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Smartsheet

Smartsheet

Overview

What is Smartsheet?

Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.

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Recent Reviews

TrustRadius Insights

Highly usable tool: Users find Smartsheet to be a highly usable tool with a considerable amount of functionality and ease of use. Some …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 18 features
  • Scheduling (106)
    8.5
    85%
  • Team Collaboration (117)
    8.4
    84%
  • Task Management (121)
    8.4
    84%
  • Gantt Charts (104)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

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Individual

$14

Cloud
per month

Business

$25

Cloud
Per User / Per Month

Enterprise

Contact Sales

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.smartsheet.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

What Is Smartsheet? Everything You Want To Know In Under 10 Mins!

YouTube

Smartsheet Review: Key Features, Pros, And Cons

YouTube

Smartsheet Dynamic View Demo

YouTube

Smartsheet Demo [The Only One You Need]

YouTube

Smartsheet for Project Management - Demo

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.7
Avg 7.5

Professional Services Automation

Features that support professional services organizations

6.5
Avg 7.4
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Product Details

What is Smartsheet?

Smartsheet is an online project management and collaboration tool from Smartsheet.inc in Bellevue, Washington. The software has a characteristic spreadsheet like interface but contains the full panoply of features expected of project management and collaboration software, such as automated alerts, instantaneous updating and sharing across team members, resource management facilitating budgeting and task allocation, nested tasks organized in a hierarchy, a Gantt chart view, the ready production of exportable reports (e.g. Excel), and integration with email. Across spreadsheets cells can be linked allowing the creation of master spreadsheets that provide ready summaries or automated reports. Smartsheet's capabilities can be expanded with a multitude of apps (e.g. Dropbox, Google Apps) or integrated into combinatory solutions (e.g. with Salesforce) to tailor fit business needs. It supports full mobile access.

Three tiers cover Smartsheet's pricing options. The Basic level provides core features for small groups of individuals, while the Team level is recommended for groups of up to 50 people and supports more user features, allows multiple sheet creators, and has reporting functions. The Enterprise level is a custom fit tier for groups of greater than 50 individuals or companies, and may include dedicated support personnel if desired.

Smartsheet Video

Karyopharm Therapeutic's mission is to bring important drugs to market. Clinical trials involve careful design, documentation, and approvals. The company moves through the process, getting drugs to patients quicker, with Smartsheet.

Smartsheet Competitors

Smartsheet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.

Wrike, Asana, and monday.com are common alternatives for Smartsheet.

Reviewers rate Resource Management highest, with a score of 8.8.

The most common users of Smartsheet are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(822)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Highly usable tool: Users find Smartsheet to be a highly usable tool with a considerable amount of functionality and ease of use. Some users appreciate its user-friendly interface and extensive features.

Effective scheduling and task management: The scheduling aspect of Smartsheet is highly praised as it allows multiple people to work on data simultaneously without locking the sheet. Many users appreciate the ability to set automatic reminders for tasks, even for future dates up to a year ahead.

Excel-like interface: Users appreciate that Smartsheet operates like Excel, making it easy for anyone with Excel experience to use. They find the formatting capabilities highly effective in managing large amounts of data.

Confusing User Interface: Many users have expressed frustration with the confusing and complicated user interface of Smartsheet, making it difficult for them to navigate and complete tasks efficiently. This issue has been mentioned by multiple reviewers.

Lacking Spreadsheet Functionalities: A number of users have mentioned that some basic spreadsheet functionalities, such as Merge Cells, are missing in Smartsheet. This limitation hampers their ability to manipulate data effectively.

Limited Integration with Excel: Advanced Excel users have voiced their desire for Visual Basic functionality in Smartsheet, which would allow them to automate tasks and customize the software further. Its absence restricts their ability to fully leverage the tool's capabilities.

Users have made several recommendations for Smartsheet based on their experiences. First, users highly recommend considering PPM and PSA needs before implementing Smartsheet, as the platform may be more suitable for certain project and task management requirements. Second, users recommend integrating Smartsheet with a calendar for easy viewing of due dates, emphasizing the benefit of combining Smartsheet's features with a calendar tool to enhance visibility and organization of deadlines. Lastly, users appreciate the real-time management and ability to use Smartsheet among multiple team members, highlighting the platform's capability to facilitate collaboration and streamline workflows within teams.

