Awesome Program
May 10, 2019

Awesome Program

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise for remote support connecting to phone and voicemail systems for adds, moves, and changes. This allows us to save on windshield time and also a lower rate for our customers.

This tool allows us to respond quickly for all requests. The customer sees how fast we can support them using this tool!

  • Easy to set up a new connection.
  • Easy one click connections
  • Does not slow down computer during use and is very responsive
  • No issues so far
  • This tool has improved overall customer satisfaction.
The above is very expensive and slow. ScreenConnect is worth every penny and is fast and easy to use.
You need this tool if you support any computer system remotely.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10