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ADP Workforce Now is the worst payroll system I have ever used
February 21, 2020

ADP Workforce Now is the worst payroll system I have ever used

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We were using ADP Workforce Now to manage our payroll and HR. We were supposed to also use it for benefits but after six months of implementation, that part was never setup.
  • ADP Compliance - uploading government notices
  • Different portions are disconnected - Employee profiles/pay profiles/time and attendance do not connect and you have to change the information in multiple places
  • Time and attendance tracking is cumbersome
  • It caused serious delays and cost us a lot of time, energy, and money.
  • ADP was unresponsive to our needs and executed the worst implementation I have ever seen.
  • Payroll
  • Benefits
Extremely difficult - we did not even get to the Benefits portion of integration.
ADP Workforce Now is extremely cumbersome and does not work the way it is sold. Paylocity is much more user-friendly and straightforward and offers better training and customer support.
ADP Workforce Now is good in concept because it looks like it's merging multiple systems. What is confusing is that it is actually multiple systems under one portal that do not talk to each other, so you have to update employee data changes in multiple places. There are too many options I assume to fit "all companies" but because there are so many extra options, choices, and data points it makes it hard to find what you need.

ADP Workforce Now Feature Ratings

1.6
Employee demographic data
1
Employment history
1
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
5
3.3
Pay calculation
7
Support for external payroll vendors
Not Rated
Benefit plan administration
1
Direct deposit files
Not Rated
Salary revision and increment management
2
Reimbursement management
Not Rated
1.0
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
1
4.7
View and generate pay and benefit information
5
Update personal information
3
View company policy documentation
6
Employee recognition
Not Rated
Asset Management ()
Not Rated
1.0
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated