improvement to solve customer problems, increase cost effectiveness, and ensure driver safety. Appian supports Ryder with the technology they need to deliver. Beginning with solutions ...
Show More FirstBank deployed Appian for intelligent case management to rapidly identify and resolve potential money laundering schemes. FirstBank ensures safety, achieves 100% compliance, and saves more than 1,000 work hours each year with the AML solution.
Alabama Power wanted to modernize their in-house energy improvement financing program. With Appian, they created the Smart Financing application, which automates and streamlines the entire financing process. Alabama Power has increased ally financing in some cases by 1200%.
In this video, Target IT and business leaders talk about their remarkable achievement and how they worked with Appian to transform customer journeys, streamline operations, and galvanize Target’s efforts to overcome the disruption that is so pervasive in the financial services industry.
Chris Lee of Merck and Evjatar Cohen of Appian delve into Merck's digital transformation with Appian. They discuss Merck's journey from siloed data and disjointed systems, to Appian's end-to-end solution providing workers with a simplified interface, unified data, and the comp...
Show More At Appian, we believe companies need a simpler, faster way to create powerful software. That’s why we pioneered the low-code market. Learn more about low-code in Appian CEO Matt Calkins' own words.
Hear from some of the world’s leading enterprises trust Appian to unify humans, bots, and AI across their organization with speed and simplicity.
Appian Competitors
- OutSystems
- Pega Platform
- Salesforce
Appian Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Appian Downloadables
- Enterprise Checklist: Pave The Path To Digital Prowess With Low-Code Platforms
- The BPM Guide: Accelerating Digital Transformation
- The Case Management Guide
- Appian Product Overview
- Appian Premier Support
- Deliver Customer Experience Excellence
- Appian for Employee Experience
- Appian Intelligent Contact Center™ Platform
- The Total Economic Impact™ Of Appian
- The 2021 Ultimate Low-Code Automation Buyer's Guide
Frequently Asked Questions
Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.
OutSystems and Pega Platform are common alternatives for Appian.
Reviewers rate Reusability and Platform Scalability highest, with a score of 9.4.
The most common users of Appian are from Enterprises (1,001+ employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Appian has proven to be a versatile and valuable tool for a wide range of use cases across various industries. Users and customers have reported success in automating business processes, improving productivity, and streamlining operations. Organizations have utilized Appian to replace manual paper-based systems, enabling online applications, document uploads, and simultaneous stakeholder reviews. This has greatly enhanced collaboration and cross-referencing of applications between different organizations.
In the healthcare sector, Appian has been instrumental in automating patient registration, diagnosis, and treatment workflows, eliminating paper-based processes and connecting patients with doctors and departments in a faster and more streamlined way. The platform has also been widely used for low code development and migrating older applications to the Appian code base. Additionally, Appian's capabilities in digital transformation and data analysis have allowed departments to study their own data and generate insightful reports.
Users have found Appian to be particularly beneficial for managing processes in areas such as trade reporting, client mailing process automation, onboarding new hires, workforce planning, case management, consumer marketing lists generation, CRM management, retail store remodeling, and even setting up cafes. They appreciate its ability to simplify complex tasks, automate mundane processes, and integrate with various systems. Furthermore, reviewers have commended Appian for its performance and scalability in handling large volumes of data and processes.
Overall, Appian's flexibility, customization options, user-friendly interface, collaboration features, advanced analytics capabilities, seamless integration with other systems, and overall capability for rapid development and deployment have made it a reliable choice for organizations looking to streamline operations and improve efficiency.
Intuitive User Interface: Users have consistently praised Appian for its visually uncluttered and intuitive user interface, with many stating that it allows for quick adoption by both internal and external users. The simplicity and user-friendly nature of the interface make it easy for business users with minimal training to navigate and perform tasks efficiently.
Low-Code Development Platform: Many reviewers appreciate the ease of use provided by Appian's low-code development platform. They find it beneficial that they can develop user interfaces without extensive coding knowledge, allowing for rapid application development and reduced reliance on traditional programming languages. This feature has made the development process more accessible and efficient.
Flexible Access Control: A significant number of users praise Appian for its flexibility in providing different levels of access to users based on their roles. This capability contributes to better data security and control within organizations, enhancing overall data management. Additionally, the ability to tailor processes for specific business needs and configure processes for new business users is seen as a major advantage, contributing to the software's adaptability.
Inflexible and Expensive License Model: Some users have found the license model of Appian to be inflexible and expensive, making it challenging for them to include end customer processes due to limitations in named user licenses or big bang packages.
