Service Elevated
Modules Used
- b-hive Communicator
- Mobile App
- Yealink VoIP phone
Overall Satisfaction with Broadvoice
Main customer-facing communication system. Customer connections away from the office. ( Mobile App) Now have the ability to connect with the client base while in the field, and/or remote locations.
- Contact center
- Follow me
- Customer service
- Reliability
- Ease of use
- Administration configurable SMS messaging rules
- Contact list integration other than Outlook, or Google
- Outgoing Caller ID implementation
- SMS messaging
- Follow me / contact center
- Mobile app
- Upgrade in VoIP experience with little cost increase
- Features available to end users with little or no increase of cost
- Ability to retain customers with communication flexibility
- Not missing any opportunity to connect with new customers asking about our products or services - Cold calls into office/sales
Customer service is the main metric we can attest to. Broadvoice brings customer service to the next level. As a business owner in the telecommunication industry, this is by far the most important part of our mission. Broadvoice does this very well.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes