Cvent is a cloud-based enterprise event management company offering software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising…
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ON24
Score 7.5 out of 10
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ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
There is no other tool that offers the same range of solutions as Cvent, all under one umbrella. With minimal reliance on APIs, client and associate data are more secure, making all stakeholders more comfortable with the software. All other solutions I looked at only solved one …
We are very established with them and they have things like managing registrations statuses, cancelled, denied, pending which makes a big difference and also the templates we have set up for how we build events
Cvent offers a more user-friendly experience compared to other platforms. It is purely focused on event management, which means it has all the functionality we needed out of the box. It is especially well-suited for multi-session events and provides functionality that other …
Honestly, Cvent Event Management's registration platform is superior. The logic, setup options are far better than what the companies above have to offer. The only downfall is that it is far more expensive, and sometimes isn't needed for the most basic of registration sites.
Some of the platforms we have used don't show up in the options available to select, but Cvent Event Management is definitely one of the most customizable and intuitive platforms we have used. They are also very consistent with their brand in the quality of the product they …
Cvent was the only events software that could meet our needs at a price that was palatable. We have been with Cvent for over a decade and I shop around every time we come up for contract renewal just to see what's out there. Cvent hands-down is able to handle so much more …
Cvent Management is an easier platform to use to communicate with the clients. It also does not require the client to pay any fees to promote or set up their events. I feel like Cvent Management is more interactive when it comes to scheduling, planning and getting the word out …
The top reason I prefer Cvent Event Management over NetForum is the customer support. Our Account Manager and Customer Support Staff are in constant communication with us. They anticipate our needs and help us find the solutions. If we don't feel confident in a product, they …
Cvent Event Management is easier to use and quicker. It doesn’t lag, and all the information is already in Cvent Event Management so you don’t need to enter all the data.
These products emulate the Cvent Event Management product and offered reduced analytics and costs. However, they are lacking in integrations and expanded data analytics beyond basic information.
Both have pros and cons. E-touches is easier to sort registered attendees to accommodate preprinted badging options. Cvent Event Management - design capabilities are WAY better.
We use different tools for different purposes. ON24 is definitely best for live and on-demand webinars where we want to offer some live engagement with speakers. However, it falls short when it comes to reporting.
ON24 was a game changer for me after using GoTo Webinar. Not only from the capabilities but from the virtual event options available. The engagement capabilities and differences are massive with ON24 being way ahead of GoTo. I would also say the support from ON24, on-boarding …
We previously used GoToWebinar, which was fit for purpose, but we would often need to cancel webinars or change presenters at the last minute due to unforeseen circumstances. There was also a bug in the system which meant 1/40 people or so just wouldn't be able to hear the …
Marketo recently launched an interactive webinars feature, but we haven't explored it in too much depth since ON24 has worked out so well for us. The integration between ON24 and Marketo is also very seamless, so it doesn't feel like we are losing anything by handling webinars …
We selected ON24 due to organizational alignment and tool consolidation but I am more than happy with the decision to move over to this tool. It has been by far the easiest and least frustrating webinar tool I have used in 5+ years of digital marketing. It allows me to bring …
ON24 is better than Microsoft Teams in every way. Teams lets you down in so many areas, especially in the biggest way - human interaction. ON24 makes webinars fun, engaging, and each company can tailor them to their needs. Teams feels like the basic "budget" option, while ON24 …
Zoom is limited on features and functions. In my opinion, a Zoom webinar just feels like a Zoom call. There isn't much to make it feel special, personal, or visually appealing. On24 makes it really easy to brand the console and the experience how you want users to see it.
Based on Client requirements we have used Third party live event softwares. Since all those having similar functionality relating to Live event. But some have different and high features. Some other software have easy navigation and Separate Hub for Some workspaces and some have …
The best part in my view is running in a browser. This is such a great thing because you get around companies having firewall or security software that can block it from running properly.
From what I've seen, ON24 is built specifically to meet the needs of event marketing (or marketing generally), versus the other platforms which are more about simply providing a mechanism to hold virtual meetings. The integration with sales and marketing systems is really …
ON24 is better than an average videoconference app because it's a holistic software that specializes in events in particular, so it's more engaging for the audience. It's different from Blackboard Collaborate because even though Blackboard Collaborate is great for college …
ON24 is a 3rd party virtual event integrated with Marketo Since we can not conduct event in Marketo ON24 full promo Marketo template clone ON24 URL, ON24 base link, event id and key tokens (event details given by marketer) ON24 Attendee Webhook trigger Once email is sent in …
It is more expiensive but the easiest to use. I think once we get Hubspot integrated properly, we will like it the best! If you have the money I think it is the best choice!
We have used In-expo way back in the day :) they did not provide the same support or confidence that ON24 has. We got with ON24 and have never looked back!
ON24 provides way more opportunities for customization of the virtual spaces. ON24 has an efficient process for uploading resources and making them accessible to the attendees. ON24 has more protection measures to ensure only registered clients can attend the sessions. ON24 …
Stream go is a smaller organisation but their ability to offer in event support as standard at no extra cost is to be applauded and very much essential when we have different people putting events on all of the time. ON24 may be better suited to large global organisations, …
I've been using Cvent for over 10 years, and they have continued to grow and meet the moment. IT's great for small and large events. It is customizable, and you can make it fit just about any event you have.
ON24 has upgraded our webinar game! We used to use Go-To Webinar, which can't even add text formatting to the webinar description, so we are thrilled to use all of the customization options to align our webinar closer with our brand. We have seen an increase in registrations and participants due to this more professionally packaged webinar offering.
Webinars hosted in ON24 run smoothly and never lag, and the help desk is very responsive.
