Service Elevated
Modules Used
- b-hive Communicator
- Mobile App
- Yealink VoIP phone
Overall Satisfaction with Broadvoice
Main customer-facing communication system. Customer connections away from the office. ( Mobile App) Now have the ability to connect with the client base while in the field, and/or remote locations.
Pros
- Contact center
- Follow me
- Customer service
- Reliability
- Ease of use
Cons
- Administration configurable SMS messaging rules
- Contact list integration other than Outlook, or Google
- Outgoing Caller ID implementation
- SMS messaging
- Follow me / contact center
- Mobile app
- Upgrade in VoIP experience with little cost increase
- Features available to end users with little or no increase of cost
- Ability to retain customers with communication flexibility
- Not missing any opportunity to connect with new customers asking about our products or services - Cold calls into office/sales
Customer service is the main metric we can attest to. Broadvoice brings customer service to the next level. As a business owner in the telecommunication industry, this is by far the most important part of our mission. Broadvoice does this very well.
Do you think Broadvoice | GoContact delivers good value for the price?
Yes
Are you happy with Broadvoice | GoContact's feature set?
Yes
Did Broadvoice | GoContact live up to sales and marketing promises?
Yes
Did implementation of Broadvoice | GoContact go as expected?
Yes
Would you buy Broadvoice | GoContact again?
Yes
Comments
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