Review of Cvent Event Management
Cvent provides a seamless registration- register online, selecting sessions, making payments, etc. The event app provides conference info, …
Overview
What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing,…
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Popular Features
- Attendee list export (42)8.686%
- Registration, RSVP, and ticketing (43)8.686%
- Event analytics (43)8.282%
- Email marketing (44)7.979%
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What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email…
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What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.
Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.
Cvent Event Management Features
- Supported: Designed to help meeting and event planners more easily navigate every aspect of the event process.
- Supported: Increase attendance and engagement by using Cvent event management software to create multifaceted marketing campaigns surrounding your events.
- Supported: Create organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.
Cvent Event Management Video
Cvent Event Management Integrations
Cvent Event Management Competitors
Cvent Event Management Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Eventbrite, Certain Event Automation Software, and Aventri are common alternatives for Cvent Event Management.
Reviewers rate Record meetings / events highest, with a score of 8.9.
The most common users of Cvent Event Management are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Extensive and Customizable Reporting: Users have praised Cvent for its extensive and customizable reporting capabilities, allowing them to access the data they need for informed decision-making. Several reviewers have mentioned that this feature has been crucial in analyzing event metrics and making strategic improvements.
User-Friendly Design Options: The design options provided by Cvent have received positive feedback from users for being easy to learn and navigate. This aspect of the platform enhances the overall user experience by ensuring a smooth workflow. Many reviewers appreciated how intuitive the interface is, as it allows them to quickly adapt to using Cvent.
All-in-One Event Management: Cvent's all-in-one nature has been highly appreciated by users, saving them time and effort in managing different aspects of an event. Numerous reviewers have expressed their satisfaction with being able to handle everything related to an event within one system. This integrated approach streamlines processes and promotes efficiency in event management tasks.
Confusing and Clunky User Interface: Many users have expressed frustration with Cvent's user interface, describing it as confusing, not intuitive, and clunky. They have mentioned a steep learning curve and difficulties in navigating the system.
Challenges with Customization Options: Several reviewers have reported challenges with customization options in Cvent. Users have mentioned limitations in HTML editing, limited flexibility, and a lack of customization options for their specific needs.
Difficulty Importing Information: Importing information into Cvent has been described as difficult and cumbersome by some users. They have encountered issues when trying to import data, which has resulted in additional time and effort required for data entry.
Attribute Ratings
Reviews
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Score 9 out of 10
Vetted Review
Verified User
Currently we use the product for all of our institutional campus activities (i.e. ceremonies, commencement, community impact day, etc.). We have approximately 12 users within different departments from our special events team, donor relations, alumni relations, student affairs and faculty affairs. Cvent helps us keep organized and see what type of registrant to expect (allergies to food, room capacity, answer registration questions) and also see at an event thru On-Arrival.
- User friendly for those registering, by answering a few quick personal questions and any custom registration questions (i.e. dietary restrictions).
- Customer support, if you can not find an answer within the Cvent Community (Cvent's google of all things) then you know that you are just a phone call away to have someone not help fix the problem but also walk you thru it in a teaching manner as well.
- Proactive with technology advancements making it easier on both the planner and invitee. Example - On-Arrival, badges can be made in advanced using Cvent registration with seating assignments but while checking in the invitee just needs to state name and quickly be found via tablet this information then can be transferred to all planners in the room (i.e. VIP arrivals).
- Training more virtual, although you have most of the resources it can be overwhelming as you are not going to learn everything all at once. Though there is always Cvent Community and a phone that can be made.
- Images it would be great if there were some stock photos or backgrounds that could be used that already to the sizes needed.
- Flex - logic questions and being able to put in more sub questions on top of each other.
May 28, 2019
Cvent for NonProfits
We are a small non-profit that runs about 300 events year around. We only use the Cvent Event Management platform, and let me say it is by far very sleek looking and easy to manage, now that they have moved to Flex. There is a steep learning curve to it, some of the navigations are not intuitive, but once you learn it the platform is very easy for users on the outside and staff here. It addresses the issue of mobile access to a dedicated event page that can have multiple items for people to buy. It's not clunky or single use, you can have as many different items and packages on it for people to easily purchase and/or refund.
- Website
- Payment and refunds
- Service
- Reporting
- Navigation intuitiveness
- Not all products are on Flex!
May 24, 2019
One of the best tools for event planners!
Cvent Event Management is being used to help source and manage our company events— both internal and external events. It is being used by our event teams across our company divisions. We use it to setup our event registration, invitee management and to communicate logistics with the event attendees.
