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ADP Workforce Now Implementation Issues
August 06, 2020

ADP Workforce Now Implementation Issues

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We utilize ADP Workforce Now as our entire HRIS. We implemented it about 1 year ago and have slowly introduced new features, most recently the recruitment module. We like the potential of the system. Unfortunately, our implementation with the system was very poor. We still are trying to figure out the basics and the "best practices" that were promised but not delivered. ADP Workforce Now is much better than the system we were previously using but we know it has so much more potential and we aren't utilizing it in the most efficient ways.
  • Visually appealing
  • Applicant tracking system
  • Benefits enrollment
  • Support
  • Mobile app
  • Onboarding
  • Costs less than our former system for more features
If set up properly, it may have good scalability. We didn't have good implantation so I cannot speak to that.
We have not started integrating other systems
ADP Workforce Now is more visually appealing and user-friendly to the employees.
I believe it is well suited for a midsized company with a smaller HR department. It may not be appropriate when your HR is quite large where a lot of people have their hands in the system. From our experience, there need to be better workflows for how notifications are done. It could have been an issue for us that was started during implementation that was done incorrectly though.

ADP Workforce Now Feature Ratings

5.0
Employee demographic data
8
Employment history
6
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
3
Organizational charting
3
Organization and location management
3
Compliance data (COBRA, OSHA, etc.)
7
7.0
Pay calculation
5
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
7.0
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
7
6.8
View and generate pay and benefit information
9
Update personal information
9
View company policy documentation
7
Employee recognition
2
Asset Management ()
Not Rated
6.0
Report builder
6
Pre-built reports
6
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
5.0
Performance plans
5
Performance improvement plans
5
Review status tracking
5
Review reminders
5
Multiple review frequency
5
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
5.4
Job Requisition Management
4
Company Website Posting
7
Publish to Social Media
Not Rated
Job Search Site Posting
7
Applicant Tracking
6
Notifications and Alerts
3

ADP Workforce Now Support

We did not receive the training that we needed to get it up and going. We voiced our concerns multiple times to our project manager that we were not ready to go live with it, and we were basically forced to start sooner than we wanted. Our current account manager is of no help at all. We have requested for a new person be assigned to our company that has more experience on the topics we need help with and have received no communication back. We wish we had better support.