Great Software/Horrible Tax Department
January 08, 2021
Great Software/Horrible Tax Department
Score 3 out of 10
Vetted Review
Verified User
Software Version
TimeForce (legacy)
Modules Used
- Payroll
- Time and Attendance
- ACA
Overall Satisfaction with isolved
We use isolved firm-wide for ~70 employees in two different office locations in different cities within the state of Ohio. We use it as our payroll processing software, time & attendance (TimeForce) for Hourly employees, and also use it for ACA reporting, and FSA administration.
- The software itself is fairly intuitive and robust with a nice user interface.
- The general (non-tax) Customer Service is responsive and expedient in addressing issues.
- The Tax Department to date has been abysmal. Extremely high volume of tax issues with very poor responsiveness and follow-up. Be ready to spend a lot of time following up with them.
- The integration between TimeForce and isolved could be improved.
- Given the horrific tax issues, a single point of contact would likely be helpful.
- Unfortunately, far too much time has been spent following up on tax issues resulting in a poor ROI.
I find the isolved software more appealing than either ADP or Paychex. However, while I hated dealing with ADP because they are too big and very difficult to navigate as a result, we had very few issues (particularly tax-related) so, based on that alone ADP and Paychex were both stronger than isolved.
Do you think isolved delivers good value for the price?
No
Are you happy with isolved's feature set?
Yes
Did isolved live up to sales and marketing promises?
No
Did implementation of isolved go as expected?
No
Would you buy isolved again?
No