Revolutionizing Communication: Our Experience with Dialpad Ai Voice
Our main communication platform for voice, meetings, and call center is Dialpad Ai Voice. Previously, we used a combination of various …
Dialpad Ai VoiceFormerly Dialpad Talk
Starting at $20 per user/per month
View PricingOverview
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…
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Popular Features
- Message alerts (43)8.585%
- Call recording (42)8.484%
- High quality audio (44)8.484%
- Voicemail Transcription (44)8.181%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
Pricing
Standard
$20.00
On Premise
per user/per month
Pro
$30.00
On Premise
per user/per month
Enterprise
Contact sales team
On Premise
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
Dialpad Ai Voice Videos
Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.
Dialpad Ai Voice Competitors
Dialpad Ai Voice Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.6.
The most common users of Dialpad Ai Voice are from Small Businesses (1-50 employees).
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Reviews and Ratings
(439)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.
Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.
Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.
Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.
Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.
Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.
Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.
Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.
Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.
Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.
The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.
In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.
Attribute Ratings
Reviews
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October 07, 2022
Great product for the price very user friendsly
This product is amazing as it has transformed our business from regular VoIP to having one we can literally monitor and audit and track. We are also in the process of integrating with our ERP software.
- reporting
- Set Up
- Adjustment
- Monitoring
- Implementation
- Clarity on limitations
- Application functionality
- Integration with 3rd party phones
October 07, 2022
Dialpad Talk Rocks!!
Our business uses Dialpad Talk on a daily basis to take incoming calls and book customers. Dialpad Talk allows us to set hours of operation and select an after hours number to transfer calls to so we can ensure we are taking care of every customer that reaches out to us. In addition, Dialpad Talk has allowed our Company to create different departments within the system so we can easily organize Sales, Accounting, Production, ect.
- Transcribe and record live calls
- Excellent customer support team to handle issues
- Easy to use phone app
- Very text friendly (even group texts) which our customers appreciate
- Improve live transcripts to make words more accurate
- Automatically record each call so we don't have to remember to hit record
October 07, 2022
An easy to use system with a variety of uses
Score 10 out of 10
Vetted Review
Verified User
When contacting clients, it easier for our organisation to use a software on our computers to call out. Dialpad Talk provides an efficient and easy to use way of doing this. The system is intuitive and responsive.
- Crystal clear quality
- Easy to understand UI
- Easy account management
- Making change of telephone numbers easier to do in-app
October 07, 2022
Would Recommend Dialpad Talk to a Friend
Due to the pandemic, our organization moved towards working remotely most of the time. DialPad Talk has been a great solution and added features like call transcription are a big plus especially if you call in to customer support - instead of writing out the instructions you can just copy & paste what they told you and refer back to it for the future.
- I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line.
- It keeps all of my voicemails & transcriptions in one place.
- The desktop login allows me to access everything as well.
- I haven't really found things that I think need to be improved but I haven't tried using the eFax yet so I'm not sure how that will work.
October 07, 2022
Dialpad saved our customer experience!
We are a small startup software company that needs a simple and easy VOiP solution. More important that simple and easy...is reliable! We previously were using a well known service, however we had dropped calls and call quality issues that became quite a pain for us and our customers. In comes Dialpad Talk, and out goes our troublesome issues! We also are using HubSpot as our CRM and the integration Dialpad Talk and HubSpot have is just incredible! It has saved our small team so much time and allows us to focus on the important things!
- Desktop app
- HubSpot integration
- Call quality
- Ease of use
- AI Transcript
- Phone app doesn't show that you're receiving a call via Dialpad Talk
October 11, 2022
Dialpad Talk is the best!
Score 10 out of 10
Vetted Review
Verified User
We use Dialpad Talk for our sales flow, and they have been unbelievable to work with. Whether you're a small or large business, their cloud service and software are seamless from a user experience standpoint, and the AI technology to track calls and search for keywords is the best I've seen.
