ADP Workforce Now
June 16, 2022
ADP Workforce Now
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
We use ADP Workforce Now for our payroll, human resources, ACA reporting, and recruiting. We like the fact we do not have to worry about all payroll aspects, including quarterly taxes. One of the criticisms I have and others have is the lack of communication when there are system outages and having to wait on hold for an hour before reaching a CSR. (I have used ADP Workforce Now for over 22 years in other positions at other companies). Most of us only call in when we have an issue that needs to be dealt with immediately. I think the updates are coming too frequently, and it is making it difficult for practitioners to keep up. Some aspects of the recruiting module need to be addressed (we have tried many times to get help with the approval process and offer letter notification without success. I also believe that "on-boarding" should be part of the module, not an "add-on." The above criticisms are minor compared to having to use an "in-house" program. Overall I do recommend ADP Workforce Now for payroll and HR functions.
- Payroll
- Taxes
- Employee Management
- Recruiting
- Training
- Updates
- ADP handling the Tax deposits
- Automatic downloading of time and attendance hours for payroll
- Ease of issuing manual checks for advances or terminations
- EASE
In the beginning, it was difficult. Now it is performing smoothly.
Do you think ADP Workforce Now delivers good value for the price?
Yes
Are you happy with ADP Workforce Now's feature set?
Yes
Did ADP Workforce Now live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ADP Workforce Now go as expected?
Yes
Would you buy ADP Workforce Now again?
Yes