Excellent tool for recording calls and sales coaching
April 09, 2021

Excellent tool for recording calls and sales coaching

Ritika Dhar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
  • Pipeline Visibility & Forecasting Confidence
  • Process Improvements & Change Management
  • Market Intelligence (Competition, Product, Messaging)
  • Handoffs & Collaboration / Knowledge Sharing
It's being used by our sales team and a few other departments to record call and for training and coaching purpose. We use Chorus.ai to record training sessions, to record customer call for review and note taking and to identify areas of improvement. The transcripts really helps find the right keywords and review our recordings. We also use it for collaboration among different teams to get visibility into customer needs.
  • It has a very strong search engine enabling you to search by drilling down to minute details.
  • Different features like speed change, sharing snippets, skipping speaker are very useful.
  • The audio and video quality is great and we haven't seen any lag with the audio or video.
  • They can improve their transcript functionality. It's not always accurate.
  • Improved win rates.
  • Improvement in coaching quality.
  • Reduced ramp and training time.
It is integrated with Zoom and Google Meet and integrates and syncs perfectly well.
  • Using it to review calls by searching through specific keywords helps to get an insight into what are customer's most common challenges, requirement etc. This helps us with call analysis.
  • Using it to record sessions for new hires.
Their customer support team is pretty quick and responsive and the resources they share are always helpful.
Well suited to customer calls and internal training and coaching. Makes the process of coaching streamlined bu allowing you to share snippets, review calls to identify areas of improvement.
Reviewing customer calls gives you insights into competition and visibility in your pipeline.