Attribute Ratings

Reviews

(101-125 of 142)
Companies can't remove reviews or game the system. Here's why
Jason McKinnon | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Smartsheet was used by our project managers to track and collate notes, bugs and comments from our clients. Rather than give them access to our internal issue tracker, we could set up Smartsheet as an outward facing lower-cost solution.
Vivian Rogers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The entire staff of Save Our Shores find Smartsheet to be 'just the tool needed' for a variety of project management needs.

We use it to update grant deliverables, grant management, contract invoicing, and keeping staff aware of their particular program budgets.
IF you ever worked with excel docs, you'll have no problem working with Smartsheet. And the added value of Smartsheet is you can decide who can see and edit particular lines of your document, or your particular sheets. That includes staff, Board, or community members.
February 16, 2016

Smartsheet is easy smart

Kalpa (Kalpataru) Barman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Smartsheet is used in our department for project tracking and task management. I use it for my team's project tracking and task assignments. The software helps in collaborative planning and project management. Different teams across our department use Smartsheet to share and collaborate projects and initiatives. As we have integrated the software with our enterprise single sign in solution, it helped us for easier access and sharing.
Meghan M. Prentiss | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Smartsheet is being used by various programs across the agency. The software is used in diverse ways some use it for: tasks, assigning case loads for environmental health using reminders, to track programmatic processes at both high-level reporting and diving into the details of projects.
Zac Cyrus | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized

Here at Minnkota Power, we use Smartsheet to manage and track our many construction projects throughout the year. We have essentially replaced Microsoft Project with Smartsheet due to the ease of creating custom GANTT charts and schedules and the ability to share and collaborate on these schedules across our department.

Currently we are only using Smartsheet heavily in the Engineering department, but our Operations department has taken an interest and is ramping up their usage. Occasionally we send out update requests to other departments in the company but I would not consider them to be users of the software. The main problem that Smartsheet addresses is it puts everything in one place. Not only does it eliminate everything being stored in a huge folder hierarchy where no one can ever find anything, but it puts everything online and can be accessed from anywhere! It is also great for reminders and updates on a regular basis.

September 30, 2015

Get smart with Smartsheet!

