Qualtrics

Qualtrics

About TrustRadius Scoring
Score 8.5 out of 100
Qualtrics CoreXM

Overview

Recent Reviews

Qualtrics is great

9 out of 10
June 03, 2021
The platform is being used mainly for marketing research but most recently other departments are using for scorecard on their vendors they …
Continue reading

Qualtrics is Great!

10 out of 10
May 27, 2021
We use [Qualtrics] CoreXM for ad hoc research, as well as anything we want our customers to get back to us on (maturity model assessments)
Continue reading

Great survey platform!

8 out of 10
May 07, 2021
It is currently being used by a department and as a step in getting the data we need for quantitative analysis. We use it to implement …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Multiple question types (124)
    9.3
    93%
  • Response tracking (121)
    8.8
    88%
  • Data export (121)
    8.8
    88%
  • Survey logic flexibility (124)
    8.5
    85%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Qualtrics, and make your voice heard!

Pricing

View all pricing

Research Core 1

1,500

Cloud
per user/per year

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Survey Format & Appearance

8.4
84%

Survey Content

9.0
90%

Survey Logic

8.5
85%

Survey Reporting & Analytics

8.5
85%

Survey Administration & Security

9.0
90%

Survey Distribution

8.5
85%

Product Details

What is Qualtrics?

Qualtrics CoreXM offers a survey platform for actionable customer, market, and employee insights.

The software allows companies to collect and analyze data, with the goal of gathering insights that drive better decision-making and better customer experiences. Use cases include market research, voice of the customer programs, or employee engagement.

Customers include Nike, Netflix, American Airlines, American Express, Marriott, Microsoft, GE, P&G, Nasdaq, Ferrari, Porsche, Tesla, Boeing, Royal Caribbean, Stanford, Harvard, and MIT. The vendor says the product offers its customers speed, power, agility, ease of use, and value.

The Qualtrics platform underwent a rebrand and came to be known as Qualtrics CoreXM.

Qualtrics is backed by three venture capital firms: Sequoia Capital, Accel Partners, and Insight Venture Partners. The company has 3,000 employees, 10,000+ clients, and millions of users.

Qualtrics Features

  • Supported: Customer Experience Management
  • Supported: Customer and Market Research
  • Supported: Employee Insights
  • Supported: Digital Experience Management

Qualtrics Screenshots

Screenshot of Screenshot of Screenshot of

Qualtrics Integrations

Qualtrics Competitors

Qualtrics Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

MaritzCX, Clicktools, and SurveyMonkey are common alternatives for Qualtrics.

Reviewers rate Changes to live survey highest, with a score of 9.4.

The most common users of Qualtrics are from Enterprises (1,001+ employees) and the Higher Education industry.

Comparisons

View all alternatives

Reviews

(1-18 of 18)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Review Source
It's a useful product and user friendly. It adheres to the rigor we need in an academic setting while being user-friendly for our survey respondents. We can customize it and create a survey experience that doesn't create survey fatigue in our respondents - a huge plus given how many surveys everyone is asked to take each week.
Luke Ferrel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It's simple enough but has enough features to create value. The real value is that you can expand into a more complex license or other features and your work won't feel lost.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I rate Qualtrics' usability as a 9, because the sheer versatility of your options for survey design is fantastic; the only reason it isn't a 10 is that the user interface could be a little friendlier to people that are new to Qualtrics. That being said, once you learn how to use it, the survey design possibilities are nearly limitless.
Brian Harris | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Shanker Varandani | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
There are many things which go wrong when survey is live, if you change some setting in the survey...it automatically gets reflected in the Live link. One of our survey was live and setting got changed to "Do not record personal information and remove associate panel information" and we lost close to 200 participants background information ....the issue is still under investigation as to how/who made this change, as only I had the access to the survey and I am 100% confident I didn't change anything in the survey once it went Live.
When I contacted support if they have any information on who made the change on the survey, they mentioned they don't keep this information on their server. I was Shocked, one can go and change anything in the active survey and no information is recorded who made that change on the server.
God Save our Active surveys on Qualtrics :(

D. SKye Hodges | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Qualtrics Survey creation couldn't possibly be easier, unless you wanted to type up a survey and scan it in, that might be easier, but it would take less time to create it in Qualtrics in the first place, it really is that easy. And as far as customizing goes, you can add so much customization basically you are only limited by the limits of HTML/CSS/Javascript basically, there are no limits as to what you can do!
Ben Lawder | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Qualtrics is pretty easy to learn and use although I've seen some beginner users get overwhelmed at first. I like the pop-up pictures (a slider will look like this, a vertical multi-response question will look like this). It is also really easy to experiment and try out new features. Some of the more advanced features (reporting, data exports, survey distribution within the tool, etc.) could use some usability enhancements, but overall the tool is good. In summary, it isn't Apple where my kids can figure it out with no help but it also is far better than most business software packages. For the big bang for you buck, I'm a fan.