Hubspot is easy to use.
July 26, 2022

Hubspot is easy to use.

Andrew Berrafato | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use it as a database for leads and accounts management. I need to track contacts and the number of times we reach out to them.
  • Easy to use.
  • Easy to send emails and track them.
  • Log information.
  • Being able to look into other names/people while composing a message to someone.
  • Being able to easily jump from deals to tasks to contacts and then to the company without losing your spot.
  • Creating views, for example. It is not easy to add columns to view, but when I do it, they are not saved.
  • Setting up sequences.
  • Tracking leads.
  • Easy to use helps reps use it.
  • Tasks need to be more delineated so that reps can track them by leads vs. a need to make a phone call follow-up.
It is easier and knows the purpose that it is trying to fill.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

It is easy to use.

HubSpot CRM Feature Ratings

Customer data management / contact management
8
Workflow management
5
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
10
Interaction tracking
10
Case management
5
Call center management
5
Help desk management
5
Lead management
7
Email marketing
9
Task management
8
Billing and invoicing management
Not Rated
Reporting
6
Forecasting
8
Pipeline visualization
7
Customizable reports
8
Custom fields
5
Custom objects
5
API for custom integration
Not Rated
Role-based user permissions
5
Single sign-on capability
10
Social data
5
Social engagement
5
Marketing automation
8
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated