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Slack

Slack

Starting at $0 per month per user
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Overview

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (408)
    9.7
    97%
  • Mobile Access (385)
    9.2
    92%
  • Discussions (395)
    9.2
    92%
  • Notifications (404)
    9.0
    90%

Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud

Pro

$7.25*

Cloud
per month per user

Business+

$12.50*

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://slack.com/pricing?d=7013y000001…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.9
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.6
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.4
Avg 8.1
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Product Details

What is Slack?

Slack is a Digital HQ
As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.

The new space for success
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.

Transform Teamwork
Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.

Embrace Flexibility
Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.

Work Faster
With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).

Extend Collaboration
Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.

Integrate Tools
From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.

Automate Tasks
In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.


Slack Features

Project Management Features

  • Supported: Task Management
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Additional Features

  • Supported: Audio Conferencing
  • Supported: Video Conferencing
  • Supported: Sales Enablement
  • Supported: Unified Communications as a Service
  • Supported: Meeting Management
  • Supported: Encrypted Communications

Slack Integrations

Slack Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

Slack starts at $0.

Microsoft Teams, Google Chat, and Discord are common alternatives for Slack.

Reviewers rate Chat highest, with a score of 9.7.

The most common users of Slack are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(8217)

Attribute Ratings

Reviews

(126-150 of 408)
Companies can't remove reviews or game the system. Here's why
October 11, 2022

Best in the business

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Slack is very quick because the application seems lightweight, and this is very important for any application. The chat option also has various features wherein we can embed code in a separate box. We can simply record voice or videos when it is required, and sometimes life becomes easy with these kinds of options. If possible, Slack should add scheduled calls or meets, which is a requirement for the current conditions as WFH is going on.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Slack is extremely appropriate for remote work or a widespread user base. I could see where this might be less useful for smaller organizations that do not collaborate with partners and have only a single location. However, with multiple locations or employees working from home, Slack provides a quick and easy way to get in touch with your colleagues during work hours.
October 08, 2022

Makes life easy!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Slack is great if you have teammates around the country or are remote office space. It works really well for smaller companies - as companies grow and have a million channels, it can be overwhelming, and one can feel inundated by slack messages all day.
October 08, 2022

Instant Collaboration.

Mindy Knapp | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I actually was just speaking with a company that uses mass text messages about Slack. I showed them the features, including Zoom, and they loved it. It has helped us become a better team internally.
October 06, 2022

Slack Gets an A+

Chris Rodriguez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It is perfect for any organization that requires a lot of internal communication. This is especially true for teams working remotely. Our sales, marketing, and client services need to be in constant contact which makes this tool imperative to our success. I feel there would be less of a need for teams/organizations who work in the office and are in communications every day.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
1. Well suited for office communication --> messages, voice call, video calls, screen share with annotate makes it the go-to-office tool.
2. You want to respect employee's personal space --> Office communication should not interfere with personal life. With Slack it's easy to do so as your WhatsApp is free from office communications, task and other things.
3. New joiner onboarding --> new joiners can go through previous communication. Makes it easy for knowledge transfer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Slack is best suited for more casual work environments. Our team is very collaborative and messages each other constantly, and this allows us to easily and quickly work on projects that require cross departamental communication. It wouldn't be as useful for teams that don't work together a lot, or are in the office constantly.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I think Slack works great for people who care about working together—whether it's between co workers in office or remote work. I was nervous to work for a fully distributed company but Slack has made it so helpful to connect with my team and stay connected in meaningful ways everyday.
September 20, 2022

Slack for everyday use

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The fact that you can split teams up based on projects, you can invite new team members to an ongoing channel, or you can archive old channels all make it an easy 10/10 recommend to anyone. You will never have to worry about anyone missing something because you can highlight it and bring it to the front of the channel.
Score 10 out of 10
Vetted Review
Verified User
Slack is well suited for group messaging and having a shared workspace. It is useful to have a written record of conversations.
The only scenario where it is less suited is I feel when one requires to be notified immediately that his message is read by the other person instead of waiting for that other person's acknowledgement.
September 14, 2022

Feel free using Slack

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Slack is not only useful when you want to communicate with your coworkers but also when you discuss with friends or groups that have something in common. With Slack, you can chat, call, share screens, and send pictures and emojis. It is a completed friendly message program.
Tom Erdman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It’s hard to get much better that Slack for ease of collaboration, especially if you’re working across organizations. The ease of DMs, setting up channels and some basic animations are hard to beat. That being said, if you only need to interact with internal folks and have Microsoft Teams, Slack becomes unnecessary.
Score 8 out of 10
Vetted Review
Verified User
It is great for creating a sense of community among multiple offices. It is easy to stay in touch with different teams. We have multiple slack channels set up for specific projects and teams or just fun channels where people can share pictures of their pets.
Maury Rubin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I think slack is best utilized by small teams because the communication is quick. I can imagine as a company exceeds 500 people that slack may not be the most appropriate way to communicate because important context may get lost in different channels.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our team has been using Slack for 5+ years, and although we've been invited to test drive other products, like MS Teams, Slack remains the top-performing collaboration and messaging platform for our teams. Slack is so easy to use out of the box yet offers many possibilities for customization and integrations; this makes it a powerful tool compared to its competition.
Javier Carrion | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Slack is well suited for teams where you need to make a quick decision. You can use polls to make a quick decision. You can easily jump into a video call and share your screen. You can be reminded of the little things with the slack reminders. You can add a daily stand-up meeting each day.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Slack is suited for organizations that want to use a communication platform that quickly sends messages to other internal individuals. Without aging myself, it reminds me of the old AOL Instant Messenger but for the 2020s with more features and functionality. It just works. I like that it's easy no matter what learning level.
Ryker Watts | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Slack is very well suited for internal and external communication with other users/companies implementing slack as their chat platform. I also tend to use slack as a platform for note taking, as it allows me to track and set reminders for notes I take. This makes it particularly well suited for short-term follow-up when you're working with multiple different users.
September 06, 2022

As Quick As Slack

Score 10 out of 10
Vetted Review
Verified User
Slack helps communication fast, easy and secure. We could organize a quick connect and make everyone clear about the new updates and changes we should follow.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I honestly believe Slack fits all business types and models. We have been using their free option, and although our history is limited, we could get on a paid plan if we needed to see farther back. I know there is an improvement coming soon to this. Although I use Slack daily for my main job, I'm also a yoga teacher on the side, and both studios I work for use Slack to organize our communication (one studio did so at my suggestion). It really is an extremely versatile and useful tool for everything.
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