Great Software/Horrible Tax Department
January 08, 2021

Great Software/Horrible Tax Department

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Software Version

TimeForce (legacy)

Modules Used

  • Payroll
  • Time and Attendance
  • ACA

Overall Satisfaction with isolved

We use isolved firm-wide for ~70 employees in two different office locations in different cities within the state of Ohio. We use it as our payroll processing software, time & attendance (TimeForce) for Hourly employees, and also use it for ACA reporting, and FSA administration.

Pros

  • The software itself is fairly intuitive and robust with a nice user interface.
  • The general (non-tax) Customer Service is responsive and expedient in addressing issues.

Cons

  • The Tax Department to date has been abysmal. Extremely high volume of tax issues with very poor responsiveness and follow-up. Be ready to spend a lot of time following up with them.
  • The integration between TimeForce and isolved could be improved.
  • Given the horrific tax issues, a single point of contact would likely be helpful.
  • Unfortunately, far too much time has been spent following up on tax issues resulting in a poor ROI.
I find the isolved software more appealing than either ADP or Paychex. However, while I hated dealing with ADP because they are too big and very difficult to navigate as a result, we had very few issues (particularly tax-related) so, based on that alone ADP and Paychex were both stronger than isolved.

Do you think isolved delivers good value for the price?

No

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

No

Did implementation of isolved go as expected?

No

Would you buy isolved again?

No

Based on the software itself, my score would be an 8. Based on NON-TAX Customer Service, my score would be a 9. Unfortunately however, the Tax Department gets a negative 10, resulting in an overall score of 3 (at best.)

isolved Feature Ratings

Employee demographic data
10
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
6
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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