Broadvoice for the win!
Updated September 21, 2023
Broadvoice for the win!
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
Broadvoice is our phone system installed roughly 2 years ago. Hands on ability to monitor each user and voicemails is key when needed. Ability to change greetings is also a feature we use regularly. Offering forwarding to cell is a key problem that Broadvoice addresses.
- Customer Service is top notch
- User ability to change greetings & office hours very helpful
- Ability to change visible lines on each phone / program speed dials is good
- None - haven't had any issues that weren't easily fix
- We can make changes to phone layout (direct dial buttons)
- Viewing past incoming calls (a directory for history)
- Very intuitive use
- Customer support is a huge necessity that others appreciate if I happen to be off!
- Ability to add/remove phones allows us to be "current" with our phone bills (not paying for too many)
Better customer service Much more user friendly Intuitive use - if guessing we are rarely wrong with the guess Much better customer service
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes
Broadvoice Feature Ratings
Using Broadvoice
8 - Owners (4)
Admin (2)
Sales (1)
IT (1)
We all use the system equally and are pleased with its functions
Admin (2)
Sales (1)
IT (1)
We all use the system equally and are pleased with its functions
1 - Power User - love the ablilty to go in and use the website to make changes. It's nice to know the system is there and not be afraid to make mistakes - it's relatively easy to use...
And if something comes up that I don't know how to set up, customer service is always available and able to help.
And if something comes up that I don't know how to set up, customer service is always available and able to help.
- Unsure of question...
- Nothing innovative - we are pretty low-tech here so it's the basics for us.
- Mobile functionality - biggest unused feature for us
Evaluating Broadvoice and Competitors
Yes - 8X8 phone system - cost and functionality
- Ease of Use
As I said we are low-tech here, and your "ease of use" was a huge factor
Wouldn't change a thing.
Broadvoice Implementation
- Implemented in-house
Not sure - None
- Covid was a huge (unavoidable) issue. Broadvoice worked well with this obstacle.
- We did have a brief down time, but it was handled quickly.
Broadvoice Training
- Online Training
- In-Person Training
- No Training
Had training - again, cannot complete survey unless I answer all the questions - whether they apply or not!
Configuring Broadvoice
I always TRY! They've given a hint of looking at a similart profile and duplicate it. Sometimes that works and sometimes it doesn't. They are understanding if I still need to call.
No - we have not done any customization to the interface
No - we have not done any custom code
None at this time.
Broadvoice Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success | Slow Initial Response |
No I don't beleive so. We wanted to wait to see if needed.
It's been a while since I've had to call so cannot pinpoint. Honestly anytime I've called I get excellent service.
Using Broadvoice
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Call Park and/or hold
- Conference calling
- Looking up numbers who called or we called (directory of recent calls)
- Voicemail easy to use
- As the main person who makes changes, I still have a hard time reassigning a number to a new employee (but doesn't happen often so I need a refresher!)
Yes, but I don't use it
Broadvoice Reliability
Integrating Broadvoice
- N/A
N/A
- Not a this time
N/A
Relationship with Broadvoice
This is not an answer I am privy to!