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Concur Travel and Expense is the big player that is simple to use. Great for the enterprise.
April 21, 2022

Concur Travel and Expense is the big player that is simple to use. Great for the enterprise.

Will Goad | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Expense

Overall Satisfaction with Concur Travel and Expense

I have used Concur Travel and Expense within three organizations, and I find it extremely easy to use. At this time, I'm only using the expense function. The ability to easily create/duplicate expense reports containing consistent information month to month is extremely helpful. Effectively, I use previous months as templates, duplicate them, and then edit them. Concur Travel and Expense makes it very simple.

I also used to use Concur Travel and Expense for traveling and have always found it very intuitive.
  • Tracking monthly expenses
  • Duplicating reports and expenses
  • Keeping and attaching receipts to expenses
  • Uploading of receipts (can only add one at a time)
  • Layout is dated
  • Some of the UX could be improved, clicks are simple once you know them but not always intuitive
  • Saves me approximately 50% of my time on expense reports
  • Allows me to add receipts and tie them to expenses later
  • Makes it extremely easy to replicate/duplicate similar reports
I know that I have used a couple of tools, but Concur Travel and Expense is the only one that I remember. The others were ok, but Concur Travel and Expense is easy. I've been particularly impressed about how they've stayed strong through their acquisition by SAP. I think the ease of use plus ubiquitousness in the enterprise space makes it easy.
I'm not aware of other integrations. I only utilize Concur Travel and Expense.
Concur Travel and Expense just works. It has enabled us to easily track expenses and reimburse when appropriate.
I don't have to bother the team handling expenses/reimbursements. That is the benefit. It's a frictionless tool that works as long as the users are inputting the proper information.

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Concur again?

Yes

Concur Travel and Expense works very well for entering one-off expenses. I find it particularly helpful month-to-month, as I have fairly consistent expense reports. I'm able to duplicate the prior month's report easily and edit it from there. This likely saves me 25-50% of my time in filling out a report.

It's easy to send receipts to Concur Travel and Expense via email as well, though uploading files directly within the app is tedious.

SAP Concur Attributes

I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
  • Adding expenses
  • Copying/duplicating reports
  • Copying/duplicating expenses
  • Adding receipts
  • Accessing older reports (not difficult, just not as intuitive as I would like)
As an employee/end-user, it is easy for me to engage with the tool, submit my expense reports, and get reimbursed, when applicable.
I have not done the deployment, but the fact that I was able to onboard without speaking with anyone suggests ease of use/deployment.
I have not integrated the tool with any other of my software. So I'm not in a position to provide useful feedback on this question.

Concur Travel and Expense Training

  • no training
It was very easy for me. I had prior experience with the tool, but it was some time ago. It was like riding a bike. I believe that if you are curious and savvy, you should be able to easily pick up 90+ percent of basic functionality by just poking around.