Qualtrics Reviews

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284 Ratings
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Score 8.0 out of 100

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Brian Harris | TrustRadius Reviewer
March 08, 2016

Outshines all competition

Score 10 out of 10
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Verified User
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All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
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Shanker Varandani | TrustRadius Reviewer
December 23, 2015

Qualtrics - Still need some improvements

Score 5 out of 10
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Verified User
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There are many things which go wrong when survey is live, if you change some setting in the survey...it automatically gets reflected in the Live link. One of our survey was live and setting got changed to "Do not record personal information and remove associate panel information" and we lost close to 200 participants background information ....the issue is still under investigation as to how/who made this change, as only I had the access to the survey and I am 100% confident I didn't change anything in the survey once it went Live.
When I contacted support if they have any information on who made the change on the survey, they mentioned they don't keep this information on their server. I was Shocked, one can go and change anything in the active survey and no information is recorded who made that change on the server.
God Save our Active surveys on Qualtrics :(

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D. SKye Hodges | TrustRadius Reviewer
May 01, 2015

Do you have a moment to answer some questions? With Qualtrics that's all it takes: Moments.

Score 10 out of 10
Vetted Review
Verified User
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Qualtrics Survey creation couldn't possibly be easier, unless you wanted to type up a survey and scan it in, that might be easier, but it would take less time to create it in Qualtrics in the first place, it really is that easy. And as far as customizing goes, you can add so much customization basically you are only limited by the limits of HTML/CSS/Javascript basically, there are no limits as to what you can do!
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Ben Lawder | TrustRadius Reviewer
March 18, 2015

Great functionality and ease of use at a reasonable price

Score 10 out of 10
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Verified User
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Qualtrics is pretty easy to learn and use although I've seen some beginner users get overwhelmed at first. I like the pop-up pictures (a slider will look like this, a vertical multi-response question will look like this). It is also really easy to experiment and try out new features. Some of the more advanced features (reporting, data exports, survey distribution within the tool, etc.) could use some usability enhancements, but overall the tool is good. In summary, it isn't Apple where my kids can figure it out with no help but it also is far better than most business software packages. For the big bang for you buck, I'm a fan.
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Feature Scorecard Summary

Survey templates (102)
Themes (102)
Custom logo/branding (100)
Changes to live survey (103)
Question design help (109)
Multiple question types (118)
Survey logic flexibility (118)
Response tracking (115)
Data export (115)
Standard reports (108)
Custom reports (98)
Analytics (103)
Access controls (101)
Compliance (88)
Vendor-offered crowdsourcing (49)
Respondent restrictions (77)

About Qualtrics

Qualtrics offers a survey platform for actionable customer, market, and employee insights.

The software allows companies to collect and analyze data, with the goal of gathering insights that drive better decision-making and better customer experiences. Use cases include market research, voice of the customer programs, or employee engagement.

Customers include Nike, Netflix, American Airlines, American Express, Marriott, Microsoft, GE, P&G, Nasdaq, Ferrari, Porsche, Tesla, Boeing, Royal Caribbean, Stanford, Harvard, and MIT. The vendor says the product offers its customers speed, power, agility, ease of use, and value.

Qualtrics is backed by three venture capital firms: Sequoia Capital, Accel Partners, and Insight Venture Partners. The company has 3,000 employees, 10,000+ clients, and millions of users.

Qualtrics Features

Has featureCustomer Experience Management
Has featureCustomer and Market Research
Has featureEmployee Insights
Has featureDigital Experience Management

Qualtrics Screenshots

Qualtrics Integrations

Qualtrics Competitors


  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Qualtrics Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Qualtrics Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone