Hubspot nails it
Updated March 18, 2015
Hubspot nails it
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with HubSpot
Hubspot is playing an integral part enabling our inbound + outbound sales strategy. The product is primarily used by our Smarketing team (Sales & Marketing team) and more so now in our Customer Service team. Hubspot enables you to re-adjust your sales team cost base and plays an integral part in your sales and customer service processes.
- Fantastic SaaS product. First experience or feeling of an all encompassing product talking to you as you use the product.
- Consolidates your digital measuring.
- Very easy to get new users across the product.
- The detail analysis is not what we're used to at Phocas using our own product. This is why we've integrated our own product to Hubspot and use Phocas for all our analysis of Hubspot and CRM data.
- Doubled our sales conversion ratios.
- Stabilized our sales team cost base.
- Enabling proactive customer service.
Using HubSpot
- Lead management
- Content management
- Lead generation
- Its opened my eyes to how immense the digital, connected world is.
- Help to expose Phocas to the world
Evaluating HubSpot and Competitors
Yes - Communigator
- Product Features
- Product Usability
One database to hold all our digital measurements.
HubSpot Implementation
HubSpot Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Poor followup |
Using HubSpot
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- All functionality except the analysis.
- The analysis of data.
Yes - Very well.