Pros and Cons of the new ADP Workforce Now
May 09, 2017
Pros and Cons of the new ADP Workforce Now
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
We currently use ADP Workforce Now across the whole organization for payroll, time and attendance, time off, benefits, ACA, and Cobra. For me, it is nice to have only one database to manage and all of my information in one place. Beginning in January 2017 we rolled out self-service portal to all of our employees so that they can now request time off and view/edit their personal information without having to come to HR to fill out a form. This initiative is helping the HR department to use less paper and more electronic means of record keeping.
- The Self-Service portal for our employees has been wonderful. The system is very user friendly and allows employees to have access to their own information.
- The performance review function was new for us this year. It was great to go completely paperless with our annual reviews and all employees the ability to see their performance reviews year over year.
- The new payroll system with the updated ADP Workforce now has streamlined our weekly payroll process. Instead of a 4 hour payroll process each Monday, we can complete our weekly payroll in about an hour.
- One of the things we would like to see is a company calendar that will show all employees who is scheduled out for the day. We have 4 locations across 4 states--this function would let employees know if some one is out so that they do not except a response within the same business day.
- Administratively, we still run into small issues with the time off policies. There are times that someone's vacation accrual may not carry over like it is supposed to. When setting up your time off policies make sure you have a clear path of what you are wanting to accomplish. It is very difficult to go back and make changes to a policy as you could potentially loose all of your historical data.
- A real positive impact has been self-service for time off. I don't have specific ROI numbers, but the manual process for the HR department on tracking time off has gone from about 5 hours per week to 1. We no longer have to track down forms or manually update the system.
As previously mentioned, the payroll function has saved a great deal of time. Before we would spend about 5 hours per week on a weekly payroll and that has now dropped to about 1 hour per week. The ability for employee to review and update their own personal information has saved the HR department from sending out forms, tracking them down, inputting the data and then filing. It is also great that everything syncs together from HR, Payroll, time, talent, and benefits. It's all in one place.
Previously we were with Paylocity. They did not have near the capability that ADP has (i.e. self-service, benefits, talent). The platform we had was just HRIS and payroll and it was not user friendly or easy to navigate.