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Acuity Scheduling has become an essential tool for businesses and professionals across various industries. Users have found that the …
Starting at $14 per month
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What is Acuity Scheduling, a Squarespace company?
Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.
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Pricing
Emerging
$14
Cloud
per month
Growing
$23
Cloud
per month
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$45
Cloud
per month
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- No setup fee
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- Free Trial
- Free/Freemium Version
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What is Acuity Scheduling, a Squarespace company?
Acuity Scheduling, a Squarespace company Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.
Reviewers rate Usability highest, with a score of 9.9.
The most common users of Acuity Scheduling, a Squarespace company are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Acuity Scheduling has become an essential tool for businesses and professionals across various industries. Users have found that the software simplifies the process of scheduling appointments, saving time and providing convenience for both the business and its clients. With Acuity Scheduling, users can easily coordinate schedules and set up appointments, avoiding double bookings and ensuring a smooth experience.
The software's flexibility allows for different types of appointments, such as coaching calls, sales calls, workshops, and group calls. It also offers features like accepting payments and sending follow-up and reminder emails, making it a comprehensive solution for appointment management. Acuity Scheduling seamlessly integrates with other software like Google Calendar and CRM systems, allowing health and wellness professionals to efficiently manage client bookings and treatments.
Users appreciate how Acuity Scheduling streamlines client interactions by allowing website viewers to book appointments directly, eliminating the need for back-and-forth communication. Additionally, the software's integration with personal calendars ensures that any other scheduled events automatically block off corresponding availability on Acuity. This synchronization feature and the ability to provide specific links for specific types of appointments increase productivity and enhance customer satisfaction.
From solo practitioners to service-based companies, Acuity Scheduling offers convenience and efficiency in managing client consultations, interviews, sales demos, training sessions, and more. Its value is further enhanced by customizable settings, customizable reminder emails, attachment of forms for appointments, seamless payment integration through platforms like PayPal, as well as excellent customer support. Overall, users find that Acuity Scheduling meets their scheduling needs effectively while saving time and improving productivity in their workflows.
Clean and Intuitive Interface: Many users have praised Acuity Scheduling for its clean and uncluttered calendar interface, stating that it makes it easy for prospects and clients to review and make choices. The intuitive design of the platform contributes to a positive user experience and helps in driving conversions.
High Level of Customization: Several reviewers have appreciated the high level of customization available in Acuity Scheduling. They mention being able to tailor their schedule, types of appointments, and even the number of appointments per day. This flexibility allows businesses to adapt the platform to their specific needs, enhancing their overall efficiency.
Excellent Customer Support: Multiple users have provided positive feedback about the customer support in Acuity Scheduling, describing it as professional, responsive, thorough, and genuinely caring about their business. The level of customer support received has contributed to a positive user experience and helped businesses feel supported in their use of the platform.
Limited Integration Options: Some users have expressed frustration with the limited integration options available in Acuity Scheduling. They have mentioned that they would like to see more integrations, particularly with platforms like Slack and Groove. This limitation has hindered their ability to streamline their workflows and connect Acuity Scheduling with other tools they use.
Difficulties with Calendar Syncing: Several reviewers have encountered difficulties when syncing Acuity Scheduling with their calendars, such as Google Calendar and iCloud. They have reported issues where changes made in Acuity Scheduling do not reflect accurately in the synced calendar or where the integration breaks without any apparent reason. These challenges have caused confusion and complications, especially for those managing multiple calendars.
Lack of Phone Support: Many users have expressed disappointment over the lack of phone support provided by Acuity Scheduling. While there is online support available, some customers find it challenging to deal with different people on the same thread, leading to communication difficulties. The absence of phone support has left them wanting a more direct and immediate means of resolving their queries or concerns.
Users of Acuity Scheduling have made several recommendations based on their experiences with the product. The three most common recommendations are:
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Try out Acuity Scheduling through the free trial and play around with it to see if it meets your needs. This suggestion is given by users who found Acuity Scheduling easy to use and felt that it required minimal training. They believe that taking advantage of the free trial period will allow you to access all premium features and determine if it is the right fit for your business.