Detailed analytics in every field include surveys, unique clicks, and downloads.
Registration details and multi-registration links in ON24 are very helpful and allow us to add additional registration fields and restrict certain domains.
The "Badges and Certificates" feature can use some work. This is where you build out your name badges, invoices, receipts, etc. The system works but the build feature is difficult to line everything up and navigate. Also, building the receipts/invoices can be difficult to adjust for when things for to multiple pages. It doesn't allow you to pre-program margins so it just continues to the top of the next page without leaving additional space.
Processing payments for multiple registrations at once after the registrations have already been submitted could also be improved. Currently, the only opportunity you have to submit a payment for a full group is when they register initially. After that phase, if you need to enter a check payment or process a credit card after they've finalized their registration, you have to go into each attendees record to process the payment which can get tedious.
I would like to see a functionality where we can collect actual signatures during the registration process vs. just having a check box available. For some of the more sensitive materials we need our attendees to approve of, an actual signature feature would be very beneficial.
There was a recent update within the past year where the UX designer or developer thought it would be best to wide all titles from the audience view until they placed their mouse on top of the window. That was the worst mistake, as we have a moderator script where we tell the audience what each of the tool bars are and they can’t grasp what the tool is without putting their mouse there. From an accessibility standpoint point, it’s back to 1999 when there was no laws about accessibility.
Number one above is a major pain point.
ON24 needs to do a better job of introducing features and soliciting feedback from their customers vs making a high impactful change like #1 described above.
I enjoy the app and what it has to offer. It makes working in events a lot easier! Before I would have to go to our warehouse and print name badges and write out different names if they needed it. Attendees also did not have access to our breakout sessions. Now, I can adjust names onsite and we can allow attendees to access our sessions before the event begins
Our Marketing team has seen significant time savings with the number of webinars we produce since using ON24. It's very scalable, and the onboarding and training for a new team member is fairly easy. The customer support of the ON24 team has also been impressive. They also release new feature on a fairly regular basis, and the webinars they do focused on customers are beneficial.
It takes a bit of work to really understand how the system works and what is connected. But it is worth it to take the time, do the training to learn. Once you get the Ah Ha moment, then everything starts to flow better, and you can see how it will work.
97% of our attendees say it is the best trainings they have every attended. But they other 3% have a horrible experience (while watching the event live) interesting fact. On24 uses two different encoders for live vs OnDemand. I have never had issues with the On-Demand experience. My only complaints come during live events
It's not very often the platform has switched off or had errors. That only occurs when multiple people are usually in the same events making changes. On our end it usually slows the platform down , not an often occurrence
ON24 is always available when I have a question about a new feature, if I'm having issues during a live webinar, or if I'm having issues with a webinar on the backend. Our client support specialist, Heather Haines, has always been incredibly consistent with getting me the answers I need when I need them.
It works well, integrated into other platforms hasn't cause problems. However saying that it cause other platforms such as iCapture to work slower and slightly glitchy- this has been raised but for now its a put up with it type of issue. This has only recently started happening
Loading depends on how large the files in the webinar for us - sometimes it takes up to an hour to upload and that impacts the loading when the webcast is playing. Overall I'm happy with the performance, however if integrated with other systems it does tend to slow down the process
The company offers 24/7 customer support, including phone, email, and chat support, to ensure that we can get help when we need it. Additionally, the platform has a comprehensive help center and knowledge base, including user guides, tutorials, and FAQs, which help us troubleshoot issues on our own. Cvent also provides training and support resources, including onboarding assistance, live training sessions, and webinars, which help us get the most out of the platform. Overall, Cvent appears to be committed to providing excellent customer support and resources to its users, which can help ensure a positive user experience and successful events.
ON24 support is really good with the 24/5 support chat line, where someone actually responds within 30 seconds. The customers success team is also really good and our rep is very helpful with all our questions. Whenever we have more technical questions, she will bring on a IT designer or a tech specialist on our calls for additional comments and help.
Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner
On24 has amazing ON-Demand trainings that you can use at anytime and they walk you through step by step on different topics/ they are always updating and innovating and putting out new trainings. I would highly reccomend the trainings and reading the documents they have created. They also do live webinars on a rolling basis that are filled with so much knowledge and Information
It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.
We had a few training's, which were broken up, and focused on specific areas of how to use the platform. Mostly though, a lot of it is just dedicating your time to learning and exploring what the possibilities are for enhancing your webinars
There is no other tool that offers the same range of solutions as Cvent, all under one umbrella. With minimal reliance on APIs, client and associate data are more secure, making all stakeholders more comfortable with the software. All other solutions I looked at only solved one piece of the puzzle I was dealing with.
ON24 was a game changer for me after using GoTo Webinar. Not only from the capabilities but from the virtual event options available. The engagement capabilities and differences are massive with ON24 being way ahead of GoTo. I would also say the support from ON24, on-boarding was also miles ahead from what I have been used too
There are multiple people across our organisation who use CVENT Event Management. They do only use the simple features and thats mainly for registrations, but the simplicity of being able to duplicate events makes life easier for those members. They are able to duplicate events and keep them running smooth and take payments.
The ON24 platform is straightforward to use and train clients on, which is a huge plus. Clients appreciate its features and simplicity. Internally, we receive valuable analytical data from webinar events, enabling the organization to make data-driven decisions. This helps us optimize strategies and drive success for B2B businesses effectively.
Cvent Event Management has definitely provided great value with our exhibitors. It's a well organized system that they all trust and utilize each year now.
Cvent Event Management has also provided positive ROI on the app front. Our clients rely on the app to share information and it's saved us a lot of money in paper printing costs!