Limited Exporting and Data Analysis Capabilities: Reviewers have mentioned limitations on exporting data to Excel, causing inconvenience for users who need to analyze large amounts of data. They have also encountered issues with the date-time stamp of exported data, leading to problems in data analysis.
Steep Learning Curve and Technical Limitations: Users have highlighted a learning curve associated with the different paradigms in Appian and experienced technical limitations when using certain browsers, particularly with date controls. Workarounds were needed to overcome these limitations.
The most common recommendations from users are:
-
Try Appian for quick application development with less resources. Users have found Appian to be a reliable platform for rapidly building applications without requiring excessive time or resources.
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Create evaluation criteria and apply a defined score to each platform for an informed decision. Users suggest defining specific criteria to evaluate different platforms and assigning scores to objectively compare them. This approach helps in making an informed decision when selecting the most suitable platform.
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Develop a small Proof of Concept (POC) to determine the requirements before deploying Appian. Users recommend starting with a small POC to understand the specific requirements and capabilities of Appian within the organization. This allows for a better understanding of how Appian can meet the organization's needs and ensures a successful deployment.
By following these recommendations, organizations can leverage the benefits of Appian and efficiently develop applications while making informed decisions about their technology choices.
Attribute Ratings
Reviews
(76-100 of 139)Companies can't remove reviews or game the system. Here's why
March 07, 2019
Good BPM Platform
Our company bought Appian 6 years ago as the new BPM system to replace an old one from IBM. After that migrating existing and implementing new workflows have been going all the time. And it is now used by most of the business departments and has become one of the core platforms in IT.
- Workflow runs in memory and faster than others based on rational database
- New features and versions released in a fast way
- Support and community runs well
- Be able to refactor object names
- Upgrades could be easier
- Easy for HA on premises
March 06, 2019
Appian, almost there, but not quite...
We are using Appian at Sunsuper to upgrade and solve a lot of business processes. We are currently moving away from older technologies and manual processes. It allows our company to automate a lot of super related operations that always required manual input and turning an operation that took days to just minutes.
- Allows the use of BPMN to describe and implement a business process. Its not pure BPMN 2.0, but does the job nicely in most cases.
- Forms can be build relatively easily and with 19.1 and will allow for a lot of flexibility in the layout too.
- The ability to build Java plugins where needed is a huge benefit as there are very few solutions that can't be implemented using Appian.
- Can port to multiple platforms relatively easily.
- Database access is abstracted away, so trivial to move from one DB engine to another.
- The new objects to allow connections to web services is very nicely done and handles OAuth very well.
- No source control. In 19.1 they have included very minimal source control, but basically if you want to use GIT etc. you might be out of luck.
- Very minimal debugging.
- Appian boasts it is "low code", but it is anything but, especially if you want to do anything non trivial. To Appian's defence on this one, I've not seen any framework that is truely "low code". I've also noticed Appian's marketing has moved away from this.
- Very hard to install and upgrade. This should be easy, but very hard to get right, very easy to mess up.
- Doesn't scale easily, this again is a lot of hard work to get right and hard to maintain.
March 05, 2019
Appian solves our BPM requirements
Appian is being used as our primary BPM product.
- Rapid application development
- Low code development
- Quick applications to manage workflow
- Fast screen mockups
- Change control and version control is lagging
- Integration testing is difficult
- Plugins are more difficult to develop than they should be
March 05, 2019
Repeatable Business Automation Using Appian
We are using Appian across the whole organization. We have applications that reach many of our departments and some applications that are available to all of our users. Since we have started using Appian we have been able to address many of our process issues. It has allowed us to automate business processes to make them repeatable and easier for our users.
- Repeatable process. Once implemented in Appian, you have an automated process that will always work in the same way. No more dependencies on people remembering what needs to be done or how to do it.
- Great integration with other applications. Appian allows you to integrate with many other applications to provide a seamless process flow.
- Reporting capability. Appian has the ability to report on information from any connected system to provide real-time data. Very nice graphical and textual reports can be created.
- Sites. The ability to create a place for a user to be able to perform their required job without having to see all of the other applications, reports and records. This allows a very focused approach for a user to interact with the system.
- With every release Appian adds more functionality
- Appian is continually improving the product but having to learn new features every 3 months (upgrade schedule) can be a challenge.
- Graphical user interface could use some additional improvements but it has come a long way already.
