Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling…
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ON24
Score 8.8 out of 10
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ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
We evaluated ON24, and while their solution had a lot of good features, it did not encompass enough of the features Cvent Event Management offer to make it comparable. Cvent's support is also top in its league. Over the years, I have seen real growth in Cvent Event Management's …
There are no "one size fits all" event platforms, but Cvent was built for event management overall and accomodates most needs. The budget/spend is just a bit higher than other platforms on the market. It is an investment and long-term tool for organizations to have in their …
We had RegOnline before it was acquired by Cvent and it had so many less features. You could really only do registration with it and there was limited opportunity to customize the registration. It was difficult to set up and not user friendly. Once we made the switch our team …
The comprehensive solutions offered by Cvent Event Management were superior to the other solutions we evaluated. While some of them might have offered a few aspects of what we were looking for, Cvent offered enough to help us keep all aspects of the event with one vendor which …
ON24 has a nice interface and is very customizable. It's great if you are trying to do more than just 1 webinar at a time and are trying to do an online conference or series of events. The automatic recording and storage of the sessions is a real game changer.
ON24 is better at providing an all-in-one experience. The other products are easier to use on the backend and for speakers presenting. They're also more widely known so people are familiar with what to expect. If more people knew of ON24 events they would know to expect a …
Before I joined the company I know they used a couple of other webcast companies and the overall feelings are that ON24 is the best. I personally only have experience with ON24.
We used to use Webex, but with On24's 'simulated live events' it has really helped us scale and be available when our customers are most likely to attend. Others did not have the same level of support or the cost was higher.
ON24 has better branding opportunities, and other features to provide our clients with additional information and knowledge. The reporting in ON24 is also much nicer and easier to export.
Research was completed on other webinar platforms that I cannot recall at this time. ON24 simplified our ability to offer CPD and reduced man-hours in managing certification. It satisfied the customer by providing streaming. It reduced time in managing the on-demand webinar …
If you have a big event (over 300 people) that requires an app, has a substantial agenda and/or lots of sponsors - then Cvent Event Management is for you. I would never recommend it to a client that didn't have a ton of cash, as it's an expensive asset. If you have a complicated event in any way shape or form, it is a LIFE saver.
Having a platform where you can engage customers. It’s not only about the presentation, the polling, and customer engagement allows us to get feedback from customers. A major win for us is that it requires zero software to be downloaded. Running it within the browser window is such a huge impact. When webinar providers have software involved there could be issues with the end user trying to install and run it due to security settings or software.
Cvent Event Management's platform offers a great way to build out diverse event structures. Their platform is very customizable so it can work with almost any event structure there is.
Their software integrates extremely well together. We use them for our event App and On-Site solutions and being able to have each piece be a one-stop facet is great. I don't have to edit different aspects in multiple different places since they systems all work cohesively.
The customer support is fantastic. Between having our own set team assigned to us for questions as well as various methods to reach out to them through chat, open cases, phone calls and emails, you're always able to get ahold of someone. Whenever I have had an issue that the person I was speaking with didn't have the solution for, they always escalate it until they get the answer for me.
The Exhibitor and Speaker Management tools really help reduce redundancy and keep track of all facets of the event. Especially when there are upwards of 50 of each it can be hard to track all of the elements needed from them. Cvent Event Management allows you to assign tasks to each exhibitor or speaker and can send reminders to those with incomplete tasks.
Webinars hosted in ON24 run smoothly and never lag, and the help desk is very responsive.
Detailed analytics in every field include surveys, unique clicks, and downloads.
Registration details and multi-registration links in ON24 are very helpful and allow us to add additional registration fields and restrict certain domains.
You have to implement a workaround to use images in your session descriptions.
They tend to add features by acquiring other platforms, but then don't always cleanly integrate them into Cvent itself, so they always seem sort of ratcheted on.
The media and document library is pretty basic, so you need to take extra steps to link PDFs and other documents within the registration process if you choose to host the docs on Cvent.
ON24 sometimes does not work well with some of our clients firewall and VPN if they are attempting to join from their office.
