PT With A Difference
Updated March 06, 2024

PT With A Difference

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • WebPT Reach
  • WebPT EMR
  • WebPT Billing
  • WebPT Scheduler

Overall Satisfaction with WebPT

We've used WebPT as our EMR with good success. It's a great company with great product and very pro PT. Improvements to EBV would be helpful for us, we tried it for a few months however the benefits sheet was very lengthy, not only related to PT, and not correct for some patients.

Pros

  • Pro PT
  • User Friendly
  • Always advancing

Cons

  • EBV did not work well for us
  • Pro PT
  • evolves
  • educational
  • Improves patient flow and billing
Like I mentioned before, WebPT is very pro PT company and provides many great resources but above all I like the Ascend conference for many reasons. Networking, growth, Con Ed, and just learning more or staying up with the latest trends in the profession. We will be with WebPT for long time.
WebPT makes documenting very simple yet compliant, prompting anything that my have been left out of a note or evaluation and making it simple to correct or fix. ALso Therabill is user friendly and a great addition to the software as well. We like all services so far and will not be making any changes.
Much better all the way around! More user friendly, compliant, easy on the therapists and billers, etc. WebPT constantly evolves and improves with added services or features all of which have been helpful for us so far. We will be staying with WebPT for the for seeable future and no plans to change.

Do you think WebPT delivers good value for the price?

Yes

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

Yes

Did implementation of WebPT go as expected?

Yes

Would you buy WebPT again?

Yes

WebPT is best EMR we've used yet and is a very pro PT company. The software is very user friendly, simply, compliant, etc. Again the WebPT conference is always great, helpful info, good relationship building, and great for our company and the profession. We're very happy with using WebPT and have no intentions of any changes.

Using WebPT

15 - WebPT is the EMR program we use for all day to day documentation, scheduling, etc for our practice and our patients. It is very user friendly, compliant, cost effective, and therapist owned. They are very pro PT company and also provide lost of resources to help our practice out. It's the best EMR we've used.
WebPT has their own support, our staff does not have to support the software. Web PT has their own support and is available via phone call, chat, or email. They are very responsive and helpful to resolve any issues we may come across. I highly recommend Web PT as they are the best out there.
  • Compliant
  • User friendly
  • Cost effective
  • constantly improving
  • Electronic onboarding
  • Multi location scheduling
  • Compliant
  • Growth
  • Compliance
  • Add users
We are very happy with Web PT, have no plans of changing. As I mentioned before it is compliant, user friendly, simple to use, offers great deal of training and con ed, supply purchasing, etc. Web PT is also very pro PT and very involved in the advancement of the profession.

Evaluating WebPT and Competitors

Yes - The entire EMR program was replaced, documentation, scheduling, and billing was all replaced by Web PT. They are very user friendly, set up was easy, multilocation options are great, new hire additions are simple. The software is just easier to use and simple as well as compliant. We are very happy with the change.
  • Cloud Solutions
  • Scalability
  • Ease of Use
Cloud based makes it easy for all employees to log in and use from any location including smart phones. Multilocation features work great with us having 4 locations and can scale easily. It is also very user friendly and simple to use yet compliant as well with always changing healthcare and insurances laws.
I would not change anything, we are very happy with Web PT, again it has been very easy to use and grown with our practice. Very compliant, easy to use, we are very happy with Web PT and will continue to grow with them and keep the software for long term.

WebPT Support

Web PT is a great software program, we have used it for many years now and it is the best software for physical therapy. Very user friendly, easy to use, very compliant, and cost effective. We will con't to use WebPT for many years to come. Customer service and many features.
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
We have purchased many different features on Web PT, several of the features have been good additions, only one of them was not helpful. Many of the features make our business flow better and are very user friendly. We will con't to use and explore new features as they are added.
Yes, Web PT has great customer service or support, anytime there is any thing going on they are very responsive. They offer many options like chat, email, or call options to connect or report things or issues. Once reported the issues are resolved very quickly and efficiently. WebPT has great support.

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