Love CZ!
January 13, 2022
Love CZ!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
Our entire Customer Success team uses this from onboarding to customer success to growth and marketing. We automated as much as we can within the tool. We use data to set up plays and segments for our customers. We use ChurnZero to log all of our customer information and the tools drive our day-to-day work life.
- Playbooks.
- Automation.
- Viewing customer data.
- Some email templates can't be customized.
- Email signatures are very basic.
- Quirks like scrolling in reports you have to go all the way to the bottom of the page and then scroll one direction then scroll all the way up to the top of the page.
- Our manual work has significantly decreased.
- An easier way to pull data and reports.
We (our team) were able to manage everything through this solution and did not need an admin.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes