Amazing all-rounder tool
November 28, 2023
Amazing all-rounder tool
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use it as a main customer support channel on our platform, and also considering using it as a feedback tool, and CS checklist tool.
- Handels automations
- Great chat handling
- Loads of options to choose
- Become more user friendly
- Improved customer satisfaction by 8% after implementation
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes
Intercom Feature Ratings
Using Intercom
3 - Sales and Customer Success
- Customer Support
- Improvement of sales
- Customer feedback
- Customer Success Checklists
- Expanding our sales channels
Evaluating Intercom and Competitors
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
Ease of use was one of the main factors.
I wouldn't.
Intercom Implementation
- Implemented in-house
Change management was minimal - -
- Setting up automations
Intercom Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Support understands my problem Support cares about my success | Not kept informed Difficult to get immediate help Slow Initial Response |
Did not, due to budget.
Using Intercom
| Pros | Cons |
|---|---|
Like to use Easy to use Technical support not required Consistent Feel confident using | None |
- Chats
- Modifying options when users are logged in or not and other features regarding automations
Yes - Works well