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Paycom, the definition of excellence for your business payroll needs
September 30, 2021

Paycom, the definition of excellence for your business payroll needs

Jonathan Stankey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

Paycom is used by our Finance & HR staff to run our US payroll for Salary & Hourly Employees. All US employees have access to their unique profiles. All employees are able to download their own pay stubs/tax documents as well as update their personal information. It is very helpful from a business standpoint to allow the employees to update their profiles themselves. HR jumps in when larger changes are required; adding benefits, updating salary, etc.
  • Paycom's customer services is amazing. Always very helpful and knowledgeable.
  • Paycom's system is very clean and user-friendly. Most issues I run into I can figure out how to correct on my own without having to contact Paycom.
  • Unique employee situations are easy to navigate due to how organized Paycom's system is. The system is very flexible with the business's needs.
  • Getting in contact with someone at Paycom via phone call can be tough sometimes.
  • Running reports can be pretty confusing but thankfully our rep is always willing to help.
  • We've been able to automate a number of our processes as we've worked with Paycom. This has saved us a huge amount of time per pay cycle.
  • Since Paycom is easy to use all employees are glad to monitor their own accounts so that the Payroll staff doesn't have to follow up on minor items.
  • Due to the ease of use of Paycom our business has more than doubled in the last 2 years.
ADP is VERY difficult to use and it is tough to reach customer service. Paycom is super helpful anytime I need to call for assistance and someone is almost always ready to take my call right away.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

We have employees located in multiple different states. Paycom is very helpful in the way that we are able to customize each employee's profile very easily. We rarely run into a situation where Paycom doesn't offer the service we need. I wish Paycom was able to run our international payrolls.

Paycom Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
9.5
Report builder
9
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Not Rated
Individual goal setting
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated