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Enterprise collaboration from anywhere with cloud management.
July 25, 2021

Enterprise collaboration from anywhere with cloud management.

Carlos Santos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Cloud Office

Avaya Cloud Office surprised us a lot. We started with a few months trial license and we liked it a lot. The software has many collaboration features like: VoIP, video conferencing, chat, presentations, and voicemail. The company acquired the license and today it has been used by almost everyone. The software allowed teams to work from home offices during the COVID-19 pandemic, with online meetings and VoIP contacts between employees for the continuity of activities, projects and services also outside the work office.
  • It is a software with cloud management that we use inside the office and also in the home office.
  • It has all the collaboration features.
  • Excellent technical support from Avaya.
  • Online meetings, chat and VoIP.
  • Cost savings.
  • The software needs to improve integration with other systems.
  • Price is expensive.
  • The solution delivered more technological innovation and allowed to have the IP extension on the smartphone.
  • Cloud management helps in managing.
The Avaya Cloud Office solution has helped to maintain a single unified communications platform with easy management, installation and usability. We have the ability to make unlimited online meetings, use chat and make VoIP calls to work and chat with co-workers and clients. It has a friendly and intuitive interface. The solution has benefited us a lot financially and also in terms of productivity and work.
It is a high level support and high rate of problem solving. Avaya has reference in its technical support and warranty always presenting a great level of service. In addition to support, we have new licenses and firmware upgrades as they are released.
Avaya still needs to improve integration services with other systems. So far we haven't used integration because everything is done inside the software. In the future we think about integrating with tools like Microsoft Outlook and 365.

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

The solution is innovative aggregating all the corporate communication features that can be used from anywhere and from any device. Avaya Cloud Office is very good because it has cloud management and is easy to use, manage and install. It provides economy and flexibility giving the opportunity to produce from anywhere in times of pandemic. It is something I would recommend and would recommend yes to other colleagues from other companies of any size.