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GoDaddy vs. Acuity Scheduling, a Squarespace company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoDaddy

    Score7 out of 10
    N/AGoDaddy Web Hosting provides users with storage, email addresses, and unlimited bandwith.

    $9.99

    per month

    Acuity Scheduling, a Squarespace company

    Score8.2 out of 10
    N/AAcuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.

    $14

    per month

    Pricing
    GoDaddyAcuity Scheduling, a Squarespace company
    Editions & Modules
    Basic
    as low as $6.99
    per month with an annual term
    Basic
    as low as $10.49
    per month with an annual term
    Premium
    as low as $13.49
    per month with an annual term
    Commerce
    as low as $14.99
    per month with an annual term
    Emerging
    $14
    per month
    Growing
    $23
    per month
    Powerhouse
    $45
    per month
    Offerings
    Pricing Offerings
    GoDaddyAcuity Scheduling, a Squarespace company
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsDiscounts available for annual subscription.—
    More Pricing Information
    Community Pulse
    GoDaddyAcuity Scheduling, a Squarespace company
    Considered Both Products
    GoDaddy
    No answer on this topic
    Squarespace
    No answer on this topic
    Key User Insights
    Would buy again
    76%
    Would buy again
    19 Answers
    96%
    Would buy again
    26 Answers
    Delivers good value for the price
    75%
    Delivers good value for the price
    18 Answers
    96%
    Delivers good value for the price
    26 Answers
    Happy with the feature set
    76%
    Happy with the feature set
    19 Answers
    100%
    Happy with the feature set
    27 Answers
    Lived up to sales and marketing promises
    82%
    Lived up to sales and marketing promises
    18 Answers
    92%
    Lived up to sales and marketing promises
    24 Answers
    Implementation went as expected
    87%
    Implementation went as expected
    20 Answers
    96%
    Implementation went as expected
    26 Answers
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    GoDaddyAcuity Scheduling, a Squarespace company
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    WebWave
    Score9.5 out of 10
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    Score10 out of 10
    Medium-sized Companies
    10Web
    Score7.7 out of 10
    Chili Piper
    Score8.8 out of 10
    Enterprises
    No answers on this topic
    Doodle
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GoDaddyAcuity Scheduling, a Squarespace company
    Likelihood to Recommend
    8.1
    (57 ratings)
    9.3
    (48 ratings)
    Likelihood to Renew
    5.0
    (1 ratings)
    9.3
    (3 ratings)
    Usability
    9.0
    (3 ratings)
    9.5
    (9 ratings)
    Support Rating
    10.0
    (8 ratings)
    9.7
    (16 ratings)
    User Testimonials
    GoDaddyAcuity Scheduling, a Squarespace company
    Likelihood to Recommend
    GoDaddy
    Good for transferring over an existing site. Truth be told, I haven't used it for building a brand new site-- I know that this is a fairly common thing but I just never needed it. For what I've used it for, it has worked well. For a small business with anyone with a little bit of technical skill, it's surprisingly good.
    Incentivized
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    Squarespace
    I think any business can benefit from Acuity Scheduling. In my experience, however, and maybe I just haven’t found the correct settings yet, it’s been difficult to manage 4 business schedules with multiple employees and varying hours that change day-to-day and week-to-week. So I definitely would recommend it to more simple business models with set hours, as it seems like it would have all the functions one might need. I still would recommend to more complex businesses like mine as well, but also include discussion of some of the potential drawbacks.
    Incentivized
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    Pros
    GoDaddy
    • Registering a domain - I've found their site to be the easiest to navigate
    • Website builder - their website builder is user friendly
    • Email hosting - easy to set up and use, wether in an email app or online email.
    • Wordpress hosting - I have multiple wordpress sites I use under one account
    • Their customer service is always very helpful and easy to contact.
    Incentivized
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    Squarespace
    • Clicking on the link opens up my calendar, which has an uncluttered look, making it easy for my prospects and clients to review their options and make their choice.
    • I am able to customize my schedule, the types of appointments I want to offer, and even decide how many appointments I want in a day. There are so many details that I can customize.
    • I can customize how my calendar and emails look for my prospects and clients so that I come across professional and coordinated. I want the look of my business, website, etc. to have a polished, cohesive, and interesting presence.
    • I love that there is a workshop/class/series option for my workshops. My attendees reserve their place and pay upfront. I can duplicate these events or add future dates. It's wonderful. This saves us a lot of time and is so convenient.
    • I haven't had any trouble with my scheduler. It works flawlessly, so I don't have to take time out of my day to fix, troubleshoot or call customer service.
    • I love that I can add questions for my prospects to answer right away before booking a call. This means 3 fewer steps for me. 1. They answer these questions without an email from me. 2. They make their reservation and get a follow-up email, right away. 3. I customized the follow-up email with more details and actions to take to prepare for our call.
    Incentivized
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    Cons
    GoDaddy
    • Support agents are woefully undertrained, even in knowledge of their own products.
    • Support agents will always try to upsell you, even when you're dealing with an urgent, high-impact issue.
    • There's no guarantee of uptime, and there will often be gaps in service as part of normal procedures.
    Incentivized
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    Squarespace
    • Administrator interface is tricky to use. It is not easy to add new types of meetings or edit the settings on the current types of meetings we have
    • I'd like to see them send out more reminder emails leading up to the meeting scheduled to reduce the number of no-shows and reschedules
    • Make it easier to customize the confirmation emails-- easier ability to add videos and customizable text
    Incentivized
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    Likelihood to Renew
    GoDaddy
    We can't really choose anyone else and the cost/effort of moving all of the hosted data would be extremely large, and we just have to stick to them, and hope they improve service
    Incentivized
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    Squarespace
    Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
    Incentivized
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    Usability
    GoDaddy
    Some integration could be much cleaner and smoother. Seems it used to be easier. Plus, they took away the catch all email feature.
    Incentivized
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    Squarespace
    It is very easy to use once you get to know the program but with years of working with the program I am still finding new things that I had wished I knew about earlier. I feel like aspects of the website become hidden that would help productivity a lot if I knew they existed beforehand.
    Incentivized
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    Support Rating
    GoDaddy
    I think a lot of companies can learn from GoDaddy's support team. I have found:
    • Chat or phone support is almost always available.
    • Their agents are friendly and helpful.
    • Their agents seem to care and be knowledgeable about a wide range of issues.
    • I rarely have to escalate my problem to get the support that I need.
    • If they can't help me, then they can tell me why something is happening and direct me to resources that can fix my problem.
    Incentivized
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    Squarespace
    Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
    Incentivized
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    Alternatives Considered
    GoDaddy
    We use Wix currently for our online store. It is nice and easy to use, but they don't offer the email domains as well (the last time we checked). They have pretty decent customization of the web page, but still limited. We're going to try it with GoDaddy, since we have other services from them already. It just doesn't make sense to pay two different companies for something we can do with one.
    Incentivized
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    Squarespace
    In the case of Schedulicity, the system was awesome (very easy to set up and had some nice features) but did not offer the functionality and flexibility that AcuityScheduling does. In the case of SimplyBook.me, they offer lots of functionality but the interface is extremely complex and you pay a la carte for features so you're going to pay exponentially more for the same set of features as compared to AcuityScheduling. Their customer service was also lacking, in my opinion.
    Incentivized
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    Return on Investment
    GoDaddy
    • GoDaddy reduces our ROI by costing me in non-billable hours. I don't charge clients for sitting on the phone with tech support to power cycle the server or fix the php.ini file, so my $/hr takes a hit.
    • Their nickel&dime strategy requires I have an additional conversation with clients about their max recurring fees. Small as they are, I need approval for upping their bill. GoDaddy is only the cheap option if you don't value security, stability, or performance.
    Incentivized
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    Squarespace
    • Minimizing no shows
    • Giving me back time by taking tasks off my mind/to-do list to focus on bigger more important things
    • Payment management (it helps me make sure I receive my payments/recurring payments and follow up with clients if a payment has failed)
    • Honestly just saving me from scheduling nightmares and headaches
    • Timezones! It does it for you! (I work internationally)
    Incentivized
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    ScreenShots