1. Home
  2. Conversation Intelligence Software
  3. Gong Reviews
  4. User Review of Gong
Gong with sales team
Updated May 26, 2022

Gong with sales team

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We use Gong.io to review important calls that we either could not attend or were not invited to. For me, that means I can review sales calls that I was not on to see how other reps are selling effectively. It also allows me to watch all calls at my desired speed and see a transcript of the call. This lets me save time and more more quickly through multiple calls. In our company, all calls are recorded on Zoom for transparency and educational purposes. More recently though, we have had numerous people opt out of recording meetings and it becomes useless when we can't record.
  • Allow for faster playback of video.
  • Show speaker talk time percentages.
  • Allow for tagging of important moments for review for other teams.
  • inviting team to see specific videos
  • Transcription quality.
  • Video quality and audio quality.
  • Analysis of topics discussed.
  • Created greater continuity among the sales team.
  • Allows for in-depth review and feedback for salespeople and other teams.
  • 25% minimum time savings compared to attending live.
Gong is simple to use and intuitive. It has easy functionality if it does not "join the meeting" to make sure each call is recorded. Entire recorded meetings are easy to watch through and you can share particular time stamps and make comments at time stamps for easy and fast review without watching the entire recording.
Gong says they use AI but I have not seen any serious effects of this or helpful use cases. The most AI works is to label parts of the call for whether pricing or small talk is the point of conversation. The AI portion is not a particularly valuable to me as a user other than the transcription of the audio.
Instead of recording all interviews and calls and posting them on a Google drive, Gong automatically records, posts, and transcribes all the meetings we want it to. The transcription is an amazing feature that allows us to search by word instead of simply scanning a video for the right part and wasting time.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

No

Gong.io is great for a sales team. We are always looking to learn and practice our demos and pitches, and Gong allows us to watch our own salespeople present our product. It also lets us tag teammates and at hashtags to tag key moments or phrases to coach our team. What better way to study your demo than by watching your whole team do it as well. It is not useful when you have a member of the meeting opt out of being recorded.