- Sites could use some additional modifications. Currently, the News Feed is not available on a site.
May 10, 2018
New user feedback/review
It is across the whole organisation
- Low code, can upskill our current automation developers easily
- Integrates well with other automation we use
- Training modules (exercises in particular) could be clearer, and videos should have a "this is what we want to achieve" before the content, just to give it some context
- Possibly make variables easier to see in real time on the screen while in designer mode
Score 8 out of 10
Vetted Review
Verified User
Appian was selected initially to solve a very specific business problem; how to integrate our work intake. Once we introduced Appian and its tools to the organization we have since discovered a myriad of other processes that should be enhanced by their movement onto the Appian platform.
Appian is currently being used across our Digital operations. There has been interest however from our Enterprise IT division to access Appian in how it may be able to resolve specific business issues on the Enterprise side.
Currently we are focusing the use of Appian in three primary areas: Work Intake, Time Tracking and Resource Management and Reporting. However, we have a broad strategic backlog of work that we have planned over the next 3 years. We look at Appian as being the backbone that connects disparate systems together to facilitate process improvement and overall visibility into the organization. Since this initial entry we have moved Appian to Enterprise and as such we have expanded our audience significantly.
Appian is currently being used across our Digital operations. There has been interest however from our Enterprise IT division to access Appian in how it may be able to resolve specific business issues on the Enterprise side.
Currently we are focusing the use of Appian in three primary areas: Work Intake, Time Tracking and Resource Management and Reporting. However, we have a broad strategic backlog of work that we have planned over the next 3 years. We look at Appian as being the backbone that connects disparate systems together to facilitate process improvement and overall visibility into the organization. Since this initial entry we have moved Appian to Enterprise and as such we have expanded our audience significantly.
- Process Modeling - The Appian designer interface is extremely intuitive and easy to use. It allows a designer, once familiar with the basic setup to quickly create process models
- Flexibility - We often tell our end users that Appian is a blank slate from which they can request and design practically whatever process and or business solution they can envision. Where as users are often relegated to and limited by what an off the shelf application provides Appian provides tremendous flexibility.
- Mobile - Appian has successfully accomplished the build once deploy to all platforms for BPM. Their mobile versions of the application are excellent.
- Cloud Services - Appian offers a cloud service that is simple to set up and insures that you are always up to date with the latest of versions.
- Integration - Appian's API capabililties to push/pull data allows it to become what we call the "spine" of our organization. Connecting to and interacting with other enterprise platforms to provide its users with a one stop complete picture.
- Process Modeling - Appian is currently moving away from their desktop portal model and into web-based access. This requires some significant reworking of their underlying structures. That being said, their new technology and modeling options are extremely exciting and should provide significant enhancements and flexibility over the plain portal environment option.
- Form Design - I would like to see greater flexibility in form design and form preview.
- Training - Appian offers a plethora of training but the ability to tailor training to meet specific needs of an audience would be a welcomed addition.
- Reports - There needs to be greater flexibility in configuring and printing of reports.
April 26, 2018
Appian review
Appian is being used throughout the entire organization but the focus is with our provider information. We have numerous applications but the main app is for maintaining provider data from cradle to grave.
- Quick development
- Integrating with other systems
- Reporting
- More customization on look and feel
February 09, 2018
Appian Review by a Long-Time Designer
My organization is using Appian across our entire population to enhance daily processes and to create new processes that facilitate the sharing of common information.
- Appian allows us to rapidly configure a process for a new business user sharing information previously developed.
- Appian allows us to build new processes rapidly, following requests from business owners.
- Appian allows us to custom tailor processes for business customers who have seen functionality in other Appian processes.
- I miss the ability to designate items, particularly rules, as Favorites, and return to them quickly.
December 11, 2017
Appian Review after 2 years using it.
We started using Appian about 2 years ago, and now we are introducing Appian initiatives and solutions across all business units, manly finding a new modern and automated solutions to day-to-day processes that are manual or using old tools. Another target is to achieve connectivity and integration between different applications within the Appian platform and out of the Appian platform.
- Quick and rapid designing and implementation of process and application (including workflows and UI).
- Easy integration between applications within Appian and out of Appian platform.
- Unified look and feel of implemented sites and navigation between applications.
- Expression Rule Editor has a lot of room for improvement, as it is not as easy as other IDE internment
- Adding features to debug and trace code in editors and process models.
- Adding features to accept anonymous objects in process model instead of just strong typed objects.
- A better way to handle multiple calls for smart activities in a process model.