- Local Presence Calling
- Call AI & Recordings
- Voicemail Drop
October 11, 2022
Dialpad Talk is the VOIP solution you NEED.
I originally began using Dialpad Talk as a personal VOIP solution back in 2016. It was phenomenally reliable and easy to use. Price was unbeatable. Fast forward to the pandemic, I jumped jobs. The company I went to work for was actively trying to find a phone solution. I suggested Dialpad Talk and ever since things have been flawless. Dialpad Talk allows easy management and flawless integration of their phone service across a plethora of devices. Whether it be a traditional desk phone, a mobile phone, tablet, or computer.. our users can use whatever they want, or all of it. We wanted our users to be able to work from home while having all the benefits from working from home - flexibility. Dialpad Talk encourages this and supports it at every turn. That's not all though - we were easily able to fully integrate Dialpad Talk into our CRM platform. Executive management swears that Dialpad Talk was single handedly the greatest decision made at the company since the pandemic hit.
- Reliability of the phone system
- Insight into phone metrics
- Simplified management of 'departments' and phone routing
- Incident response was a little slow in the beginning; however, we have not had any issues in the last two years.
- Better spam call protection without sacrificing reachability to new, potential customers
- Spoofed call identification
October 11, 2022
Incredible Applications. Even Better Services.
We've implemented Dialpad Talk as a primary softphone application in multiple projects within the past year. What I believe Dialpad Talk does better than every other developer is the focus on ease of use. This applies to all users, as well as admins and customers. The downtime of Dialpad Talk services is, at this point, nonexistent. The user interface is extremely beginner friendly and flexible for implementation with a LARGE variety of other services. I could not recommend Dialpad Talk enough to any business, large or small. Incredible work is being completed by the Dialpad team.
- Customer Service is always quick to respond.
- The mobile and desktop applications work together seamlessly.
- Managing a large number of users never became overwhelming.
- I would like to see personalization options in the UI.
October 11, 2022
Perfect solution for law firms
Dialpad Talk allows me to seamlessly manage my law firm's phone system while tracking billable hours. Dialpad Talk is very intuitive and allows my team to deliver top notch customer service.
- Integrations
- Reporting
- Call Tracking
- Account Settings for Executive Assistant
- iPhone App slightly delayed
- Text messaging system
October 21, 2022
Dialpad is the #1 tool for Sales Teams
We mainly got Dialpad for outbound sales calls for it's ability to install plugins for "click-to-call". It has been one of the best tools we've used for this purpose. We've also transitioned all our inbound phone calls for dialpad and use it in every aspect of our business for telephone communication with our customers.
- Outbound Sales
- Click to call
- Phone call reporting
- inbound phone calls through the mobile app
- Better customer support through T-Mobile. Horrible service and cannot effectively communicate with them. When I want to add licenses it takes days or weeks to get a response.
Dialpad Talk has been implemented in our workplace to streamline our telecommunications. As you're well aware, the pandemic had a lasting impact on "how" we work (namely remotely), and the legacy phone system via conventional phone lines would not allow employees to accept/make calls from home, resulting in missed calls or employees having to use their personal lines to contact customers. Dialpad has resolved this major issue immediately and also makes things like transferring calls to other users a breeze! Its customizable settings are also extremely useful (ring duration, ring tones, set hours to accept calls, etc).
- Call clarity
- Remote calls
- Transferring between users
- Conference calling
- Perhaps a refreshed UI?
September 30, 2022
Dialpad is essential to my workday!
Score 10 out of 10
Vetted Review
Verified User
I used it every day, all day. I like the way it integrates with Salesforce and when I get a call, the correct Salesforce customer comes up so I can know who I'm talking to and speak to their problem right away. I also call out of Salesforce, so that makes it easy - I don't have to copy and paste phone numbers into Dialpad
- Integrates with Salesforce
- Records my call to text so I can easily go back and see what we spoke about previously
- Keeps track of how many calls I make
October 03, 2022
A great product at a great price
Dialpad has been an easy to use, easy to implement, and cost effective telephony product. I have used it at multiple companies and it has served me well for my voice, call center, and SMS needs. The Google integration makes adding new users easy, the mobile client is easy to use and reliable, and the call center features were just what I needed.
- SMS
- User Management
- Voice calling
- More call center features
May 01, 2024
Dialpad Talk AND Text With Ease!
We use Dialpad Talk as our main phone line for our company, as well as for a direct line between coworkers. Not only is it incredibly useful to have our phone lines on our computers, meaning that we can transport direct lines between offices, homes, and vacations, but it is also useful in being able to contact therapists directly during sessions in a discreet way that does not interrupt client sessions. It is also useful to have a "paper trail" of calls, as it makes retrieval of past calls easier than traditional call logs. Dialpad Talk has prevented lost information many times for our company and has helped us improve our client care!
- Direct text messaging between users
- Text-format voicemails to offer a preview of what the call contains
- Ease of contact storing
- Easy recall of past, unsaved numbers
- Text-format voicemails (which I believe are still in beta mode) sometimes are not clear and result in muddy reliance on what has been said in the voicemail
- I genuinely have no other recommendations or complaints
October 03, 2022
A Great Product for an Affordable Price
Dialpad Talk is way cheaper than a landline, and managing phone trees and call handling is a breeze. We used it to replace our old landline, and pointed our toll free numbers to the new Dialpad number. It's also easy to set up multiple offices and departments, so we can manage all of our locations from the main office with ease.
- Cost Efficiency
- Call Routing
- User Management
- Desktop App settings could be better
- Easier Management of Company Address Book
August 30, 2022
Dialpad - 100% Worth the Money!
I use Dialpad throughout the day as my primary form of communication in my field of work. I love that it offers multiple forms of use through it's computer based application as well as the cell phone app. When I'm on the go I can still accept work calls or I can opt to silence the calls by setting my preferences to Do Not Disturb within the app. When I'm working through my computer I almost solely use the computer based app because of it's ease of use with web browsers. <br><br>I live in a very remote, rural area and have not had a minute's problem with Dialpad (though I did switch over to Dialpad from another company that gave me tons of problems). Some of the feature's that I really appreciate are: text messaging within the app, the voice to text voicemail feature, the ability to import contacts from my phone (and add contacts only to the app), have multiple phone numbers, and so much more! <br><br>I would HIGHLY recommend Dialpad to anyone. It truly has been a lifesaver in my remote work where I am required to have a separate phone line.
- Text Messaging
- Cell Phone App
- Computer App
- Voicemail Talk to Text
- Cheaper monthly price
November 28, 2021
Fantastic new opportunity for my team!!
We use Dialpad Talk throughout the entire organization. We implemented this to keep better track of all conversations and to use a system that was able to be implemented through Service Titan, which we rolled out recently as well. We use this not only for speaking and tracking customer conversations but also, for inner office communication. We went live with this program 26 hours ago and thus far has been fantastic. Very few kinks to work out so far! Definitely grateful for that
- Call recording
- Ease to transfer to anyone anytime
- Ease of use ANYWHERE not just at the office
- The only complaint I have had is customers tend to hear some weird background noise I cannot hear.
- Sometimes when attempting to transfer the call is sent to my voicemail accidentally.
November 02, 2021
Affordable platform with the right amount of bells and whistles
We use dialpad to talk within the team and to talk with clients and customers outside of the orginization. We use the call feature, SMS and video options that are available through the platform.
- I enjoy the analytics Dialpad [Talk] uses, could use some SMS data though
- The customer service is top notch. Super helpful anytime I have asked something.
- I also enjoy that I was able to set the system up and brand it to my company.
- Add SMS data - who sent one, was one received...
November 02, 2021
Great for all employees!
Score 10 out of 10
Vetted Review
Verified User
The whole organization utilizes Dialpad. It allows us to record customer service calls which allow us to reference back to ensure customers are satisfied with their requests.
- Record Calls
- Display History of Calls by Number
- Saves Voicemails
- Voice recording does not always catch correct wording being used
November 02, 2021
Dialpad has been a great addition to my company.
Score 10 out of 10
Vetted Review
Verified User
I use Dialpad as a one-person direct hire recruiting company and really enjoy it. I like that I can use it as a "softphone" on my PC, but also on my mobile phone outside of the office. I enjoy the fact that I can use the Dialpad mobile app outside of the office and continue using my business phone number both for calls and text messages. I have found that using the same phone number causes less confusion than having to give both a business line and cell phone number. With regard to the customer service, they were there at the beginning [of] the trial before I made the switch and they have been there anytime I have needed them along the way (which hasn't been often). They are very quick and helpful. A couple of features I really like: Ability to "star" favorite contacts that will show up at the top of your text or calls list. I like to use this when I am actively working with a client or candidate. I also keep my "regular clients" on that list so they are always top of mind. One-click video calling is very convenient so that I can jump right into a video call. After I have a call, I get a nice voice transcription that I can refer back to in order to make sure my notes are correct. It is not always perfect, but it is extremely useful to be able to go back to a conversation to keep accurate notes. When you go to the transcription, it even organizes it for you where you can go to specific things like Action Items, Interesting Question(s), Currency (when any dollar amounts are discussed for salaries, fees, prices, etc..), Positive Sentiment, Call Purpose, and [also] dates and times. I'm really enjoying Dialpad. It has been an excellent addition to my business and the price is right as well (especially if you pay annually). I would highly recommend this to any business, small or large.
- Ability to transfer a call from your PC to your mobile phone (or vice versa).
- Ability to use your business phone number on your mobile phone for calls and text messaging.
- Call Transcription - Being able to review the conversation helps keep important notes accurate.
- Favorite List - keeps current clients or regular clients at the top for easy access.
- I wish it had an integration with my CRM, but that's only for convenience and not an issue.
- Took me a week or two to get used to the mobile app and get the settings right, but to me, that's just a normal "new product" break-in time.
November 02, 2021
Dialpad Wins
Score 10 out of 10
Vetted Review
Verified User
Great asset to our team, the feature allowing for calls to be recorded is presenting opportunities for coaching!
- Recording calls
- Notification of incoming call
- Texting
- Adding callers easily
- Mute sometimes doesn’t work
August 25, 2021
Dialpad Experience
We use [Dialpad Talk] to stay in contact with our borrowers and lenders.
- Keeps a history of placed and received calls
- I thought it would ring on the computer but it rings on my phone and I do not know the call is from dialpad or a personal call to me.
August 25, 2021
Phenomenal features and support for today's organization
Dialpad Talk [is] easy to use and [allows] our organization flexibility when needed, no waiting for an IT ticket to make an update needed in seconds.
- Transcribe calls
- Provider Training feedback
- Work on a variety of platforms
- [Support] is phenomenal
- Missing no text flagging
- Hard to have temporary closure routing schemas when needed
August 25, 2021
Great experience with Dialpad [Talk]!
Our onboarding team uses Dialpad Talk to communicate directly with our employees to support them through the onboarding process and assist with any questions they have. We are able to call and message them according to employee preference.
- Shows all communications (messages, calls, missed calls, voicemails) in one thread
- Shows user phone number at the top of the page
- Allows you to rename phone numbers for easy access
August 31, 2021
Dialpad Talk - A Great Product
Score 10 out of 10
Vetted Review
Verified User
Dialpad [Talk] is being used to receive incoming calls as well as make outgoing calls for the entire company.
- Call details
- Call time/length
- Call logs
- Adding departments
- Sharing call details
- Adding contacts