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Consider using Acuity Scheduling for small businesses due to its affordability and integration capabilities. Users suggest that Acuity Scheduling is well-suited for small businesses and highly recommend it for its ease of use, multiple calendar functionality, and integration with Google calendar. They highlight its features as being more comprehensive compared to other booking tools, particularly if you work one-on-one with clients.
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Get an experienced mentor to walk you through Acuity Scheduling and give it a try, especially if you need to schedule appointments with multiple rooms/teachers or manage bookings for showcasing services. Users emphasize the importance of having guidance from a mentor who can help navigate the platform's capabilities effectively. They also advise evaluating factors such as remote employee hours and desired information tracking before using Acuity Scheduling.
Overall, users believe that Acuity Scheduling is worth using and highly recommend it as an efficient CRM for small businesses or any organization needing appointment scheduling capabilities. They suggest giving it a try, taking advantage of the free trial period, and considering your firm's meeting needs and workflow before fully utilizing its potential.
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Reviews
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November 16, 2019
The appointment scheduler you need to try
Acuity is one of the most popular appointment scheduling tools used within the beauty and well-being industry for small business startups. It allows clients to automatically book treatments online and helps business owners to manage their bookings and sync with their Google calendars. It also works well with CRM’s, such as Zoho and Hubspot, and integrates well with Zapier, which allows you to link to even more tools.
- Optimize Appointment Diary: it allows you to maximize your appointment space once you have set up all your business settings and logistics.
- Organizes your business: It connects well with email marketing tools like Mailchimp and Constant contact, and connects with accounting management apps like Quickbooks.
- Automated communication: it sends out email and text reminders to customers, which can be switched on and off.
- Although it syncs with your calendar, the only one it does that with is Google, which is frustrating for those with Outlook and Office 365 calendars.
- It comes with a steep learning curve, as it’s not the easiest tool to set up if you’re totally new to scheduling tools.
- The intake forms that you can create for your customers to fill-in prior to their appointment have word limits in each section, which can be frustrating.
- By being able to integrate with payment tools, such as PayPal and Stripe, it takes the pressure away from having to take in-person payments.
- Acuity scheduling can be managed on both your computer, tablet, and mobile device for when on the go.
- The automated email and text communications to clients help to send reminders that have been known to reduce clients not showing up for their appointments.
- Synchronization with your calendar.
- Integration with payment gateways.
- Set up and installation.
Yes, but I don't use it
March 30, 2019
Acuity is truly EVERYTHING you need and more!
Acuity truly resolves the back and forth with my own clients, and it's great that prospects can just book themselves onto my calendar, no problem. I love that prospects can't book a call unless they answer a certain question/s that I require to be answered. The interface is fairly straight forward, and it loads so much faster than the other schedulers I've tried, which makes it so ideal for impatient prospects who access my booking page with their mobiles.
- Acuity's UI flows well for my audience and it is easy to book. I LOVE that it loads very quickly, that is KEY to a good scheduler.
- It's so easy to set up, and I can change my availability day to day without affecting the overall master hours I've set.
- I love the feature for blocking out some times so that people book in chunks, one after the other, not scattered throughout the day.
- The form feature that allows me to screen my audience before they book is so useful because it weeds out the ones who are not a fit for me.
- The feature for blocking out times to appear busier is very useful as well, it does look like I have very limited ability!
- I wish they had a lifetime plan. I'm tired of all these subscription plans.
- It has reduced the back and forth of scheduling a call with my clients by 90%.
- It has drastically reduced any client inquiries of when the next call will be by sending out email and text reminders.
- It has decreased the no shows of new prospects with the text reminders and allowed those who can't make it to just reschedule the booking themselves.
The Acuity embedded calendar loads. Fast. That's KEY to everything. I don't like a slow load time because it's representative of my brand. The UI design, while not 100% yet, or as beautiful as Calendly's, is just what I need. They come up with all sorts of new, innovative ways to get clients and command authority.. and they have everything I could ever want for a good scheduler, and MORE. They've just hit every one of my needs. Also, their staff is not only friendly but very funny (even sarcastic). They are so much fun.
Yes