- Attendee Management
- Event Reporting
- Logistics Emails
- In their new Flex system, I would love to see more customization options (language, registration paths, etc.).
May 24, 2019
Great range of functions!
Score 10 out of 10
Vetted Review
Verified User
Cvent is used in our company’s event planning department for collecting attended data for a range of events, that span from employee events to customer and business partner events. Our primary goal is to collect their basic information, lodging needs, and planned participation in events that have options for what guests may attend. The reporting capabilities are key to our planning needs, and we have just begun to dip our toes into more features such as travel integration, apps, and online payments for attendees.
- Reporting: Cvent lets you build reports on any slice of information you need. The depth of reporting and amount of standard reports that are preset for users is essential in my day to day use!
- Their ability to constantly keep evolving and improving their technology means that we always look our best to outsiders who attend a range of events.
- Cvent has such a wide range of capabilities it can be challenging for new users. Even this negative is a positive though, as their new Flex sites have relieved much of this hardship!
May 22, 2019
Cvent is like having another staff person!
We use Cvent across the entire association. It is our event management solution, our contact database and our email marketing software. Cvent helps our staff of 5 do the work of a much larger organization. We also use their CrowdCompass Mobile App and their OnArrival 360 check-in app to track session attendance for CEUs.
- They listen to their users and make updates based on their recommendations.
- Their customer service is fantastic!
- Their new platform makes the whole process of creating and running an event so much easier!
- The badge designer is a little clunky and difficult to use.
- I’d love to see their add-on modules priced differently (flat fees vs. per registration)
- They’re membership module is only for individual memberships, we have organization based memberships, so we’re not able to use it.
May 17, 2019
Cvent Event Management Review
Score 9 out of 10
Vetted Review
Verified User
It is being used across the whole organization. Corporate is able to review budgets at a glance.
- Customize to our branding.
- Reporting.
- Ease for attendees to register.
- Flexible to allow attendees to upload a photo.
- Sometimes the widgets are hard to customize or find.
May 16, 2019
Proven Success: Cvent Event Management
We use Cvent Event Management to capture registration for our annual client conference. We create registration pages that registrants are guided through and answer questions and process payment to sign up to attend our annual conference. We then manage those registrations for the entire life cycle of our event. It is only used by the Marketing department who manages the event for our organization. It makes capturing registrations very easy to do and maintain.
- Easily allows attendees to register for your event.
- Capturing crucial attendee information in a single place minimizes the amount of communication you need in order to collect important information from registrants.
- Integrates with other marketing systems we use to allow us to seamlessly transfer information to other programs.
- Improve the look of the interface.
- Include more details on what different items in the interface do and how they could be used.
May 15, 2019
Source venues with ease
Cvent is used by our entire event operations team to find the best venue options for our clients. It provides a streamlined way to find venues in a concise fashion.
- Venue Sourcing
- RFP Creation
- Registration
- Some user error: some hotels seem to not see when RFP requests come in.
- Some properties are missing.
- Could provide better customization options for registration.
Several departments use it. Out department uses it for medical education events. Some departments use it for internal events.
- Houses all registrations in one place, and can capture all the data needed to have someone be able to attend the event.
- Allows registrants to pay right then and there as they register, which is very convenient.
- Correspondence, like sending emails, is very easy.
- Some reports have certain fields that they allow, and others have only specific fields you can choose from -- why not just allow them all to be available?
- Formatting is still tricky in emails.
- Reporting is great, but some people think they look too confusing and still have to sort.
We use Cvent to manage registration for our annual customer conference. We use a wide range of Cvent products like Event Management, Appointments, Budgeting, CrowdCompass, OnArrival 360, LeadCapture, and Attendee Tracking.
- Managing the overall conference
- Customization for complex events
- Ability to integrate with other products
- Ease of use
- Reporting
- Support
April 30, 2019
Cvent Event Management
We use Cvent as our event management system as a means to invite current customers and acquire clients to upcoming events, as well as a registration tool for internal events. Our customer-facing events built in Cvent typically have between 15 -75 registrants. Our internal events typically have 250-300 registrations.
- Website design without HTML knowledge - the new Cvent Flex registration is a game-changer.
- Cloning events that have already been built out with simple modifications for a new event.
- Availability for customer service in a variety of ways—chat, phone, email.
- The new Flex event builder is amazing, however, Cvent rolled it out when not all functionalities were up and running. There are still some critical functionalities that are missing, such as custom URLs in a standard Flex registration.
- Although intuitive to me now, as a new user, it may be somewhat difficult to navigate at first.
April 13, 2019
Helpful with streamlining the event planning process
Score 8 out of 10
Vetted Review
Verified User
We use Cvent Event Management for every external meeting our company holds, whether it's for 20 people or 2,000 people. The main people who use it are our events and program teams, specifically for air travel, hotel, and ticket ordering. It helps us keep track of attendees easily and to easily export information without having to manually input it.
- Creating websites without having to manually code them. They are updating the creation process to make it more user-friendly and are always striving to provide the best product.
- Keeping all your event information in one easy location. You don't have to have all the information in different documents saved on your computer, it is all in one place for easy viewing and maneuvering.
- Easily refunding attendees who are not allowed to register. If someone cancels and you need to refund them, then you just have to click a few buttons and it automatically processes it for you and sends the attendee a notification.
- When creating the website or registration portal, editing certain aspects can be difficult with the current format. You will have to go to multiple different locations on the website to ensure that it will read easily throughout the portal. Cvent is currently creating a streamlining process to take out all the extra steps, which is a lot more user-friendly.
April 09, 2019
Cvent - Great Solution and the Team to Back it Up!
Cvent is an excellent tool! It has been a game-changer. We use Cvent everyday for registration sites and email campaigns. I love that Cvent is always upgrading and investing in research and development. The customer service folks are also excellent. They never let us down!!!! I can't say enough about their support.
- Customer Service
- Customer-Centric Solutions
- Cutting-Edge
- Innovative
- More drag and drop features
- Better formatting of graphs and photos
- More templates
Cvent's software is being used in different capacities. We use it to provide services to our clients. We provide support in managing just a project, and we also provide full Strategic Meetings Management Support with the software. The software addresses budget tracking and GDPR compliance.
- Cvent helps you manage your attendees through the process of registrations.
- Complete customization to meet your themes, goals, and brand.
- Manage your budget.
- Manage your attendees and fees.
- The new Flex feature still has bugs in it and needs more work.
March 29, 2019
Cvent Event Management for the win
Score 10 out of 10
Vetted Review
Verified User
Cvent is used across our organization, particularly by the Marketing department, to manage all of our global conference series. It automates much of the event management process, including reporting and hotel room block management. It takes the heavy lifting off of the events managers and has made our event management process so much faster.
- Reporting.
- Ease of use.
- Attendee management.
- Discounts.
- Custom use cases.
- Attendee networking through the web app, not through the mobile app.
March 28, 2019
Cvent keeps me sane!
We needed a comprehensive platform that would manage RFPs for a third-party sourcing agent, transparency into budget compliance, and overall event management. Several departments utilize Cvent within the organization, but our Event team uses it daily to conduct over 80 events per year. By using Cvent, we have nearly doubled the number of events we conduct during the course of a year without adding headcount. We are more efficient as a team and are able to place valuable event information in the hands of key stakeholders by the use of auto-reporting. We are also confident in Cvent and their adherence to GDPR and privacy laws. This adds a layer of legal protection that we need.
- Request for Proposals - our third-party sourcing agent gathers the information that we provide in a Meeting Request Form so they know exactly what we need in a property. We are able to see the top properties based on our criteria in real-time through their portal. No more sending Excel sheets back and forth!
- The invitation process is streamlined, and in conjunction with dynamic reporting, offers key stakeholders the information they need. The automation of reporting and metrics is more accurate than doing it manually and is also much faster.
- Integration - we currently use the CrowdCompass mobile app which offers seamless integration with Cvent.
- Budget - all key stakeholders are able to view our budget categories for each event and at the end of the event, have access to the actual expenses.
- When setting up registration sites, the navigation is somewhat clunky. Although the new Flex registration site is better than the classic, there are still inefficiencies that need to be placed on the roadmap.
- Unable to upload documents to the registration site. We would like to post a departmental approval request for potential attendees but this is not possible.
- Entering agenda items requires manually adding each line; there should be a way to quickly upload and amend agendas.
March 27, 2019
Cvent Event Management Review
We use this software to manage registrations for nearly all events that we manage. The software allows us to create registration websites on an event level, and collect information about our attendees on an account level.
- Tracks all interactions with attendees.
- Creates a 'database' of attendees for each individual meeting.
- Highly customizable per event type.
- Steep learning curve - features are not necessarily intuitive.
- New software (Flex) is still in development so it is missing some functionality.
March 19, 2019
Cvent Event Management for non-profit
It is only being used by the Events and Admin department. It helps us organize and put together our annual conference.
- Saves templates used in the previous year, which makes it faster to build the next year.