ON24 can sometimes freeze and our trainers are unable to resolve the issue and are forced to reschedule the session or move to another platform available.
ON24 does not track the correct data for our number of registrants for forums events. So, the analytics component is not valuable to us.
We are very pleased with the features that Cvent gives us. The ease of use and the immediate support when something does stump us. Cvent provides us with everything that we need to run a successful event. The only reason I did not Rate Cvent as a 10 is the cost
ON24 is everything we expected and everything we needed. It's simple to use, extremely customizable, and scales very easily. The integration to our CRM makes ON24 major lead generator for our sales team from our established webinars series. We can automate lead delivery to our sales team as well. If anything, we will look to expand our partnership in the future.
Cvent has a lot of functionality, which can be overwhelming to new users who are not too technically savvy. However, Cvent does a great job of providing tools and support for users to learn and troubleshoot. I also appreciate the work and progress that Cvent has been making in Accessibility.
97% of our attendees say it is the best trainings they have every attended. But they other 3% have a horrible experience (while watching the event live) interesting fact. On24 uses two different encoders for live vs OnDemand. I have never had issues with the On-Demand experience. My only complaints come during live events
Cvent does go down pretty frequently. And while it often doesn't impact day to day use usually, if it does go down at the wrong time, you may not be able to access very important event information when you need it. Usually outages do not last very long, but it could still be a very bad situation if this happens at the wrong moment
ON24 is always available when I have a question about a new feature, if I'm having issues during a live webinar, or if I'm having issues with a webinar on the backend. Our client support specialist, Heather Haines, has always been incredibly consistent with getting me the answers I need when I need them.
Sometimes (it may be my computer) i cant login to ON24. I create a new PW and then i still cant get in. I clear cache/try new browser etc. and nothing works. I come back in a few hours and its like the problem never existed, its the strangest thing. Outside of that everything works pretty seamless. We've ran into a few bumps with Marketo talking to ON24 and passing reg through but have that figured out now. Not being able to be on a VPN when connecting to webcam on the presenter side does cause issues for our government speakers.
The company offers 24/7 customer support, including phone, email, and chat support, to ensure that we can get help when we need it. Additionally, the platform has a comprehensive help center and knowledge base, including user guides, tutorials, and FAQs, which help us troubleshoot issues on our own. Cvent also provides training and support resources, including onboarding assistance, live training sessions, and webinars, which help us get the most out of the platform. Overall, Cvent appears to be committed to providing excellent customer support and resources to its users, which can help ensure a positive user experience and successful events.
ON24 support is really good with the 24/5 support chat line, where someone actually responds within 30 seconds. The customers success team is also really good and our rep is very helpful with all our questions. Whenever we have more technical questions, she will bring on a IT designer or a tech specialist on our calls for additional comments and help.
Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner
On24 has amazing ON-Demand trainings that you can use at anytime and they walk you through step by step on different topics/ they are always updating and innovating and putting out new trainings. I would highly reccomend the trainings and reading the documents they have created. They also do live webinars on a rolling basis that are filled with so much knowledge and Information
It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.
We had a few training's, which were broken up, and focused on specific areas of how to use the platform. Mostly though, a lot of it is just dedicating your time to learning and exploring what the possibilities are for enhancing your webinars
The top reason I prefer Cvent Event Management over NetForum is the customer support. Our Account Manager and Customer Support Staff are in constant communication with us. They anticipate our needs and help us find the solutions. If we don't feel confident in a product, they loop in a specialist to provide training.
From what I've seen, ON24 is built specifically to meet the needs of event marketing (or marketing generally), versus the other platforms which are more about simply providing a mechanism to hold virtual meetings. The integration with sales and marketing systems is really valuable. I don't know about pricing differences, but if the competitors were comparable, I would still select ON24.
The ON24 platform is straightforward to use and train clients on, which is a huge plus. Clients appreciate its features and simplicity. Internally, we receive valuable analytical data from webinar events, enabling the organization to make data-driven decisions. This helps us optimize strategies and drive success for B2B businesses effectively.
