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Atera is my kung-fu, and it is strong.
Updated September 06, 2023

Atera is my kung-fu, and it is strong.

Michael D. Cole | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

I use Atera on a daily basis, maintaining 64 laptops, desktop computers and servers. I work remotely, and 90% of the devices I administer are remote, as well. I have physical, virtual and cloud-based servers I maintain, and keep all executive, corporate, and boots on the ground employees' devices working reliably.
  • You pay for one Admin Seat. With that you can maintain an unlimited number of devices.
  • Atera notifies me of any issues with specific devices promptly.
  • Patch updates can be pushed easily, keeping devices up to date.
  • Integration and adding devices is very easy and efficient.
  • Simplify setup of parameters for notification. Currently, it is a cafeteria plan. pick and choose from a host of them. I would rather have the option to choose "don't bug me" or "fill my inbox with alerts" and a few in between choices.
  • In my opinion, quietly update and improve. In my opinion, don't act like every month is a WOW! update.
  • Support for MDM, setup and administration of iOS devices. In my experience, I'm using a separate service now, and not satisfied with the results. I believe this is in the works but not launched yet. I would be willing to guinea pig for them. For every laptop we have out there, using Atera, we have iPads and iPhones as well.
  • Deploying devices is faster.
  • Diagnosing and repair of devices is more efficient.
  • Alerts provide focus to "problem child" devices.
  • ROI is excellent.
Utilizing Atera along with Splashtop gives me the ability to log in to devices and control them remotely, or have end users show me what is going on. We use Microsoft Teams and can share screens and grant access to control, but Teams uses an inordinate amount of data to share what's going on. Working remotely from a cellular connection with data limits can make that solution untenable. Atera uses a small fraction of the data, is more efficient, and has created more time for me to handle other responsibilities.
Honestly, I don't use the billing portion, or reporting. I use Atera for one company. The other tools are available to IT providers who have multiple clients, and that is great. If I were to choose to set up shop for myself as an IT consultant today, you can bet I would buy a new laptop first, then Atera would be my second purchase of the day.
  • Cybereason Managed Detection & Response (MDR)
Before installing Atera, we were using a third party to assist us with administration of devices, protection, etc. The cost was exorbitant, and the service was deplorable. What I received was gobbledy-gook and dozens of fancy graphs. brain overload. TMI. When I described to them the scenario I was working in, They actually recommended Atera. That is the only actionable and worthwhile bit of information I received from them.

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Atera is great for small to medium business IT gurus. It allows a single user a license to administer an unlimited number of devices. PC? Mac? Server? No problem. I work from home, using a 2011 MacBook Pro, and administer over 60 devices, from aging 2012 Windows servers, Azure virtual servers, and PC laptops from ancient to cutting edge. Atera lets me do all that from my Mac. I'm also a Creative Director, and have been doing graphic design since the 80's, and fill that role for my company as well. Paying for one admin seat rather than per device Managed is, hands down, my driving factor for chosing Atera. Next is the control I have to log in to any pc or server we own, and diagnose and fix issues. Something I haven't done a lot with, but am exploring more now, is running scripts across the board, which is another handy tool for installation, removal, updates, etc. Without Atera, my job would be very difficult. I honestly cannot think of a scenario where it is less appropriate, unless the intent is to also administer iOS devices with the same tool. I believe they are working on adding that functionality, and when they do, I'm going to be all over it.

Atera Feature Ratings

7.8
Remote monitoring
10
Network device monitoring
10
Activity Monitoring
10
Agentless Monitoring
1
10.0
Patch Management
10
Policy-based automation
10
10.0
Virtualization monitoring
10
IT Asset Discovery
10
8.1
Attended device access
10
Unattended device access
10
Mobile device access
1
Virtual device access
10
Multiple-display support
7
Multiple concurrent sessions
9
Remote access auditing
10

Using Atera

1 - It Administrator and Creative Director. Salesforce Administrator
1 - One man show.
  • Administer all computers and servers
  • Patch software and firmware updates
  • Alerts for device issues
  • I have a backup that must be downloaded weekly. It is very large. Since I use a metered internet connection, that is untenable. With Atera, although I work from home, I can log into a "mule" computer at headquarters, and perform the backup, download and upload all remotely, and use hardly any of my data allowance to do so.
  • Assist with Board Presentation Powerpoint issues three states away.
  • diagnose network and printer issues in a LAN by logging into a device on that network, and report on or update configurations from home.
  • Repair an employee's device, even when I am vacationing in Florida on the beach.
  • Automate after business hours updates.
  • Push branding updates so computer backgrounds use new design.
  • Design a print job at home for an event, push the file to the hard drive of a computer at HQ, and print it on the corporate printer before the meeting.
  • If Atera incorporates MDM for iOS devices, I would roll that oversight in from a different solution.
  • Migration from legacy hardware content to cloud-based Azure services.
  • Oversight and reporting of more devices, and create a lifecycle for refurbishment or retirement of aging hardware.
After using it for a few years now, I wouldn't be without it, unless they change the structure and begin charging per device Managed, or the cost becomes prohibitive for small business.