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Better than other providers with "cloud" in the name
July 13, 2021

Better than other providers with "cloud" in the name

Matthew Gardner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cloudflare

We use cloud flare for both protection against DDoS as well as their CDN services. Security is at the forefront in 2021 and every SaaS company needs to be putting measures such as this in place. As well, in years of using their CDN we have had nothing but great service for vast amounts of image hosting and delivery.
  • Reliability
  • Stability
  • Customer support
  • Ease of setup
  • Interface/design
  • End user experience
  • DDoS protection
  • Content Delivery Network
  • Cost reduction
  • Time savings
  • Reliability Increases
We used to use Cloud front as our CDN but the pricing was leagues higher than Cloudflare's. Similar reliability and ease of use.

Do you think Cloudflare delivers good value for the price?

Yes

Are you happy with Cloudflare's feature set?

Yes

Did Cloudflare live up to sales and marketing promises?

Yes

Did implementation of Cloudflare go as expected?

Yes

Would you buy Cloudflare again?

Yes

HubSpot CRM, HubSpot Sales Hub, Freshdesk, Intercom, Nifty, Twine, Vidyard, Dropbox Business, Microsoft 365 (formerly Office 365), Google Workspace (formerly G Suite), Adobe PhotoShop, Adobe Illustrator CC, Adobe Premiere Pro, Kibana, Sublime Text, Amazon S3 (Simple Storage Service), Slack, Microsoft Teams, Zoom, Zoom Video Webinar, Gong.io
If you care about security and want DDoS protection, where we are Cloudflare is the go-to. As well if you're looking for a well-distributed and reliable CDN but you want to save a ton of money over Amazon, Cloudflare is also the choice. Our bills were less than 50% of what we paid on Amazon due to Cloudflare's favorable billing model.

Cloudflare Support

We've had the VP of eng reach out to us personally when we were inadvertently submitting far too many calls and gave us suggestions on how to reduce! Was an awesome experience.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No we did not. We have not run into any scenario where that has crossed our mind because the support we receive has been sufficient.
Yes! As mentioned, we were accidentally submitting hundreds of thousands of redundant calls and we got a proactive reach out from a (I think) VP of engineering over there with suggestions on what he thought was happening. We had it fixed very quickly!