TrustRadius
HubSpot gives you the frame and paint, you make the whole picture great.
https://www.trustradius.com/sales-email-trackingHubSpot SalesUnspecified8.4209101
Erin St. John profile photo
January 08, 2019

HubSpot gives you the frame and paint, you make the whole picture great.

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with HubSpot Sales

We began with the free Sales access, and quickly added the Marketing and paid Sales access for automated email campaigns that would generate leads for our sales team. Our sales team used the software for 6 months, and when the executive management met internally they were wowed with how the sales team was using HubSpot with such ease and the reporting capabilities the software has. We purchased Service Hub as soon as it was made available and have been using it for 6 months as well. Before, we had no utilized central system to see the relationship between Marketing, Sales, and Operational Service. The communication and understanding across departments have increased significantly, as have our ability to serve our customers effectively and proactively.
  • HubSpot has a fantastic response to user suggestions. They keep a finger on the pulse and are always monitoring the issue and suggestion discussion boards. I have, more than a handful of times, made suggestions on either the board or with a customer representative and have seen the change made or an improvement to the issue released relatively quickly. This is LEAPS better than other software companies we have dealt with in the past.
  • HubSpot provides the ability to create sales automation that a non-developer can effectively build and benefit from. This has saved our company costly development fees that we've paid to other software platforms in the past.
  • HubSpot is an ever-updating platform that constantly wows our teams with new improvements and solid integrations.
  • The "Schedule" tab on a company or contact page. It seems to be specifically for users who also utilize Google Calendar. Our company must overlook it and explain that it is not relevant for our use. If we cannot also use it, please give us the option to hide it or lock it.
  • When creating deals and tickets, the "create" slide-out must always include the same fields. Since many departments use these and have their own pipelines, it would be nice to have different "create" properties based on the pipeline.
  • Better reporting capabilities on "products."
  • More abilities to customize "quotes," ie drag and drop modules, more options for attaching terms of service and master service agreements and providing signatures for each. Ability to remove the user's photo.
  • A true admin user for a company account, i.e. having the ability to access the user's basic information and have advanced controls per user.
  • Better communication both with prospects/customers and also internally regarding such
  • Better visibility into open projects or sales
  • Better visibility into marketing efforts converting leads
We selected HubSpot sales not just for the price point vs offering ratio, but also for the integration capabilities, ease of use, scalability, UI, and report visuals. Our employees actually LIKE using HubSpot, and so we have good data instead of an expensive system that does no good unused.
We use reports for every team using the platform. We have department dashboards and dashboards for individual users who want to monitor their progress, projects, and other work interests. We use the sales reports to present to the board.

Yes, they exceed our needs in most regards.
NetSuite, Microsoft Visual Studio Code, Zoom, ADP Workforce Now, Litmos, Trello, DocuSign
HubSpot is a very scalable platform. If you're a small company, begin (as we did) with the free offerings and see if it's right for you. As you add services and get buy-in from your employees, you'll quickly find that your users will want the paid offerings. The prices are fair, the service is excellent, and the offering works so seamlessly. It's quick to learn, and you risk nothing with trying it. Our medium-sized company's business model is very complex and we have adopted it throughout Marketing, Sales, and Operations.