Item: ChurnZero
Rating: 9
Author: Frank Bauer

Use Cases and Deployment Scope

I use ChurnZero to help monitor and track customers that are at risk of churning. ChurnZero allows me to see what are the main drivers when it comes to customer churn. I am also able to monitor tasks and action plans set in place for those customers to help mitigate their risk of churning.

Pros and Cons

Organization
Responsiveness
Creating Segments of Customers

Training
A bit busy

Return on Investment

Saved a customer
Provide features that customer was able to turn their recruiting efforts around.
Merging accounts

Alternatives Considered

n/a

Key Insights

Do you think ChurnZero delivers good value for the price?

Not sure

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ChurnZero go as expected?

I wasn't involved with the implementation phase

Would you buy ChurnZero again?

Yes

Other Software Used

Pendo.io, Salesforce CMS

Usability

I would give it this rating because I am able to use ChurnZero effectively every day. This allows me to stay on top of my work and remain organized and, in turn, hit my objectives in a timely manner.

Support Rating

I gave it this rating because I did feel supported when first learning the system, and I also enjoy the Success Center widget. It really allows me to see all things ChurnZero as it relates to my portfolio and our account as a whole.

Likelihood to Recommend

Scenarios that are helpful to monitor and track in ChurnZero are creating and maintaining a success plan with a customer who may not be as happy with the system or using it as much. I was able to monitor customer responses and usage and was able to pinpoint where they were having trouble.

En Route to Zero Churn with Churn Zero

Overall Satisfaction with ChurnZero