Robust menu of a la carte subscriptions
December 01, 2020

Robust menu of a la carte subscriptions

KATHIE BALLERINI | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ascentis

We use Ascentis across the entire organization. We have the Human Resource, payroll, time and attendance and performance modules.
  • Customer Service
  • Updating according to changes in regulation
  • HR Module easy to use
  • NOVA time
  • Time Keeper Hard to Use
  • Time Keeper terrible FMLA Module
  • Time Keeper confusing configuration
  • Would like to have a dedicated customer service support person, instead of a call center
  • Positive having personal and payroll data in one system
  • Negative, every enhancement a la carte comes with a hefty cost
Customer support is always there however, each time you call you have to re-explain your situation again

Do you think Ascentis (discontinued) delivers good value for the price?

Not sure

Are you happy with Ascentis (discontinued)'s feature set?

Yes

Did Ascentis (discontinued) live up to sales and marketing promises?

No

Did implementation of Ascentis (discontinued) go as expected?

No

Would you buy Ascentis (discontinued) again?

Yes

Ascentis has some great features. The costs associated with the add ons equate to adding 1+ staff member to our organization, the ESS is easy to use for our employees.
HR module is fine. The information flows from HR to payroll to time and attendance but does not reverse the flow, such that accruals on the paycheck are not accurate to what is in time and attendance.

Ascentis (discontinued) Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
Not Rated
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
8
Employee recognition
8
Tracking of all physical assets
Not Rated
Report builder
6
Pre-built reports
6
Ability to combine HR data with external data
6
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
5
Manager tracking tools
5
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
5
Company Website Posting
5
Publish to Social Media
5
Job Search Site Posting
5
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
7
Notifications and Alerts
1

Using Ascentis

Evaluating Ascentis and Competitors

Yes - ADP workforce
  • Advisor recommendation
I would evaluate 3 plus sources

Ascentis Implementation

Our profile was not completely set up before our go live date.
Change management was minimal
  • Incorrect set up in the NOVA time module had to resort to the VP of the division

Ascentis Training

There's alot of information to be absorbed, the trainers are experts in their area and go through the training very quickly.

Ascentis Support

ProsCons
Good followup
Problems get solved
Immediate help available
Support cares about my success
Escalation required
Need to explain problems multiple times
Yes - No, it took multiple attempts to correct. (still unsure if its corrected)

Using Ascentis

ProsCons
Relatively simple
Consistent
Convenient
Feel confident using
Not well integrated
Slow to learn
Lots to learn
  • Recruiting
  • Human Resource

Relationship with Ascentis

We were never told our sales person was no longer with the organization