- More easy ways to navigate objects in the Designer tool
December 07, 2017
My Sights
Appian is used within Fidelity to automate the processes workflow to Launch any New Fund or Share class within the market. There are a couple of other use cases where we are using Appian as a tool of choice like Trade Reporting, Client Mailing process automation & others. The main business problem that we are addressing with Appian is, all the manual processes, phone & mail communication & SLA bound dependency has removed now. We are also now able to meet all the Regulatory SLA pressure after implementing Appian.
- I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
- You can understand business use case and convert it to a logical process automation.
- Process Modeller has improved a lot and providing smart services use adds more value.
- Service integration helps us to seamlessly integrate with third-party systems
- There is an improvement required for Reporting part.
- UX can also improve such as in consideration of some CMS system. Sometimes business usually compares the UX with some CMS systems like SharePoint.
- Tableau or any other visualization tool integration is Key to provide Single customer View.
December 06, 2017
Appian - the perfect BPM tool that has Agile in mind!
Appian is used throughout the organisation, from direct reporting to handling complaints. Appian allows us to provide rapid prototyping to show the business solutions to problems very quickly. It allows full automation of mundane processes that would otherwise involve several systems and spreadsheets. It's perfect for business processing.
- Its low code platform allows for rapid development, which fits well with the Agile framework.
- The user experience is enhanced with standard interfaces that are familiar throughout the Appian package.
- Appian has covered all the bases with all the plugins you could possibly need. From web APIs to SQL integration.
- Appian lacks in on-premise support for high availability requirements.
- Appian training is linear and does not cater for real life problems.
- On-premise organisations suffer from the multiple releases/updates throughout the year. It seems every release has major updates.
December 05, 2017
Appian - A Flexible and Friendly BPM Tool
Appian is being used across our entire organisation for a range of purposes from customer management to breach reporting. We have found Appian to be very flexible and well suited to whatever requirement we have thrown at it.
- Easy and simple to use
- Very flexible
- Regular product enhancements by Appian
- Appian training is quite basic and linear
- On premise support could be better
- So many product releases in a year can also make it difficult to stay on the latest version
October 31, 2017
Telecom Inter-departmental Project Management
[It's] Used by two main departments within CenturyLink (Network and Wholesale). Both departments utilize Appian for project management functions supporting cellular carrier site completion for multiple cellular carrier customers. It is used to track and report on various business process tasks. We have three main business process flows and several supporting process flows. It replaced manual tracking of these activities through the use of various manual tools; spreadsheets, PC based tracking applications and paper.
- Ability to map out complex business processes within the tool and ease of use to define and make ongoing changes to the processes.
- Reporting capabilities of the software is very good and intuitive to use the reporting definition tools.
- Technical support from Appian Support team is top notch; very responsive and customer focused!
- Very technologically advanced, continually upgrading the software with excellent supporting documentation/explanation of capabilities.
- Utilize customer input and feedback when making improvements to their software.
- We have an earlier version of the Appian software and it is not always intuitive to relate our current process modeling application to Appian's current technological abilities in their current software.
- Deprecations of some existing functions as they make technological advances at times makes it a risk to ensure our processes are not negatively impacted.
October 30, 2017
Appian - the Swiss Army knife of digital transformation!
Appian is deployed extensively across our organization. We integrate heavily in to over 40 different systems to drive various types of work to the end users. Work varies from post classification (integrating in to Kofax) to Complaints Case Management. All processes ensure the colleague and customer journey are monitored for further opportunities for optimization.
Appian has helped us navigate not only a very heavily regulated industry but also provides us with opportunities to scale quickly in a rapidly growing organization.
- Records - fantastic way of articulating the organizational entities, and if you can be clever about it - drive workflow to expose these entities.
- Cloud - while we are on premise customers I have had the opportunity to experience the cloud environment. This is exceptionally powerful and scalable.
- Design Environment - fantastic place to “work”, building applications and designing processes is a pleasure.
- Training - probably growing pains but they seem light in the training area for the UK. The people we engage with on training are fantastic however, I suppose they could be a bit more forward with informing regarding training. We have to do a lot of the chasing.
October 25, 2017
Our Appian Revolution at SYD
Appian was introduced to replace a completely manual paper based planning approvals application system. Both internal and external users had to supply nine copies of printed applications and supporting documentation for circulation among the airport stakeholders. Often folders were lost or misplaced, stakeholders reviewed the information in silos. With the introduction of Appian, we created a 24/7 online application system which consisted of electronic forms, provided document upload facilities for supporting documentation, enabled simultaneous stakeholder reviews, sped up the approval time and enabled greater throughput. We now have a greater collaborative approach to planning approvals and are soon to start work on automating the Airport Works Permits which is the missing link for completion of the planning approvals process. We also facilitated access to the Airport Building Controller to allow them to cross reference their paper based applications with our electronic applications to ensure that the same information is being provided to both organisations.
We have also just completed the development for airline delays claims which is a service recovery mechanism for airlines when selected airport infrastructure causes delays to inbound or outbound flights. This will be primarily used by airline representatives. They will be able to lodge new claims, view their existing claims and receive outcome notifications.
- Ease of Use - one of our main drivers was that it had to be simple to use. Moreso when a large proportion of our userbase are external to the airport and sometimes unknown, which makes training a particularly difficult task. We also didn't want our internal users to be slowed down after the introduction so again we put a lot of effort into making the interface as simple to use and visually uncluttered.
- Version upgrades, enhancements, minor bug fixes and all loaded without much interruption to the system availability time. We generally schedule version upgrades so that they occur at 1am local time to avoid any impact on our user base.
- Appian & Cognizant resources assigned to our implementation were and still are absolutely amazing. Going above and beyond to maximise the benefits that we obtain from the implementation. Proactive when it comes to dealing with business units that are somewhat stuck in their ways, happy to demonstrate better ways of doing things and providing solutions to problems that would have been otherwise assigned to the too hard basket.
- Because of the low numbers employed by our organisation, our ability to make use of an enterprise licence model has been restricted. To their credit, Appian have come up with mutually beneficial solutions to help contain costs and allow us to grow our numbers.
October 25, 2017
Excellent BPM tool
In our organization Appian is used by multiple business units. We use as business workflow management tool to ensure that contractual agreements are met on time with audibility. This tool also helps us to identify the gap in process and resources. Appian mobile app is very big advantage where user can perform their task or work remotely without carrying any other gadget (like laptop, notebook).
- Low-code drag-and-drop functionality help with easy development. Appian code development it so easy that anyone from any field/background can become an expert & Appian lead designer.
- Simple and easy software lifecycle management or upgrade. No rocket science.
- Appian is with feature-rich, continually improving and staying with or ahead with industry trend that makes them the best BPM tool.
- Vendor (Appian team) is very responsive, alway looking for opportunities, makes an excellent product with excellent team.
- Reporting: Appian has some limitation with reporting. Enriching reporting capabilities will make an excellent tool.
- Pricing: Pricing structure requires to understand clearly. It can be challenging, ensure you have those conversations early and know no what your limits are.
- One thumb rule "if you don't ask you don't get it."
- Customer Premise installation: Due to any issue(s), if Appian engine crashes and have an outage, you have to rely on Appian support to restore the environment.
- Data crunching and analytic: Introducing data crunching and analytics module/functioanlity will make Appian one shop tool for small to medium business.
October 25, 2017
Really Great BPM Tool!
Across whole organization. It addresses needs related to secure collaboration platform with third party providers, automated workflows, ease of data access via cloud, quick solution deployment.
- Speed of development using agile methodology.
- Intuitive and easy to use platform.
- Excellent customer service experience - from Appian World to Appian meetups and socializing with other Appian users.
- Great on-line support via user Forum.
- Excellent Training and Credentials site.
- Amazing on-site teams every single time!
- None... I cannot think of anything...
In our company Appian is used across almost all the organization. We use it to develop end-to-end processes that involve different offices. The business problems we try to solve by Appian are mainly: foster the communication between departments, manage the tasks that every department should do, being sure that every department has all the information to do the task they are assigned, to and control the time every department needs to complete their tasks.
- Easy to modify the appreance of a form: you can do it with users.
- Flexibility: you can really create a lot of different apps for different topics.
- The speed in development in order to have the first functional mock-up as soon as possible.
- Even if Appian is working a lot on it, it should improve the low-coding features.
- Improvement of the form design not using sail.
- Foster the connection for different customers, all of them using Appian. Having a process across companies and not only offices could be great.
October 13, 2017
Appian software development
Appian provides a service for external customers to register devices with the organisation for which I work. Currently, it is department only
- Support for Project Managers from within Appian - someone always on hand to help with Appian experience
- User friendly development team
- Knowledgeable Appian staff on site to help develop the software and tailor for the clients needs
- Some features are too rigid in terms of the Appian Runbook, and could be more flexible
September 26, 2017
Appian - Agile and Innovative
Appian is used by a specific group in the company to manage a very large complex agreement with another company. It allows the company to manage its business process/invoicing with full audit ability and a clear picture of where each task is at any given time.
- Business Process management - Manage complex processes across multiple groups.
- Business Process management - keep track of where the work is at any given time
- Easy to code and quick to produce a usable product - perfect for Agile development
- Mobility - use on desktop, laptop, and mobiles
- There could be some improvement in reporting abilities
September 21, 2017
Prototyping using Appian to improve customer experience
We used Appian to build a prototype. The prototype focuses on a subset of the hospitality sector (namely, setting up a cafe). It pulls information through from the New Zealand Business Number register about the business to create a profile for the business entity, and uses this information as part of the service request for that business customer to apply for their alcohol and food licenses for their cafe. Currently the process for applying for food and alcohol licenses is lengthy (usually a paper form of around 11 pages often completed by hand, plus a bunch of documents to attach to the application). We re-use information that has been supplied in previous applications to pre-populate the new service request, saving the business customer tons of time.
We wanted to support business customers when they need to get permits or licences to run their business by enabling them to use and re-use information and data that government holds, making requests for permits and licences easier and more efficient, by joining up services and sharing information that spans multiple government organisations, including local bodies.
We wanted to support business customers when they need to get permits or licences to run their business by enabling them to use and re-use information and data that government holds, making requests for permits and licences easier and more efficient, by joining up services and sharing information that spans multiple government organisations, including local bodies.
- The team we had to build the prototype (including the consultants from Appian) was fantastic. We implemented the prototype in three short Agile sprints (6 weeks in total), and the resulting prototype was high quality with lots of functionality of excellent quality.
- Because Appian is a product suite, all the components worked seamlessly together - we had no issues with integration and could focus on the experience for the business customer, the concepts to prove and the problems we were there to solve.
- We had such a short timeframe for implementing the prototype that we did not get an opportunity to explore the drag and drop business process modelling functionality - this is available in the Appian product, and would enable low code development, but I can't really comment on how good it is.
September 15, 2017
Appian Product/Platform Review
Appian is used in a complex workflow with approvals and notification in a timely manner. We implement across R&D and in commercial. It addressed the process of automation in replacing a manual process.
- Low code. Easy to build workflow.
- Low maintenance. Best practices can be easily applied. Supports Agile development. Version controls of process, rules, constants, reusable components, and community of plug-ins available.
- Available on the cloud which is great for companies that don't require the overhead to manage upgrade and hot fixes.
- Performance is excellent with performance monitoring.
- Concurrent development needs to improve.
- Deep analysis of dependency and make automatic changes in regard to dependency of objects.
- Better support for agile deployment and versioning.
- More integration with Office 365, and improvement on the flexibility of SITES.
September 15, 2017
Appian for Digital Transformation
Appian as a BPM platform is being used to simplify, optimize, and automate business processes in the R&D organization. Solutions developed on the Appian platform for the Clinical business unit are used to bridge the gap between foundation systems and improve compliance and data quality. They also improve collaboration between Business and Business and Business and IT organization.
- Low code platform - easy to develop and quick to deploy.
- Easy to integrate with other systems using APIs.
- Cross-browser and mobile compatibility.
- Need to incorporate some commonly used plugins into its product to provide proper support and Appian version compatibility.
- Missing the ability to customize its date/calendar display for international users.
- Need to expand its graphics/icon library.
September 15, 2017
Appian User's Review
We use Appian to support our institutional product line. It replaced legacy homegrown applications that did not scale.
- Appian is able to hit the ground running and develop quickly
- Appian is always putting out new features
- Appian installs are difficult and time consuming
- Appian could give more control to designers on the user experience
September 15, 2017
Appian for process transformation
Appian is being used to help transform our service delivery organsiation, standardising our fragmented global business process that is currently very reliant on spreadsheets. It will provide greater visibility to the organisation on how we work, and allow us to further improve our processes.
- Modular, responsive, mobile ready, user interface.
- Low code philosophy means solutions can be turned from idea to PoC and implemented process very quickly when compared to traditional application building.
- Strong Professional Services team to help implement Appian solutions.
- Deployment and application management between environments needs refinement.
- The mobile UI, whilst good, is only available in the native Appian mobile app, which could be restritive for some.
- The UI, whilst it has its strengths, because it is modular can struggle to meet some more advanced UX use cases.