Cisco AnyConnect - keeping employees connected wherever they choose to work
Updated October 30, 2022

Cisco AnyConnect - keeping employees connected wherever they choose to work

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco AnyConnect

Cisco AnyConnect is being used throughout my organization as the primary tool to connect offsite employees to company network drives and intranet sites. AnyConnect and other Cisco software products have been used by my company for years even prior to the pandemic, but AnyConnect has especially received regular use company-wide since more than 70% of the workforce has transitioned to working from home exclusively. AnyConnect software allows employees to retain secure access to company intranet sets and network folders from anywhere in the world, provided a secure internet connection is established and 2-factor authentication through PingID is satisfied.


  • Easy installation and configuration. Upon downloading the software, the setup prompts are very intuitive and well-integrated with single sign-on using your company login credentials.
  • Fast and reliable remote access connection. The VPN access, system scan and DNS protection are all typically completed in less than 10 seconds, and the connection is held continuously for a period of 18 hours without any interruption.
  • Intuitive layout and accessibility to network and diagnostic information. A quick Status Overview summary is available in 1-click, and the connection time elapsed and remaining are continuously displayed in the viewer window.


  • Software currently relies on soft token two-factor authentication through PingID. Hard token option or other means of authentication would be a helpful feature for employees with alternate preferences.
  • System Scan is mandatory and sometimes does not quickly run to completion. There have been instances where the System Scan got stuck at 10% complete for several minutes, which prompts me to disconnect and try again. These are rare (maybe 1 in 100 connection attempts), but cost valuable time.
  • Slow to reject a mistyped password. If a login password is mistyped, the connection attempt proceeds for several seconds before prompting a re-enter of the password, which is a minor inconvenience and time loss.
  • AnyConnect has allowed business operations to continue uninterrupted during the pandemic, which has been key to maintaining business continuity with customers and stakeholders.
  • AnyConnect has played a part in allowing for downsizing of some physical office sites. At least 4 office buildings within the organization have now been sold as employees haven proven the ability to work effectively remotely indefinitely.
  • AnyConnect has also facilitated globalization within the wider organization. Productive meetings with colleagues around the world at various times of day are possible with continuous access to company virtual resources.
Cisco AnyConnect was very easy to install and setup, even for novice users. The setup prompts are very easy to follow, and the login credentials used are well integrated with main company login credentials, so users don't have to remember additional passwords. The layout of the viewer window is intuitive and informative, with a useful overview of status overview and connection time elapsed and remaining.
My organization has greatly benefited from AnyConnect providing employees secure remote access to company resources. It essentially has allowed employees to transition to 100% remote work without any interruption to accessibility to network drives, intranet sets, and company resources. By allowing employees to effectively work from home with the same access as they would have on-site, remote meetings are more productive and inclusive, and business operations carry on uninterrupted with fewer office building resources.
Support is not often needed for Cisco AnyConnect, as reliable connectivity and functionality are well-maintained. In the few instances that the support team has been contacted to resolve an employee-specific issue, the team has responded in a timely manner with effective support to resolve the issue. Updates to the software are also easily tracked, and there have been no compatibility issues found after upgrades or changes to other software systems.
AnyConnect has the same functionality for the purposes of my organization at a fraction of the cost of FortiClient. FortiClient may have some advantages in administrative ease, but the end functionality to the user looks to be about the same in terms of content and reliability. Initial configuration appeared to be similarly easy and intuitive on both platforms.

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Cisco AnyConnect is great for large organizations that use uniform VPN configurations for its employees and PingID two-factor authentication. It is great for companies that wish to grant access to all appropriate company intranet sites and network folders to employees working off-site, to emulate the virtual environment of working onsite. AnyConnect is less appropriate for companies where saving time is a higher priority than security to company resources, as occasionally there are hang-ups in system scans which could be avoided if some security measures were bypassed.

Cisco Hybrid Work

  • Cisco Headset 700 Series
  • Cisco AnyConnect
  • Working from an office or other company space
  • Working from home
The hybrid work model used at our organization for most employees is 3 days working from the office (on-site) and 2 days working from home.
Exceptions are made for some employees who have filed flexible work arrangements or who have symptoms related to COVID or any other communicable disease. Cisco AnyConnect allows employees to access the company intranet and network drives seamlessly from anywhere with an internet connection, allowing the flex work model implementation to be completed rapidly.
There was a lot of resistance by employees to return to the office. Most of my teammates and cross-functional partners have been as productive working from home, and so the plan to return on-site was not viewed favorably by many. There was some attrition as some employees elected to pursue external full remote opportunities instead, but overall the implementation of the hybrid work model was very successful, especially from a technology perspective. There is a seamless transition with no loss in productivity when transitioning from on-site to from home work and Vice versa.
Cisco’s AnyConnect software and headset hardware has made working from home extremely effective. The security features are preserved and access to necessary network drives and intranet pages is immediate, fast, and uninterrupted regardless of work location. Cisco’s solutions really maximizes efficacy of remote work, and so the only issue in my organization has been persuading employees to return to working on-site.
We have all experienced great success in working from home and interacting remotely. We use Microsoft Teams for all virtual meetings and messaging, and all of my team members have grown very comfortable using these tools to organize and participate in meetings across all geographic boundaries. Many of my coworkers haven’t seen as much value in working on-site, since virtual interaction is simpler and more efficient.
The other VPN software that was considered was Citrix Gateway. However, we found that Cisco AnyConnect was an overall superior product with faster connection speeds and more reliable access to installed applications on local C: drive folders. Cisco AnyConnect was also considerably less expensive than Citrix Gateway, and thus the clear better choice for our needs.
  • Microsoft Teams
  • Zoom
We have recently migrated most internal communication to Microsoft Teams, including virtual meetings and messenger. Zoom is also used, primarily by upper management for larger webinars in which less audience active participation is needed. These solutions have worked out very well as it is easy to document meeting attendance and share files and meeting minutes among all meeting members. There is also a much higher file size limit, so large files are typically shared across the Teams platform as opposed to via e-mail.

Resilience and Reliability

Cyber resilience is a tremendously important feature in modern software, especially those being used to run or support essential business functions. Companies must be assured that business can carry on uninterrupted, even in the event of a cyber attack. Cyber resilience is a concept that runs parallel with an agile environment, and so just as a company is expected to continually adapt to changing environments, software is also expected to effectively address unforeseen challenges in real-time.
Leaders should first build strong executive support and ensure adequate investment in people and technology capable of combating cyber attacks. Leaders should also have a strategy for mitigating security risks and responding to attacks. This strategy should be independently assessed regularly and updated as necessary. Also, critical assets should be protected through diversification of cyber infrastructure. Leaders should know what assets are most critical and how to best protect them in the case of a potential breach.
Cisco AnyConnect has thus far done a tremendous job in enabling users to login to business accounts and applications remotely while also preventing any unwanted security threats. To date, no significant security breaches or incidents have been reported within my organization. The cost has been reasonable, and thus it would be unlikely that we would consider switching to a competitor platform.
Implementation was fairly straight forward and quick. I would recommend leveraging the initial configuration QuickStart guides, as these detail options of implementing the software with the most common configurations. There may also still be an option to obtain a temporary emergency AnyConnect license to assist users with implementing RAVPN on Cisco devices.
Thus far, I have not encountered any outages to Cisco AnyConnect. Any firmware updates are completed infrequently and efficiently such that the users don’t experience noticeable downtime. I have not encountered any errors running the platform at any time of day or night , or from any geographical location. Provided a hard-wired or WiFi internet connection is available, expect Cisco AnyConnect to run without unexpected interruption.
Cisco AnyConnect was very easy to integrate with our current business tools. Business Applications accessible through our corporate intranet were easily integrated into the platform, and perform with virtually the same speed as if one were connected to the on-site office network. Very little time and effort were needed to configure our applications to work with the platform.
  • Cisco AnyConnect is able to be used via hotspot facilitated by Captive Portal Hotspot Detection and Remediation, which has been great for connecting when WiFi is unavailable.
  • Connection to the business network on mobile devices is also supported with multiple connected entries, thus allowing multiple users to connect to their own network from the same mobile device while on-the-go.
  • AnyConnect also has a language translations package for several common foreign languages in both the iOS and Android app, which has helped in communication with colleagues from other geographical regions.


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