HubSpot Sales: Good free tool, improving but still has problems
February 04, 2020

HubSpot Sales: Good free tool, improving but still has problems

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot Sales

We are using HubSpot Sales to manage our sales funnels in order to get an idea of conversion rates and sales cycle times--for ourselves and for our investors. We also use HubSpot Sales to register our conversations (like meeting notes) so we can keep track of it all. Finally, we keep clients and prospects records so it's easier to find information whenever we need it.

Pros

  • Manage contacts and company records
  • Integrate with gmail / track email opens

Cons

  • The funnel sometimes doesn't work
  • Sales prediction is poor
  • Better tracking of deals
  • Better time management
I prefer Pipedrive (I used it in a previous company), but I chose HubSpot Sales because it was free and easier to manage with HubSpot marketing for lead generation. Now, I could move to Pipedrive because I'm not using the HubSpot marketing tools anymore, but it's all already in HubSpot Sales and it's free, so I won't bother.
I think HubSpot Sales especially suits companies who also use the HubSpot marketing tools. We started using it because of that (to keep it all integrated), and we are now with it only because it's free. It's getting better (much better now than one year ago), but there is still room for improvement and bugs on basic things (like dragging a deal to a different stage).

Using HubSpot Sales

ProsCons
Technical support not required
Well integrated
Quick to learn
Unnecessarily complex
No - It's awful. I use it only for urgent matters and still sometimes it doesn't work, I get angry, and I need to wait to do anything at home, with a computer.

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