Gong.io is a great solution!
June 18, 2023
Gong.io is a great solution!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
Gong helps us to provide a transcript to all our meetings and records and uploads them automatically for us to review it for the future. It's a great tool to go back and learn how the meetings/conversations could be better and see if there's anything that was missed our during the conversation that was important to take note.
- Records and Uploads e-meetings to review.
- Provides a transcript of the recorded meeting.
- Sharing snippets of the meeting is important for everyone to take note of.
- Transcripts might not be the most accurate sometimes.
- Being able to link the gong call link to our calendar meetings to go back and review would be a good feature.
- Perhaps being able to customize the dashboard to our own preferences could be good.
- Greater qualification for future meetings.
- Career development as this helps to understand areas where I am lacking and to improve on them.
- Saves a lot of time trying to write down or type down notes manually on a separate platform.
It has helped to a certain extent. However, we still have to input or change the amount of the deal on our CRM, and from there, Gong will use that information. I would say that I've not leveraged Gong's AI insights properly to fully get the benefits out of it as it's not entirely accurate, as a lot of conversations tend to happen off Gong as well.
Nope, I haven't encountered this feature or used this feature, thus not being able to give proper feedback on this use case.
Overall, Gong proved to be superior to the use cases that the company needed, and on top of that from what I heard, the pricing was more in line with what the company was willing to spend. Customer service is great but otherwise, we hardly have any issues with the solution, so overall, it's a great product.
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes