Overall Satisfaction with HubSpot CRM
HubSpot is our primary CRM for customer service, sales & marketing. We also use it for content management. We have set up a scoring system in HubSpot that tracks prospects' activity and sends alerts once they reach a certain score. HubSpot makes it easy for our sales marketing & customer service teams to remain efficient and all on the same page.
- Track emails.
- Records telephone calls.
- Assign tasks to co-workers.
- Keep track of deal stages.
- The chatbot needs some work to be more useful.
- Make dashboards easier to create.
- Make sequences easier to create.
- We launched a new product using HS to track sales & marketing.
- Our sales cycle has shortened as sales manager has greater visibility in their rep's pipeline.
- We have increased our revenues by 35% over past 18 months using HS.
Analytics is what sets HS apart, as well as not having to customize the software so much.
Do you think HubSpot CRM delivers good value for the price?
Yes
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
Yes
Did implementation of HubSpot CRM go as expected?
Yes
Would you buy HubSpot CRM again?
Yes