Lauren Cruz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Currently, I use Smartsheet daily along with a few others within the company. We have been looking for a reliable project management tool for a long time and Smartsheet was a top ranking tool we wanted to try. We have been beta testing Smartsheet amongst the IT group and a select few to help with various projects (ex. project management, tasks list, PTO, tickets, etc.). We also rely on this tool to provide more forms of communication internally and externally.
Courtney Barringer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our communications department uses Smartsheet to document, organize and plan communication requests we receive from the ministry areas in our church. Currently, it is a tool used only by our communications staff, but we are planning to train our ministry administrative assistants to view and track their requests. Eventually, we would like to make it accessible to our executive staff for a high-level view. Previous to using Smartsheet, we had numerous requests for various communications materials to be created for various timespans. It was inefficient, in consistent, and the "system" was the use of file folders and post-it notes and the ability to retain memory of conversations with the requestors. Now, it is a repository that contains all the emails, files, etc. in one place and something that is easily accessible by our other team members.
Stephanie Carpenter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Vitatech uses Smartsheet in several ways all of which are extremely important to both our organization and our clients. Our entire organization relies on it for management of project flow and at-a-glance assurance that we are meeting deadlines and goals in a timely manner. Several of our employs travel and spend very little time in the office. Being able to remotely log into our project sheets and exchange files though line items has proven invaluable to our production and success. Not only does Smartsheet bridge the gap between our largely mobile office, but it also allows us to communicate files and deadlines to our clients whereas lengthy emails tend to get lost in translation or convoluted over time.
Score 10 out of 10
Vetted Review
Verified User
My company uses Smartsheet in multiple departments - sales, sponsorship fulfillment/tracking, project management, file storage, etc. We started by using it exclusively for sponsorship fulfillment (internal management as well as externally with our clients), but I quickly became an internal proponent of its use and now easily half of our employees use it for one reason or another. It has completely changed the way we do business. It streamlines our processes internally (and helps us keep track of the who-did-what along the way) and is an intuitive tool for the tech-savvy or the tech-averse.
Kris Walsh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Smartsheet is a very easy to use tool. Most users are familiar with Excel, so starting with a spreadsheet feel makes it easy to adopt. Summarizing data across all projects into one place with linked cells and reports is extremely valuable. It allows me to quickly dive into the areas that need the most attention. Row level associations for Reminders, Discussions and File Attachments keep the team up to date. Web Forms and Update Requests make life SO much easier. We've reduced email traffic tremendously. Most Smartsheet users use Web Forms for customer feedback. We use them internally to log the activities of large groups and program membership. We're using it for 3rd party agency collaboration on projects. Templates help us communicate licensing and upgrade options with customers. It's been a true game changer and given us a competitive advantage.
Kristin Komassa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Smartsheet is the hub we use to centralize all information: property details, client communication, vendor resources and more. With the information consolidated and easily accessible in Smartsheet, Colliers has won more business, improved communication, and created a culture of transparency.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Smartsheets has helped streamline the task management aspects of a project when coordinating with those on my team as well as with others who may have an ancillary role at any given time. It is similar to Google Sheets, but includes a host of tools similar to what one might find in Microsoft Project. In fact, it is the equivalent cloud version of Microsoft Project.
Nikkea Swick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Smartsheet has helped me tremendously over the last two years. It is easy to learn and extremely intuitive. The time that it would take me to build out complex schedules in any other tool would take four times longer than in Smartsheet. I feel that the individuals that built Smartsheet really put themselves in a project manager's shoes and looked at all the benefits and restrictions objectively. I specifically like that the updates and new features integrate with all other parts of the system. A lot of programs I have worked in seem to pile new functionality on top of current without a true integration with one another, and it can be very frustrating.
Katharine Brogan Ozeck | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Smartsheet is used to collect and organize department information for daily tasks. Multiple members of our department use and collaborate through the system. It enables us to link sheets, share edits and notify each other when changes have been made.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Smartsheet is used for a variety of projects at Gateway Technical College throughout the whole organization. When I began my position, we mainly used it to track purchase orders in the IT department. Once I became familiar with the program, we began implementing Smartsheet in other departments. I've helped set up Smartsheets that are used for facilities project management, lessee and lessor agreements, inventory, workshop registration, and capital requisitions to name a few. Smartsheet definitely helps keep things organized and makes it very easy for many people to have live access to documents.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Smartsheet was used for pure project management, to make traditional Project Plans with Gantt charts, dependencies, resources, and attached documents. It was able to replace traditional Microsoft Project needs, in addition to more sophisticated workflow needs like email reminders, document management, and team discussions. As a low-cost, lightweight, portable replacement for Microsoft Project, is it without peer.
March 09, 2015

Smartsheet Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Smartsheet is used to organize our events checklists, budgets, etc. It is an easy tool to use where everyone can have input and have access to the working documents. It makes it easy for us to work together without being right next to each other. This program keeps us organized throughout our department!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our teams had been managing detailed projects via Excel, Google Spreadsheets and Powerpoint before I recommended Smartsheet. Smartsheet provided the ability to have shared, detailed views for project managers and consolidated views for executives, which helped everyone easily stay on the same page.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We originally chose Smartsheet to help the administrative department. It was implemented to help people with basic computer skills stay on top of contracts, quotations, and customer responses and later used to help the sales team communicate sales calls to management and coordinate next steps. Smartsheet is a very easy to use and understand tool that is similar to an advanced Excel sheet. It works on the same logic and has a familiar layout, with the design being minimal and clean. I would say this is best suited for very small companies where only basic recording and communication capabilities are used, with the primary usage to be personal organization.
Caron Slater | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We used Smartsheet to allow our virtual office to share access to a few constantly changing spreadsheets. We are in the motivational speaking business and we used this service before we got serious about a full CRM. What we liked about it was the ability to be almost live with another user and to add attachments to each field. Smartsheet functioned well for us while we gained momentum as a company. We now use Google Apps for business as it does the same thing but allows us to attach on other apps such as our email and calendar.
Nishant Bhajaria | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I think SmartSheet is a very good product, and replicates all the desirable portions of conventional project planning software like MS Project. The UI is smoother than Project and it was easier for me to correlate the data in the grid to the charts on the right. I like that the data can be exported and shared, and that makes this a very collaborative software.

One limitation that I continue to find jarring is the lack of an out-of-the-box tie into JIRA and other tools where the atomic aspects of the project live. It would be neat if dates that shift in JIRA, for example, also led to adjustments in the project schedule. That would save me time and enable tracking all the same.
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