A forward thinking platform ready to help grow virtual customer engagement

We implemented the Khoros Communities platform for our brand in 2012. We did so to encourage engagement and create a space for our customers to find solutions for our diverse product line. We recently upgraded our platform to Hermes in an effort to modernize the interface as well as bring new features. The primary goal for our organization is to continue to grow the equity we built along the way and to increase the visibility of our community so that we can realize the full potential of call deflection, self-service solutions, and industry-leading customer engagement.

Our organization has benefitted from three facets of Khoros Communities' support. One, our account representative provides insightful direction in helping us build engagement strategies and oftentimes will bring in product experts to fully realize complex requests. Two, our Khoros Communities strategist provides an insightful and fresh perspective as we grow the community in a phased approach. Three, the Atlas online support ticket service has been amazing to work with. They provide timely, clear, and helpful solutions when tickets are issued.

Community Analytics has been instrumental in helping us update the organization's key performance indicators. This resource is designed well as it is intuitive when gathering data and generating reports.

Our organization has not fully realized the powerful benefits of the gamification features within the community. We are currently working with our strategist to build these features in a way that is meaningful for the customer as well as the company. I am truly looking forward to launching this phase of our community and can offer more critical feedback once we have engaged these features.