Amplitude for Support
October 23, 2019
Amplitude for Support
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Amplitude Analytics
I manage our Support team and we use Amplitude to track user actions within our app. For example, if a client reaches out saying a user was deleted from their account, we have the ability to track down who deleted this user to provide them with detailed information. Amplitude is owned and managed by our Development team, but used by Support.
- Customize which actions you need visibility into for your product
- Allows you to export the data into a clean report
- Saves data so you can backtrack to investigate user actions in previous years
- Training my team on Amplitude is a little complicated, so I would say it isn't the most intuitive software. Certain actions require hovering over buttons in order for the options to appear which can cause confusion when initially learning how to navigate Amplitude.
- Amplitude helps us determine user behavior so we can make the most educated decisions for the future of our product.
Do you think Amplitude Analytics delivers good value for the price?
Not sure
Are you happy with Amplitude Analytics's feature set?
Yes
Did Amplitude Analytics live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Amplitude Analytics go as expected?
I wasn't involved with the implementation phase
Would you buy Amplitude Analytics again?
Yes