ADP Workforce Now is an easy platform with consistent improvements.
February 21, 2020

ADP Workforce Now is an easy platform with consistent improvements.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP is used by our organization in the United States. Within ADP Workforce Now we use HR Management, Time and Attendance, Payroll and Tax, and Benefit Administration.

Pros

  • Processing payroll is relatively easy.
  • The self-service feature is great for employees.

Cons

  • ADP Service Center-- Account managers are hard to reach, and they don't follow up on current issues. This has been an issue with multiple account managers.
  • They experience a lot of issues with connectivity; ADP goes down a lot.
  • This would be a management question
Most of time, I have a good experience using ADP Workforce Now. There is always room for improvement and I would highly recommend they analyze the work of their Account Managers and offer a better support system, rather than just one person or the bridge.
  • Fidelity
We tried to work with ADP to allow feeds to transfer to and from Fidelity, but the service was too expensive. We also utilize feeds for our benefits, Anthem, Delta Dental, and VSP.
I was not part of that decision-making process.
A lot of the functionality that ADP Workforce Now brings is very useful and relatively easy to navigate. It is user-friendly for employees to use. It is nice to have a system that has almost everything built into it and it is constantly being updated. That is also a negative aspect, though, because different areas in ADP Workforce Now will have issues after updates have been completed. It is very difficult to reach Account Managers in a timely manner. That is the biggest downfall for me.

ADP Workforce Now Feature Ratings

7.1
Employee demographic data
9
Employment history
7
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
4
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
7
8.0
Pay calculation
8
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
7
Reimbursement management
8
7.7
Approval workflow
10
Balance details
3
Annual carry-forward and encashment
10
6.7
View and generate pay and benefit information
8
Update personal information
6
View company policy documentation
6
Asset Management ()
Not Rated
7.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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