- It gives a report of money made in each category, which helps with budgeting and ROI.
- We can separate delegates and commercial member registration.
- Sponsor logo cannot be uploaded to agenda in the new version.
March 18, 2019
Cvent makes my life easy as an event planner
Score 10 out of 10
Vetted Review
Verified User
We use Cvent to plan three events a year. We start with choosing a hotel, then we send invitations, and setup organize registration all with Cvent. It's very easy to use, we can use past events as templates, and it is easy to manage registrations.
- Easy to use website
- Easy to get in touch with customer service
- Host client events in the city
- They update too often which means sometimes I can't find the button I want.
- The invitation letters look different based on different email systems.
March 14, 2019
Game Changer!
We used Cvent for our Team Summit Event in October of 2018 and it was a huge success! Not only did the attendees enjoy the app, they felt more connected to the company and their coworkers. For us planners, it was just what we needed. We used push notifications as reminders, updated sessions in real time (a huge change over past event software) and were able to engage the employees in all aspects of the event. It was a great tool for everyone in the company.
- Push notifications in real time
- Allows users to interact with each other through the app
- Puts all needed info in one place
- Easy to set up and use
- More training is needed to set up the software initially.
March 14, 2019
Cvent Does it All!
We use it for our annual conference. We use the event registration platform, Crowd Compass mobile app, Cvent OnArrival, Cvent Passkey, and Abstract Management. Each product addresses a different need within our event. These solutions have made a huge different! Now that they have implemented, I can't imagine not using them.
- It allows for multiple and complex registration paths to really tailor the user experience.
- Its reporting features are very robust and complete.
- Question logic allows the planner to collect very specific data from registrants that helps further tailor the event.
- Admin level contact info can be better integrated with event-level info.
- Some reports can be more finely tuned.
- A volunteer management area should be integrated into the event platform.
March 14, 2019
Cvent Review
We are currently using Cvent at a great rate, we use it for sourcing, registration, surveys, etc. It is currently only being used in one department but we are working towards using it company wide.
- We are currently using the registration sites to their full potential. we use the hotel module, air module, and surveys.
- We also do a lot of CSS coding on the back to alter the look and feel of the sites.
- We are able to create thorough and flexible registrations for our attendees thanks to the registration types/paths features.
- Currently, Cvent is rolling out its Flex registration product while it is remarkable in what it can accomplish. It has fully removed the access to CSS coding and creation of tables in emails or the reg site.
- New reports: the current cross event reports allows us to run admin reports through all of our events for financial and other info. The new reports have us limited to only 100 groups which have to be manually selected. That makes it very difficult to be efficient.
February 21, 2019
Robust Platform
Score 5 out of 10
Vetted Review
Verified User
We use CVENT to collect and organize attendee information and data. Our programs vary in size and location including travel and sales meetings. It helps us stay in touch with our attendees and collect information for every aspect of the event and personalization for our marketing campaigns.
- Support - great, attentive support team that is easy to access
- Technology - advances with the trends and leads the industry
- Education - the training that is provided is thorough and available to everyone
- Cost - the platform is pricey, as well as it's add-on apps
- Reporting - still room for improvement on ease-of use for pulling data for specific needs
- UX/UI - the new Flex platform is a great step toward a nicer look/experience for the user, but still has a ways to go
February 01, 2019
Registration made easy with Cvent
Score 10 out of 10
Vetted Review
Verified User
Cvent Event Management has primarily been used for our larger events, mainly during the pre-event and registration portions. Its makes for a very smooth easy process.
- Easy registrations and check-in
- Easy seating assignments
- With the additional training and knowledge hubs, I do not have any suggestions on this now
January 26, 2019
Very Robust Event Management Software
Cvent Event Management is a vital part of our day-to-day functions as an event team. We use it to manage all of our event registrations. It allows us to streamline all of our registrations rather than doing so manually.
- Collecting Data - it is an extremely robust system that has virtually no limitations on what type of data it can collect about your audience and registrants.
- Custom Registration Builds - it offers a wide variety of options on how you can construct your registrations to communicate and collect the information you need.
- Reports - being able to pull any ad hoc report allows you to aggregate data in a way that uncovers and highlights certain trends you may have been unaware of previously.
- User Interface - while it is a very robust management system, it is not always the easiest to use. The learning curve can be quite dramatic as things are arranged in a necessarily intuitive way.
- Speed of processing - many hours lost waiting for the online program to "process" once a single change is made
- Live time edits would be great. No more having to click edit, then save, then preview to make sure your edit was done correctly.