Save time and brain power with Gong!
June 30, 2023
Save time and brain power with Gong!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
We use Gong to record our calls, both internal and external. For internal calls, we will record important meetings that not everyone can attend, so that they can go back and listen to it later. This allows us to have time-sensitive meetings even when someone is out. For external calls, we record everything (with permission). This helps out tremendously with training as there is a library of calls to go through with examples of almost every outcome possible. New hires will be able to hear how pitch calls go and how to handle certain issues that may come up. It also allows us to not be caught up with taking notes on the calls and be present, since you can just look up important details and topics mentioned after the call.
- The transcript feature is handy and mostly very accurate
- It allows you to organize calls in the way that you want (by topic, by outcome, by step, etc.)
- It is able to be integrated with the tools that we use
- The transcript isn't perfect, but you can determine where you need to listen to from it
- The search feature could be improved, sometimes it is hard to find a specific call if what you searched isn't in the title
- It's saved time by not having to have the same meeting more than once to accommodate people out and by not having to spend the whole time taking notes
- It helps with external communication as you do not need to reach out multiple times for information talked about on a call
- It helps align everyone on the team since they can go back and listen
The Gong insights are interesting and provide a good look at how calls are going. They have your stats compared to best practice stats to which allows you to improve your calls and response time. I have not looked too much into how they benefit business as I need to change some practices and compare to see if business/customer satisfaction increases.
It allows you to see where certain conversation topics appear in calls (whether good or bad) - you can then see how the deal went from there and if there is a correlation with these topics. You can also see what customers are speaking about on their calls and if they are all going through the same sorts of things.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
Yes
Would you buy Gong again?
Yes