ChurnZero in real-estate software development
December 30, 2019

ChurnZero in real-estate software development

Samuel Hewstone | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

Currently at TGA, we're using ChurnZero to start giving our customers the best possible experience with our product, helping them with onboarding messages, keeping track of their use of tool and making sure they use it properly.

We're also using it to track customer satisfaction through NPS scores and identify which companies could drop, and which ones to prioritize regarding certain actions.

Pros

  • Segementing your clients and helping you get quality metrics for them
  • Automation of customer success protocols

Cons

  • Customer support is great, but it'd be better if the responses could be a bit faster
  • We've increased customer happiness all around
  • We've been able to track detractors and prevent them from leaving, thus guarding our ROI
  • Copper (formerly ProsperWorks)
ChurnZero is way more intuitive, which helps get a fast onboarding process.
ChurnZero is best suited for companies that can track progress through the usage of a product, this way you can take advantage of segments and link ChurnZero to the buttons of your platform. Knowing which ones get used the most, and situations where some don't get used at all. This way you can iterate and prioritize what the client needs or lacks.

ChurnZero Feature Ratings

9.0
Product usage
10
Help desk / support tickets
8
9.3
NPS surveys
9
Sponsor tracking
8
Customer profiles
10
Automated workflow
10
Internal collaboration
9
Customer health scoring
9
Customer segmentation
10
8.3
Customer health trends
8
Engagement analytics
8
Dashboards
9
10.0
Role-based user permissions
10
10.0
API
10

Using ChurnZero

1 - Customer Success Agent also in charge of Scrum and Agile implementation with the technology, data and clients teams.
  • Tracking possible leaving customers
  • See customer satisfaction
  • Segmenting customers based on churn score
  • being able to export all kinds of data combinations
  • Automating the onboarding process through in-app pop-ups
It's a great software and tool specialized in helping the company know its customers and prevent them from leaving. It also helps data analysis and automation.

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